Have stayed here several times before and it was a great experience. This last stay however I was disappointed in non working air conditioning and shabby/torn bedding. Bedding issue was something housekeeping should have noticed if they were actually changing bedding. I’ll still stay in future because my other stays were very pleasant. Quiet hotel and extremely pleasant and helpful staff.

Talk about going above and beyond, I felt compelled to write a review! The moment I walked in Tosha was pleasant and helpful. She truly went above and beyond, I called to get a room with a bathtub for specific reason and they accidentally put me in one with no tub. The moment I tried to explain Tosha stopped me and let me know she would take care of it. As my husband and I was walking out with our luggage( we had to wait for a room to be cleaned because I had called earlier this week to make sure that was an option) she stopped us and let us keep our luggage there until the room was ready. She then called when the room was ready so we could head back ,she had informed us that the luggage had already been placed in the room and all we needed to do was show I.D. Very helpful and thoughtful. ( above and beyond) I really appreciate Tosha because it was raining and cold and it showed she was paying attention and cared about our needs. Overall I don’t know Tosha but her warm spirit felt like home and her motherly sternness made me know she meant business! Please put more people like Tosha up front in places like these because she makes a huge difference! Thanks Tosha. I’ll definitely come back to see ya!

This was a very nice hotel. The room is stayed was a little narrow but it was just me lol.. the only negative I have is the room I was in was overcooked the outdoor lounge area and the music played all night. It never cut off.

The am agent really set the tone, she was amazing! Breakfast was nice and the rooms were very clean! We will be back again.

If I could rate this hotel a -100, I absolutely would. Dealing with this establishment has been a complete nightmare. First off, Laurie was blatantly rude. I stayed two nights, and the experience was disgusting. Night one: my husband found a baby roach in the room. I wanted to leave immediately, but he killed it and suggested we check for bed bugs. Thankfully, we didn’t find any. Then came the second morning. As we were getting dressed, I noticed something on top of his bag—which had been sitting near the air conditioner and window. A small reptile. A lizard. Inside the room. That was it for me. We packed our things and left at 6 a.m. I went to the front desk to report the situation and asked to speak with management. I was told she wouldn’t arrive until 8 a.m. Fine. Eight o’clock comes—no call. I follow up. Now it’s 10 a.m. Still nothing. I call again at 10:20. When Laurie finally answers the phone, she opens with a sarcastic, “Sorry I couldn’t contact you as early as you wanted me to.” That tone alone told me everything I needed to know. She wasn’t apologetic—she was dismissive and condescending. I explain everything to her, including my conversation with the front desk. Her response? “We’ve never had these problems before. We do our best to provide a home-like environment. Pest control regularly services the hotel. Unfortunately, we live in a world with wildlife.” Wildlife? In my hotel room? Then she tries to insinuate that I brought the lizard in myself—because it was found on top of our luggage. That’s when I got appalled. I told her I’ve never had this kind of experience at any hotel, ever. She starts acting like I’m attacking her, saying “You don’t need to go there,” as if I’m yelling or being combative. I wasn’t. I was calm, direct, and disgusted. She then argues that I should’ve reported the roach immediately so she could move us to another room—because maybe it was just that one room “being invaded.” Laurie, it’s not just about the roach. It’s the lizard. It’s the fact that I had to sleep in a room with both. And not just me—I had two minors in that room. Children. Exposed to that filth. I asked her if I was supposed to wait until 10 a.m. to be taken seriously. She kept implying I just wanted money. For the record, I never once asked for compensation. That assumption alone was offensive. I don’t go anywhere I can’t afford, and I don’t chase refunds. She said she’d inspect the room to “see what condition it’s in.” What does that even mean? It’s nearly 11 a.m.—you don’t think housekeeping already cleaned it? And to top it off, she still hasn’t called me back. I’m furious. Because not only did she dismiss my concerns, she disrespected me, ignored me, and made me feel completely unheard. And yes—let’s call it what it is—she tried to paint me as dirty, broke, and angry. And let’s be real: an angry Black woman. That’s the energy she gave. And I won’t let that slide. Laurie should not be in management at any establishment. Her attitude is nasty, her professionalism nonexistent, and her ability to handle customer concerns is appalling. If this is the standard of leadership at this hotel, I wouldn’t recommend it to anyone—especially families.

Not a great hotel but fortunately I was only in the room for about 2 to 3 hrs a day. The lighting was awful in the room, very dark. TV channel selections were limited. Toilet didnt flush. Elevator was super slow for 3 storey building. Gym was very minimal 1 treadmill. Got back to the hotel late at night and did not feel safe, they need more lighting for the parking area and alot of blindspots. Would not recommend.

We really enjoyed our stay at the SpringHill Suites by Marriott. We were in the area visiting 6 Flags. The rooms were spotless. Lauren was the representative that checked us in and she was friendly and professional. The breakfast was great and the team member serving the breakfast was very nice as well. We had a great stay and would stay here again.

I want to thank the staff Aries and Zakiah thank you for helping us to get a room together for my best friend and I. You guys show us so much hospitality at this wonderful Hotel this will not be my first and last visit. I definitely will tell everyone who is going out town to come to this hotel and enjoy a wonderful suite and amazing view and stay. This was a wonderful experience and a wonderful opportunity for us to be here. Thank you again ??

Loved this place. We had 5 people stay and we were able to get 2 queen beds and a pull out mattress under the couch. Room was very large, place was nice and clean, and staff were very friendly!

I would never stay here again. It’s not in a great location (this is not their fault) but the room and service was terrible. TV did not work. I was told they would fix it but their maintenance “guy” went home for the day already. Then was told I could switch rooms and it would only take 5-10 minutes. Then 30 minutes later and two phone calls, nothing had happened l. I would never book this hotel in the future.