My favorite Marriott property in Atlanta. Even surpasses J.W. The highlight of my several days was interact with the wonderful staff, in particular Taneidren at the front desk. Her attention to every detail makes her like a mind reader and everything she does is with sincerity and real class. I’m impressed with the facility and rooms. No complaints!!!

Was carrying luggage and had my hands full. Security guard at door just stands and looks at us. At least be helpful. Traveled all day, it’s a Sunday and everything closes earlier. Tried to order room service at 9:45 and was told I couldn’t t order because they close at 10. Menu in room says 11. Lady at desk said it’s a “new thing they’re rolling out, which is why I told you at check in they close at 10.” She said the restaurant closed early. See attachments with times. If this is a “new thing you’re rolling out” maybe don’t put the flyers in the rooms until it’s out. It says in room dining available from your room. Menu in room says 11pm. The Palm Restaurant closes at 9 on Sundays. So why was I told I couldn’t order room service at 9:45 pm? Service here absolutely sucked for a 4 star hotel.

We had such a wonderful stay at The Westin Buckhead Atlanta, and Taneidrea truly made the experience even better. From the moment we came in, she was so warm and welcoming and made us feel comfortable right away. During our stay, there was a point where we needed a little extra help, and Taneidrea went out of her way to make sure we were taken care of. Instead of just giving us a quick answer and sending us on our way, she took her time, helped us get everything figured out, checked in with us, and made sure we were comfortable. She was so patient, friendly, and helpful every time we saw her. You could tell she really takes pride in her job and cares about the people staying at the hotel. The location was another huge plus for us. Lenox Mall being right across the street was so convenient, especially when we wanted to shop or just get out for a little while without having to drive far. There were also plenty of restaurants and places nearby, so finding somewhere to eat was never a problem. Everything we needed felt close by, which made the whole stay much easier and more enjoyable. The hotel itself was decent , clean, comfortable, and in such a great area, but the hospitality is what really stood out to us. Taneidrea was one of those people who can completely change your experience just by being kind and making you feel welcome. She treated us so well and really made us feel at home. We truly enjoyed our stay and would absolutely stay at The Westin Buckhead again. Between the convenient location, Lenox Mall being right across the street, all the nearby restaurants, and especially the amazing service from Taneidrea, we had a great experience from beginning to end. She definitely deserves to be recognized for going above and beyond and making us feel like family.

Tracey and Taneidrea are absolutely amazing! They went above and beyond to help us make the most of the festivities by sharing great recommendations and making sure we knew the best ways to enjoy everything. After a long day of travel, they welcomed us like family and made us feel right at home from the moment we arrived. Their exceptional customer service truly stood out and is one of the biggest reasons I'll be coming back to the Westin. Thank you both for making our stay so memorable!

My wife and I recently stayed at the Westin Buckhead to celebrate our first wedding anniversary, and I can honestly say the experience exceeded every expectation. From the moment we arrived, we never felt like just another room number. The atmosphere was warm, welcoming, and genuinely hospitable. Every staff member we encountered was friendly, professional, and eager to help. A special thank you goes to Keon and Tracy for helping make our anniversary unforgettable. My wife checked into the room a few hours before I arrived, and Keon graciously received the flowers I had sent for her, printed the anniversary letter I wrote, and attached it to the bouquet so everything was perfectly prepared upon her arrival. Tracy went above and beyond as well, even lending my wife a flower vase from her own office so the flowers could be beautifully displayed in our room (don’t worry we returned it! ?). It’s rare to find a hotel team that pays such close attention to the little details that create lasting memories. Their willingness to help make our special occasion truly meaningful speaks volumes about the culture and customer service at this property. My wife said the experience was a 10 out of 10 highly recommend, and I couldn’t agree more. If you’re looking for a hotel that combines luxury with genuine hospitality, I highly recommend the The Westin Buckhead Atlanta. Thank you again, Keon, Tracy, and the entire team for helping make our first anniversary celebration one we’ll never forget.

I've stayed here multiple times on business. My room has always been clean and comfortable. Showers are great, which is often a little hit or miss with even nice hotels. I've always gotten a great view and in fact my last stay was a corner room with a great view of the Atlanta skyline. The rooms do seem a little noisy, but I've had a lot less to complain about there and have mostly just heard complaints from coworkers. Literally my only real complaint is the room service is pretty meh. I've ordered it several times across my stays and it's been miss more than hit. First time I got a burger there was incredible, the rest have been bland and undercooked(not dangerously so, I just like my burgers medium well to well and these were more on the medium to medium rare side). Breakfast was just okay. Even then, I'd say I've seen so much worse so unless you're specifically here for room service, it's not really an issue.

Today, l want to shout out Olabisi, she's a super star at the lounge area. I came to visit and she gave me the best service. I love how she gives us all our attention and asks if we are alright and doing okay. I stayed dor a bit just to see her excellent work, at night she always cleans up after people. She's very sweet and nice to us and I recommend to go meet her and I'm definitely coming back only to see her amazing job. She needs a raise?

We stayed at The Westin Buckhead Atlanta on March 28–29 as an overnight stop during our drive from Florida to Blue Ridge. We arrived very late, around 2–3 AM, after a long six?hour drive. At check?in, I didn’t have a printed copy of the Explore Bonvoy form. I asked if I could email it, as I’ve done at other Marriott properties, but the front desk clerk told me it needed to be printed and directed me to the business center. Normally this wouldn’t be an issue, but at 3 AM the business center was on a different floor and completely dark. When I opened the doors, I was startled to find a man lying on the floor inside the business center. I screamed, and he stood up looking confused. I immediately ran back to the front desk and told the clerk what happened. She was shocked, called security right away, and they escorted the man out of the building. After the incident, the clerk allowed me to email the form instead. The room itself was very comfortable, and we slept well. However, I strongly recommend reviewing nighttime procedures for guest check?ins. If guests are being sent to isolated areas of the hotel at that hour, there should be security presence or staff nearby to ensure safety. My husband and kids were still in the car while I checked in alone, and it later hit me how vulnerable that situation could have been. I was also surprised that no manager followed up the next morning to acknowledge or apologize for what happened.

As per a previous stay at a different location, we held the same high expectations of a super clean room and a super comfy bed. Needless to say that we were disappointed when we arrived to this location. The room smelled like wet dog as soon as you opened the door. The floors were not vacuumed to thr degree that we had to clean up food pieces off the floor before our toddler got to them. The trash bags were not replaced and our bedding was not changed as we requested upon arriving, but a few brown sheets were delivered instead. The bed was comfortable. The bathroom tub was cracked and chipped and for the price point and namesake, did not fit what our expectations were. The 15th floor did have a beautiful city view and the staff we encountered were extremely kind and professional kind.

Westin buckhead is close to a large mall with plenty of shops and restaurants, food court choices. The hotel has a large conference center and good sound system. My group was large (1200 seating). They provided outlets for participants to plug into. Outside WiFi boosted needed internet. Plenty of space for vendors outside of conference room. Bathrooms were available on three levels for the bathroom break rush. We were accommodated with breakfast items, plenty of coffee and beverages. Box lunches both serving and clean up worked well. Hotel rooms were updated, comfortable, and spacious. Good MARTA transportation to the area. I understand parking was good