This hotel is amazing because of the employees who go above and beyond to make guests feel welcomed and appreciated. I was booked to stay at element buckhead through my insurance because of a pipe burst in my house. HUGE SHOUTOUT to Tyrell, Malik and another wonderful woman (i can’t remember her name but she’s around 5 feet tall with a beautiful smile and energy.). These wonderful people are so welcoming and kind that i was able to relax and enjoy my stay despite the mess happening in my home. THANK YOU GUYS SO MUCH! They need promotions asap so that everyone can get on their level of customer service.

We stayed in room one of the twin double bed rooms, I can't remember if 117 or 219. There's no way to get fresh air into the room that we noticed and, if there was an extractor fan, that was broken. The condensation from the air conditioning and from the bathroom just sat in the room, floor was constantly wet and could smell the damp. Staff were lovely but it should be looked at. I had newly bought clothes that smelled of the room as I returned home.

This hotel is located near shopping and restaurants. The rooms were clean and spacious and perfect for what my family needed. Tyrell at the front desk was amazing! His professionalism was outstanding and he was amazing to work with. If you’re coming to the Atlanta - Buckhead area, certainly book your stay with Element.

Location of the hotel was nice. Lots of walkable restaurants. The room was fine. A few things were annoying, like the parking situation. You pay the hotel $25 a day, but the max daily rate is $12 through the garage directly, which seems shady. The staff was hit and miss. Friendly to some guests, unfriendly to others. They were pretty dismissive to me when asking for ice (because the don't have a self serve ice machine) and extra towels. The front desk attendant was on a video call the whole time while guest were trying to talk to her. The breakfast was fine. They had a scramble bar on the weekdays, which was good, but again the staff working it was hit a miss with who they were nice to. Very weird vibe. I avoided the staff when possible.

Listen! Brittany was so hospitable to me. He greeted me with a smile and genuinely seemed like a great person. She hooked me up with some detox tea to-go home with because I raved about the detox tea they have during “tea time”. She was just such a sweetheart. I will definitely be booking with this hotel again whenever I am in Atlanta again.

My 2nd bad experience. Poor customer service ruins this hotel. I love the rooms and location, but the personnel at this hotel make it a no go. I travel frequently to Atlanta for business. My last experience my card was charged twice. The manager was rude and indignant while begrudgingly returning the funds. This past time I requested a late check out at check in. Which is not guaranteed of course but I asked if this was possible. The clerk cheerfully gave me my choice of checkout times. The following day I was treated like I was trying to squat in the hotel. The clerk was beyond rude. I checked out and this will be my last visit. Do better with your staff training please.

Everything else about this stay was great. But unfortunately it was soured by the lack of communication and help from staff with parking. There is no on site parking for this hotel. You have to park at a parking garage owned by another company next door. You have to get your parking ticket validated each time you enter/exit the garage and if you don’t, you’ll be double charged, by the hotel bill, and by the garage as you leave. This was not explained when asked specifically if there’s anything we need to do upon leaving. Expect to pay $25/day from the hotel AND $12/day from the garage for parking. We asked why the validation process wasn’t explained and they said that it’s on the waiver you sign and that they couldn’t do anything to help. Wish this was explained upfront during check in or at least when specifically asked during checkout but it wasn’t. Breakfast & room were excellent but because of this issue with parking & attitude of indifference from hotel staff we won’t be staying again. If you stay here, get the full story on parking and any additional fees upfront!

Don’t stay there, the room looks nice but my stay was not what I expected. I usually don’t go in here to give bad reviews but this hotel warranted it. The room I stayed in was not maintained. However the pool area picture is very deceitful and gave me paint residue on my feet and hands. The breakfast was not good at all, powered eggs. Stayed at elements before but this was really bad. I had no ice in the room, I requested it and was given a cup. I am a Bonvoy member and value these hotels but this one did not meet my expectations.

My first time staying at Element and I was actually pleasantly surprised. Good service and very tidy/clean hotel and rooms. Also, I want to give kudos to Danny at the Secret Garden Bar in the hotel. Drinks and ambiance were great. He was incredibly attentive to his guests' experience. I felt completely comfortable and welcome here. You can tell he takes pride in maintaining a safe, professional atmosphere. Definitely, a spot I'll return to and recommend to others as well!

Today it’s snowing and I called to speak to Terrell (who told me he was a manager) that I could not cancel my reservation and if I did he will charge me. Wow!!! How?? If I’m snowed in how you not wanting to cancel my reservation. This so call manager has the worse customer service. For me to call Marriott customer service to get the proper help and service to cancel due to the weather he should have been able to assist me with that. I will not book here again as a bonvoy member. And Mr Terrell needs better customer service if that’s his real name he gave me.