I travel often for work, and Marriott International properties are always my first choice — but this Buckhead location has easily provided the best service experience I’ve had so far! The hotel is perfectly located near attractions, MARTA access, shopping, and essentials. I was happy to find places like Ulta Beauty, TJ Maxx, and a grocery store all nearby. There are also plenty of restaurant options within minutes, which made it easy to grab a meal whenever I didn’t feel like cooking in the kitchenette. The room itself was clean, comfortable, and fully stocked with dishes, a pot, skillet, and saucepan — even the option to request a blender! The free laundry room was another huge plus during an extended work trip. Most importantly, the staff truly made this stay exceptional. Huge shoutout to Markel and Ms. Kim for going above and beyond. Markel was there most evenings and always handled questions or concerns with professionalism and kindness. When I had an issue with the TV, Ms. Kim quickly moved me to another room by my second night, and the engineering team followed up promptly to make sure everything was taken care of. That level of attentiveness and care does not go unnoticed. Breakfast each morning was a great way to start the day, and the citrus mint water offered daily was such a refreshing touch. ? When I return to Atlanta, I will absolutely stay here again. Thank you all for making a work trip feel welcoming and comfortable!

Subject: Exceptional Hospitality and Service at TownePlace Suites Atlanta Buckhead "As a professional who frequently books group travel nationwide, I was thoroughly impressed by my first stay at a TownePlace Suites. From the moment I arrived, Renee provided a seamless check-in experience, ensuring every detail was prepared for my arrival. I also want to commend Officer Granderson for his professionalism; his presence provided a great sense of security when returning to the property late at night. The high standard of service continued with Kim, who greeted us with such genuine warmth that we felt like family immediately. Even Markel, Markel both took really good care of us. We didn't need for anything, they were both incredibly helpful and upbeat. The accommodations were excellent—clean, spacious, and thoughtfully designed. Having a full kitchen with a full-sized refrigerator and stove, along with a comfortable living area, made the suite feel like a true home away from home. I highly recommend this property and look forward to staying here again." To management you have an amazing team. I must commend you for choosing the right people. Great job. I have no complaints at all. Thank you, Thank you, Thank you

My friends and I booked this hotel and the rooms and service were terrible. When we entered our suite, there was an open white paint bucket and roller on the table, a coat on a chair, and a bedsheet being used as a drop cloth for a paint spot on the wall—clearly unfinished work left in the room. The smell of fresh paint also raised concerns about paint fumes. None of the room phones worked, so we had to go to the front desk. The receptionist cursed at a staff member for not cleaning it up, then went upstairs herself and spent about 10 minutes trying to clean the room, only to tell us to go back to the same suite. When we confronted her again, she dismissed us and said there were no other rooms available—until we threatened to leave, at which point she “suddenly” had another room available. The entire hotel also smelled strongly of weed, and one of our friends even vomited from it. None of the other staff even bothered to help either and simply ignored us in our situation. At the bare minimum, we just wanted a clean, properly prepared room. Worst hotel experience we’ve had—don’t stay here. -100000/0

Hotel canceled reservation without informing me. Reservation was booked 2 weeks in advance. Called and Betty at the front desk said yes we’re sold out and we didnt have a number to call but as a member of 10 years with the number on file and a previous employee this was truly a let down as I have a 5 hour drive for medical procedures.

I stayed here for one night, well half of the night this past weekend. The hotel is very dated. The front staff were very friendly but I had to give them a 1 star. This hotel has bed bugs. I was woken up at 3am with bites on my right arm and left ear. I did a bed bug check, but I guess I wasn’t thorough. Be careful.

The location of this TownePlace Suites was perfect, just off of I-85 with close proximity to downtown Atlanta. The staff was pleasant, hot breakfast was very nice, and the room was comfortable. I especially appreciated that the hotel has a private parking garage and didn't charge extra onsite parking fees. In fact, that was a major determining factor when I chose this hotel. Great experience and highly recommended!!

Very lovely staff, clean rooms. But very old with updates needed everywhere - especially the non-sound-proof windows and furniture. Price reflective of standard. WONDERFUL breakfast!

Do not stay in this hotel. I travel year round in my job as a television, sports announcer, so I am in hotels every week. This hotel is not worthy of the Marriott label. It feels like something in a housing project. Dingy rooms, dirty, carpeted, rooms, stains, and tons of allergens trapped in the dirty rooms. My mouth dropped when I walked into the room. And forget about a fitness facility. It is a closet with a treadmill and elliptical, but no weights. Literally the size of a closet. This was such a disappointment, and I’m having my 4-letter network remove this hotel from our selections

This hotel is so gross. I walked in through a plume of cigarette smoke and was not greeted. The host stand is tiny, there is no bar. There is a small area with unhealthy snacks for sale. The lobby smells like smoke. The whole place feels like a motel 6. It’s noisy inside - like the fans need to be tightened, furniture needs to be replaced, even the credit card offer on the table in the hotel room looks like it’s been through a lot. The room just smells dirty. No bottled water or amenities. There is a sign pointing to spa but you have to figure where and what it is on your own (it’s an outdoor hot tub). They share a pool and gym with the holiday inn express across the parking lot, if that says anything. They apparently offer free washer and dryers but if it’s the same quality as everything else, I Houston go near it. I’m very disappointed that Marriott would own a property like this. I would definitely not recommend it.

Disappointing Stay at TownePlace Suites Buckhead While the location of the TownePlace Suites by Marriott in Buckhead is convenient, our recent stay was disappointing due to a clear lack of upkeep and cleanliness that we don't expect from a Marriott property. The most-used areas of our room were superficially clean, but a closer look revealed a pattern of neglect. The carpets were noticeably stained, and the couch was in such poor condition—ripped and dirty—that it had been covered with a blanket. There was a massive crack in the window and the design of the space as a whole was illogical with the bedroom door opening right into the bed and the bathroom drawer unable to open at all due to the toilet paper holder being in the way. Other problems also detracted from our comfort. The television was surprisingly small, and the air conditioning unit was so loud that we had to almost yell to have a conversation. It's not a dealbreaker, and the hotel is certainly habitable, but these issues highlight that the property is not being maintained to the standard guests should expect from the Marriott brand. My parents are Marriott Timeshare owners so we have stayed at many Marriotts and this hotel is one of the worst I have seen within the brand. With some serious attention to these details, this hotel could be a much better option. As it stands, it’s a letdown.