We had a flight cancelled and had an 11-hour layover in Atlanta. Stayed here and were more than pleasantly surprised as some reviews were not the best. We found the front desk agent to be extremely friendly and efficient. The rooms were clean and the hotel was within a short distance for our early morning flight the next day. And their shuttle driver to the airport the next day was right on time and couldn't have been any friendlier.

I recently traveled with my 80 year old mom. After a long day of traveling i was exhausted. the front desk agents warm greeting made me feel welcomed. I was especially appreciative of Heather who went above and beyond to ensure my mom was accommodated. On our last day there i observed her with an irrate customer. She was calm answering all questions in detail until the customer became calm apologizing to her and thanked her . Very impressive. I will definitely stay here again.

Poor service & business practices. My husband and I had a reservation for this hotel. I knew we were going to arrive late because of a delay in our travels, so I called the hotel to advise them. I was told that it wouldn't be a problem. Upon arrival to check in (after an 8 hour road trip) I was told that the hotel had overbooked by 10 rooms and there was no availability. The rude front desk clerk offered to cancel my reservation for no charge, as if that was a courtesy I should be grateful for. The clerk told us to go to the adjacent hotel, which didn't have any vacancies. I am generally a very happy Marriott customer. This was by far the worst experience I've had at a Marriott hotel.

As a Titanium member, I was thankful to find this hotel after a long and exhausting travel night. I ended up stranded at ATL Airport and needed a place to rest, recharge, and take an important business call. Using points made the stay even better, and the airport shuttle was convenient and easy. The rooms are a dated, but they were clean and the bed was comfortable, exactly what I needed after a sleepless night. I also appreciated having HBO on the TV and a well-stocked sundry shop because there are no stores nearby. The breakfast buffet looked great with plenty of choices, although I was not able to fully enjoy it due to my schedule. I especially want to recognize Heather. From my first phone call to check-in, she was welcoming, funny, kind, and genuinely caring. Travel days do not always go as planned, and her warmth and empathy made a stressful situation much easier. She made me feel valued as a guest and is a great example of outstanding hospitality. Overall, this hotel provided exactly what I needed: a clean, comfortable room, convenient airport access, and exceptional service. I would definitely stay here again.

I checked in around the 10 pm after flying in from out of town. When I got to my room, the door was ajar, held open by the deadbolt. I noticed some hand tools on the desk. Not a big deal as room was otherwise in order. I immediately sent a message to the front desk staff to let them know. I left my bags in the room and went out for dinner. When I returned at about midnight, I discovered my room keys did not work. Went down to front desk, where they tried reconfiguring my key. Went back up and still didn’t work. When I came back down, a group had just arrived from airport so sole front desk attendant was busy. Because the computer system was apparently down, I had to wait for about 20 minutes before she could accompany me to my room to try her master key. It also didn’t work so she said she’d have to call a building engineer to come open the door. I waited another 15 minutes in the lobby before asking her for an ETA. She didn’t have one so I asked if she could at least assign me another room while I waited and in case the engineer couldn’t come for a while. It was, after ask, ahead about 1 am by this point. After I got to New Room, I called down a few minutes later to ask for ETA. Again told she didn’t have one yet. She called my room 10 minutes later (so about 30 minutes after I was told engineer would have to come) to say they couldn’t get a hold of the engineer so I’d have to wait until 8 am next day. So I had to sleep in room without my belongings. As of yet, Marriott still has not offered any accommodations to compensate for this ordeal and I still have don’t my bags. Will update this review later if things resolve more favorably than I fear. ***UPDATE: I ultimately regained access to my room the following day at about 8 am. All that the hotel offered as compensation for these issues was half off the room’s nightly rate or 10,000 Bonvoy points. I explained that I thought this was wholly inadequate given the fact that I was locked out of my room with my belongings overnight — thus negating the core benefit that one pays for to stay in a hotel. They refused to budge. I have reached out to Marriott’s corporate customer service email; I’m waiting to see if they do anything to address this.

Cost for a two bed room using the hotel's website was $105 after taxes and fees. The shuttle from the hotel to the airport was very prompt at exactly 5 after the hour. The returning shuttle from the airport was a few minutes late but still good service. Both men drove safely. Just be cautious with the first step in/out of the shuttle and be prepared to need to turn your foot sideways to use that step, since that running board is incredibly thin. The lobby bathrooms had multiple stalls, were well lit, and were in great condition. The hotel room itself was quiet, had the standard amount of clean, and felt like the right amount of value for the cost. The front desk always seemed to have multiple staff members manning it and they were all excellent towards us. Breakfast was wonderfully diverse and almost perfect. It would have just been nice if there had been coffee in the morning is all. The breakfast attendant seemed to be hiding out in his staff room behind a door that was only barely cracked open and not really checking on anything. Both the hot water and the decaf had liquid in them, but the caffienated coffee remained empty for over half an hour during breakfast, despite a coffee replacement being visible thru the cracked door. I saw a couple guests go to that door during that time to ask him for coffee, and he seemed very unhappy when he finally carried the already full replacement out of his hiding place. So maybe it would be a relief to all involved if the hotel could buy one extra thermos and multiple caffienated coffee dispensers could be left on the counter during breakfast hours?? That way guests could drink coffee at breakfast even when the breakfast attendant doesn't want to be there.

I came into town to celebrate a friend’s birthday and had a wonderful stay. The hotel was very clean and welcoming upon arrival, with pleasant music playing in the lobby that set a great atmosphere. The room was also exceptionally clean and well-maintained. During my stay, I had the pleasure of meeting a housekeeping supervisor named Quita. She was incredibly kind and helpful, offering great recommendations for nearby places to eat and enjoy drinks—all within a mile of the hotel. Overall, it was a very enjoyable experience, and I would definitely recommend this hotel to others.

I had a wonderful experience at the Fairfield Inn & Suites by Marriott, thanks to Heather’s outstanding customer service. From the moment I arrived, she greeted me with genuine enthusiasm and a warm, friendly energy that made me feel truly welcomed and valued as a guest. Heather went above and beyond to ensure my needs were met, showing great attention to detail and a sincere commitment to making my stay enjoyable. It’s clear she truly cares about the people she serves. The hotel itself was very clean, well-maintained, and had such a positive atmosphere throughout. Combined with Heather’s exceptional service, it made my experience even more memorable. I would definitely return and highly recommend this location to anyone looking for both comfort and top-tier hospitality!

We had a very nice experience, I especially want to recognize Heather at the front desk. She was incredibly patient and kind with us during check-in. Our cards were declined several times, which was honestly a bit stressful and embarrassing, but Heather handled the situation with so much understanding and professionalism. She stayed calm, kept smiling, and helped us sort everything out without making us feel uncomfortable at all. On top of that, she was genuinely friendly and warm. It’s clear she enjoys helping guests, and her positive attitude really made a difference after a long travel day. Thank you, Heather, for your patience and kindness you made our stay start on a very positive note!

Convenient for early morning flyers. Front staff a bit deceitful and unhelpful. Charged me $18 for parking without informing even when I had a reservation that said parking was free. When i brought this up they argued and asked me to speak with their manager. The manager was not available during the day due to his shift hours in the evening. I had to stay up late in the night to reach him. Even after explaining details, he did not budge. Avoid this property if you can.