Absolutely poor management, customer service and and unwillingness to do the next right thing in regards to something out of a patrons self control. Was supposed to attend an event this weekend with many people in attendance. I unfortunately caught COVID taking care of a patient this week and attempted cancel my reservation in hopes of getting my money back and opening up the room for another guest to have for the event. This was met with absolutely unwillingness to refund the money for my stay when this is something any business with any sense of customer service could do. It would seem they would rather have someone show up sick and put everyone at risk rather than do the next right thing. I will never patronize this hotel/business again. In regards to property response: the third party website I used was my credit card and my credit card company website contacted this property 3x yesterday on my behalf to ask this hotel to accommodate a refund due to my extenuating circumstances, by phone and email. The manager declined to refund even though they could have. My credit card company has nothing to do with this. In fact, they were disappointment in this hotel and the fact they were unwilling to work with them, or myself as this is something out of my control. I would advise whoever is responsible for this response to check with the property manager or whoever worked yesterday before trying to toss blame where it is not due. Just be honest and accountable and say you didn't want to refund the money instead of blaming it on my credit card company or some other crap. Better to not respond at all.

I’ve been here before and each and every time I had an excellent stay at Sonesta Gwinnett Place. The property offers both hotel rooms and extended-stay options, making it a flexible choice for short visits or longer trips. The rooms are fully renovated and designed spectacularly. Everything feels modern, stylish, and thoughtfully laid out. From the comfortable furnishings to the bright, welcoming atmosphere. I especially loved the modern outlets with USB-C charging ports built right into the desk and bedside areas. It was so convenient to charge my phone, laptop, and other devices without hunting for adapters. A massive shoutout to Mae! She was outstanding and took wonderful care of me. She was attentive, friendly, and proactive, making sure every detail of my stay was handled smoothly. Her personal touch really elevated the experience. Please note that the property is currently undergoing renovations, so there might be some minor hiccups here and there, please understand that these are temporary while they continue improving the hotel. Despite that, the completed rooms are beautiful, and the overall stay was excellent. I would definitely come here again and highly recommend Sonesta Gwinnett Place to anyone looking for comfortable, well-designed accommodations with outstanding service. The location is excellent with plenty of parking. Thank you, Mae and the team, for making my visit so enjoyable!

I stayed for 3 nights, and unfortunately this was one of the worst hotel experiences I have had. This hotel is rated 4 stars, but it felt worse than many 3-star hotels I have stayed in. The room and furniture looked very old, like they had not been updated since the 1990s. The bathroom was in terrible condition. The shower fixtures were loose and falling apart, there was mold in multiple areas, and the bathroom had a strong moldy smell. The photos speak for themselves. Another major issue was housekeeping. We were never informed at check-in that housekeeping would not clean the room daily. There was no note in the room, and the booking details and policies provided to guests did not mention that rooms would only be cleaned on the fourth day of a stay. Naturally, we assumed daily housekeeping was included. By the third day, our room still had not been cleaned, so I went to the front desk to ask about it. The front desk told me that housekeeping only comes on the fourth day of a stay, meaning guests staying fewer than four days must request cleaning themselves. When I asked why this was not explained at check-in, I was told they were “too busy” to tell me. That explanation made no sense because when I checked in there were multiple front desk employees standing there and no guests waiting. To make matters worse, the hallways were extremely noisy late at night. People were yelling back and forth in the hallway, and the noise was loud enough to wake us up twice during our stay. A hotel should provide a comfortable place to rest, but that was not the case here. The property is clearly showing its age, the cleanliness was unacceptable, and the lack of communication regarding housekeeping made the experience even more frustrating. I was very disappointed and would not stay here again. There are many 3-star hotels that provide cleaner rooms, better maintenance, quieter accommodations, and far better customer service than this hotel.

I don’t normally write reviews, but the level of customer service I’ve experienced under the circumstances needs to be recognized. I was on my way to Miami from California when I experienced and issue with my motorcycle. I was fortunate enough it happened in front of this hotel, who is fortunate enough to have a awesome lady by the name of Mae working the front desk. She was very polite, knowledgeable and compassionate during such a unexpected moment. The facility was very nice and clean to add, I would definitely stay here if your reading this. Ask for Mae if you do!?

This is my first time here and I love it. Mae checked me in and I’m here for my birthday and she is making it so special! The room is amazing! It’s spacious, cozy and I’m on the top floor so I can see over the area. My god I just can’t put enough words to describe this place. I will definitely be making this my destination hotel anytime I’m in Duluth. Mae, thank you so much really. This is an amazing birthday.

I've stayed at this Sonesta a few times through my life but this recent time I am impressed. Shout out to Mae at the front desk for all her humility and hospitality... it made our stay worth it. She was so helpful and informative of the different benefits of staying here. My check in with her was amazing and smooth. She put us in a renovated room and it made me fall in love with this hotel all over again. The rooms are immaculate and truly fitting. The most modern fixtures... beautiful lighting and amazing gold trim every where. This is my go to hotel for a staycation, a few nights, and even a bit of a longer stay. Breakfast is always fresh and ready when I am in the mood... I go down there. Shout out to Laurent as well... he was the attendant at the breakfast restaurant. He was kind and helpful really made sure I got the most bang for my buck while making me feel at home. I love it here truly.

I have stayed here on multiple occasions and I absolutely love the newly renovated rooms. I will always stay here whenever I am in Duluth. The staff is always professional. Special thanks to Ms. Sabina, Mae, Dale and the entire front desk staff. Always friendly, warm and fun. My stay here is always pleasant.

I had a great stay at Sonesta Hotel. From the moment I arrived, the staff made me feel welcome and taken care of. Mae, Daisy, and Sabrina at the front desk were outstanding, warm, professional, and always ready to help with a smile. The room I stayed at was brand new. Skip was incredibly friendly and attentive, making sure everything was running smoothly. Eric and Laurent were also very friendly and approachable, always greeting us and checking in to make sure we were comfortable. That kind of energy makes a big difference. The entire team felt genuine and kind. The atmosphere truly felt like family, not just a hotel stay. I’ll definitely be back.

I have stayed here on multiple occasions and I absolutely love the newly renovated rooms. I will always stay here when I am in Duluth. The staff is always professional. Special thanks to Ms. Sabina for going over and beyond to make sure my stay is pleasant, she really stood out with such a warm welcome ?. We laughed and this really made my Valentines weekend special. Thanks for being a great host!

This is a location suitable for conferences or reunions. The free breakfast was very good. Our room was very large with a kitchen which included a stove in a full size refrigerator the bed was very comfortable. The wait staff was very friendly period and address any concerns immediately. It is in a location where there are many places to eat. We had an issue with the first room they gave us but the second room was excellent. I would definitely stay there again without hesitation.