Good overall...nice location and room. The staff was great and always helpful. But some things need improvement. It is a full kitchen, with full size appliances. However, dishes, utensils (1 fork!) and supplies (there wasn't even salt) were in very short supply. If you plan to do much cooking, be sure to bring everything you need to do that. There was 4 sets of plates, bowls, glasses. Also the shower door is weird where you can't turn on/adjust the faucet without getting all wet, and there's only one towel bar and not a single hook. The pull out sofa bed was really uncomfortable for adults. The pool area was nice except the cabana areas were dirty and had trash left in them. If those small things could be done better, it would be excellent.

We stayed here in July 2026 for the World Cup. The air conditioning in the lobby was broken and so was the air conditioning in our room. Staff ended up moving us to a comparable room, but the switch was inconvenient. We wanted to use the pull out bed but there were no linens. I had to use some of the bedding from the bed to dress the sofa bed. There was an extra pillow in the wardrobe but it was lumpy and unclean. And the entire place was very understaffed. I felt bad for the poor person working the desk. As far as I could tell she was the only person (aside from housekeeping) on premises.

NOISE DISCLAIMER: If you are not a big city person, I do not recommend staying here; the highway is close by, so you will hear cars and police sirens. They do, however, place earplugs in your room. Overall, I would describe my stay here as decent. I booked a stay for two nights - arriving at the end of the weekend and leaving mid-week - as a couple in a King Balcony/Corner Suite. Valet service here is not a true valet experience. Our first interaction upon arrival was fine, but it went downhill afterwards. For example, when we first arrived, the valet parked our car in a parking spot near the front door of the hotel. When we came back down later that day, he only pointed us in the direction of the vehicle; there was no pulling up in front of the hotel door. We did not get a full experience - calling down, having the car be out front and pulled up - until the last day, despite the interactions being with three different gentlemen. Not worth the $40, but you'll see how that process works. During the check-in process, our reservation cost jumped up by ~$150. We were told this price difference was due to 'incidental fees', but we were not made aware of this before arrival. On the bright side, the 'incidental fees' will cover your daily parking fee. Check-in was a breeze from then on. The young lady who helped us was phenomenal. After she saw that all King Rooms were not ready in the system, she called the housekeeping department directly to verify if a room was available; one was. The room itself was clean and stocked with all expected items. What I thought was nice about the room was the switch near the front door that let housekeeping know if you preferred them to clean the room or not. The balcony view was nice, especially at night. There were ups and downs with service, but everything else was fine. My major issue = it is just not worth the money spent (~$600)!

We came to Atlanta for the 2026 World Cup. Stayed here for two nights! When we arrived the guy in the parking garage was nice, gave us cart, told us to leave it outside are room when we’re done which was nice however there was lots of miscommunication at check in about valet, parking, etc. When we went to the front desk to get are room keys and wristbands for the pool before heading up to the room the African American lady Jasmine was super rude, disrespectful, and unprofessional. The front desk lady Jasmine gave us two room keys, we asked for more room keys and wristbands, she tells us to come back later which was very strange. We go up to are room to get are stuff situated, chill for a bit, go to the Coca-Cola museum, and get dinner. When we got back from the Coca-Cola museum and dinner we go back to the front desk and ask the same lady for wristbands and more room keys, she gives us more wristbands for the pool but then says “only two keys per room” which was definitely suspicious to me. We only asked for more room keys because we have mostly teenagers in are family who like to go their separate direction. I never experienced anything like that at any Marriott hotels. The room was nice, modern, and everything but there was no hand soap in the bathroom at all, they told us to use the shower gel in the shower which was on the opposite side of the bathroom. Never experienced anything like this at any other Marriott hotel. There wasn’t any towels for the shower in the bathroom either so we had to call down to get more towels. Fun fact we pulled out the pull out bed for me and my brother to sleep on, there was no bedding anywhere in the room for it. My dad called for someone to bring up bedding for the pull out bed, nobody ever came, my dad had to go down and get it himself in the middle of the night which was very frustrating. The city views of Atlanta from the pool and balcony were wonderful. The pool and pool deck was very large, spacious, and inviting. Hotel was a bit of walk from all the tourist attractions. Stay here at your own risk! I recommend saving your money and staying at any other Marriott except for this one if you don’t want to deal with the same stuff like me and my family did.

By far the worst hotel I've ever been, everywhere smells marihuanas, the room is got smells cigarettes. when I arrived to the lobby the receptionist was eating on the desk in front of the computer and checking me in at the same time, she gave me zero instructions about anything, I had to ask all the questions regarding my reservation to understand how the hotel works. The TV was on when we arrived to the room and the remote was not working so we couldn't turn it off and the answer from the front desk was to wait until the next day for the engineer, and they said they have not idea of how I was going to turn it off without a remote. People smoking into the elevators. Valet parking staff left my car opened with the keys inside the car. What else could be wrong?

Excellent customer service from start to finish. My guest was very impressed with the food, and the bartender was outstanding attentive, friendly, and on point all evening. The rooms were excellent and did not disappoint at all. One of the best features was the balcony you can actually access and enjoy it, which made the stay even better. I will definitely be returning!

We've stayed at the Twelve for years for Dragoncon. We've always overlooked the broken toilet, or ice maker not working, or TV that's horribly discolored because it's a good value for the weekend. This year the hotel sold out before it went on sale because we were told that someone is friends with the booking manager who gave out the code before the sale and if you aren't a part of their group you can't stay there anymore. I'm sorry that's wrong. The hotel was always fine. Not great, certainly not 4 stars, but fine for the value and ability to have a kitchen. Now we are at "unless you are personal friends with the hotel you can't stay" and that's so wrong. Staff there is great. Location is fine. Overall fine, but now we've hit corruption levels that are unacceptable.

I was really impressed with this hotel. Especially for the price. I have stayed in high end rooms that cost more than twice as much and have less amenities and space in the rooms. We grabbed this one just because we needed to be at the hospital early in the morning and it was close. I was blown away walking into the lobby and then the room. So nice. Will be going back to stay and enjoy the place soon.

The one bedroom king suite isnt an actual separate bedroom. The wall goes halfway up and there isn’t a door. Comes with a full kitchen. They didn’t accommodate our upgrade request which I kinda figured since it was new years even though I booked weeks in advance. The staff were friendly and always helpful. The room was clean upon arrival. Our only issue we encountered was the shower hot water. The shower went cold after 10min and never went back warm. Not even the sink water was warm. The breakfast comes from restaurant and they charge you a fee to bring it to the room. Overall decent hotel and stay but definitely better hotels for same price range. Also Valet parking only!!

The room was filthy and not cleaned when checked in, the floors was nasty had dirt and trash still on them, the ice maker didn’t work, the windows was nasty with previous people hand prints, dust all over kitchen cabinets, and plumbing didn’t work properly. There was no Valet available so had to pay to park somewhere else and walk there with our luggage in the cold weather. And yes the staff was notified! For the amount paid we should have at least on a minimum should have been presented with a clean room. If I wanted to stay at Motel 6, I would have booked a motel 6.