I had a wonderful stay at the American Hotel in downtown Atlanta. The location is perfect, close to restaurants, attractions, and easy to get around the city. The rooms were clean, comfortable, and well-maintained. What really made my experience stand out was the exceptional service at the front desk. Maleena was absolutely fantastic, friendly, professional, and very helpful with all my questions and requests. She truly made me feel welcome. I highly recommend this hotel to anyone visiting Atlanta, and I will be back!

What are fantastic stay! From the moment I arrived I was greeted by the wonderful staff and enjoyed talking to them. I loved my room, had a balcony with a view of The Park and Ferris wheel. The room was clean and very comfortable, and well appointed. The cable TV could have had more options but not a deal-breaker. It was off season for swimming so I didn't get a chance to check out the pool area. All of the common areas were comfortable and had some really cool memorabilia. Everybody I interacted with at this hotel was fantastic. I would say their little market is definitely expensive. $5 for a bottle of Coke or a candy bar. You can walk around the corner 100-ft to the convenience store and get one for a little more than half the price and a much bigger selection of items. The location couldn't be better. I will definitely stay again next time I'm in town!

The hotel’s lobby is absolutely beautiful! Upon check-in, we had a few issues with our room and the staff did not hesitate to help us. In particular, RICKY and KHALIL were ABSOLUTELY AMAZING! Khalil was such a help with getting our baggage and helping us change rooms. Ricky worked the front desk, and man, he was such a good person, with such a beautiful spirit. I wish there were people like him at every hotel we visit. Overall, pricing was good, location was GREAT, and the staff were phenomenal, but the rooms were not what we were accustomed to in terms of space and cleanliness. The bedding lacked softness, and so did the bathroom linens. The cleaning seemed to make it look clean, but after looking thoroughly, it was not clean at all. The rooms need some serious upgrades.

Place was amazing! When we showed up via Uber, first thing we experienced was someone opening our doors and asking if we wanted help with our luggage. Lobby was very clean, and we saw Eric for check in. He was absolutely amazing and so personable! We talked and he told us how to get to our rooms. The elevators require your room key to work which is a fantastic security measure. The rooms are perfect for 2 people. Of course I checked the mattress and everything before we got settled, and everything was clean and fresh. The pillows aren't the best but that is such a miniscule thing. Someone got stuck in the elevator yesterday while we were heading out somewhere, then again when we came back. It took engineering a while of leading us around before he found the right stairs for us. But everyone here was always in a great mood and so friendly. We check out this morning, so i can't speak for that process, but overall this place has been amazing! 100% will stay here again when coming back to Atlanta!

I have to start with the professionalism of the valet parking attendants. The front desk staff was very welcoming and friendly. I had a perfect stay at this hotel. Everything was spotless, comfortable, and beautifully maintained. The service was truly top-notch—staff were friendly, professional, and always happy to help. From check-in to check-out, everything ran smoothly and exceeded my expectations. I would absolutely stay here again and highly recommend it to anyone looking for a relaxing, high-quality experience.

From the moment I arrived at the hotel, Maleeha provided exceptional service. She ensured my arrival was safe and immediately made me feel welcome and valued. Her warm, professional demeanor stood out, and she went above and beyond to assist me with a reservation issue I had previously made. While I have always appreciated the Hilton brand, this was by far my best experience with a front desk representative. Maleeha truly saved the day and played a significant role in making my stay wonderful. Thank you to her and to the entire hotel team for such an outstanding experience.

I've been staying at this hotel periodically over the last few months on business, and I continue to choose it because not only are the rooms comfortable, but also the service is excellent. Every staff member I interact with is helpful, friendly, and kind, whether I need to store luggage, check in early or check out late, pick up takeout, etc. Shout out to Renee who always makes me feel welcome! The rooms are clean, nicely decorated, and very comfortable. I appreciate that the fitness center is also taken care of and stocked with towels and water! Whenever my coworkers need to travel in, I always recommend they stay here.

From the moment I arrived, the experience at this hotel was nothing short of exceptional. What truly set this stay apart was the outstanding level of service provided by Eric, Maleeha, and Deshawn. Each of them exemplified professionalism at the highest level while remaining incredibly warm, welcoming, and genuine. Maleeha went above and beyond by accommodating my room options and patiently ensuring I was completely satisfied, which made me feel truly cared for as a guest. Eric’s attention to detail and leadership were evident throughout my stay, and Deshawn’s friendly demeanor and willingness to go the extra mile made every interaction pleasant and welcoming. It’s rare to encounter a team that works so seamlessly while making guests feel both comfortable and appreciated. Their professionalism, positive attitudes, and exceptional customer service speak volumes about the standards of this hotel. I would absolutely return and highly recommend this hotel to anyone looking for not just a place to stay, but an experience defined by excellence and genuine hospitality.

I’ve had a wonderful stay at this hotel, and what truly sets it apart is the exceptional service. Every staff member I’ve interacted with has been friendly, kind, professional, and genuinely welcoming. I especially want to highlight the valet service and my experience with Marlin. While the valet is a bit on the pricey side, it is absolutely worth it for the convenience and the outstanding level of service. Marlin went above and beyond to make sure everything was seamless, and his professionalism and warm attitude made a lasting impression. The front desk staff has also been fantastic, always helpful and pleasant, and the rooms have been impressively clean and well maintained. While the cleanliness and comfort are excellent, it’s really the people here that make this hotel stand out. I’m incredibly happy with the service I’ve received and would highly recommend this hotel to anyone who values top-tier hospitality and a staff that truly cares about their guests.

Our stay at this hotel was exceptional. We visited for a weekend getaway to celebrate my husband’s birthday, and the experience exceeded our expectations from start to finish. The location is ideal—centrally located with numerous restaurants and attractions within walking distance. Upon check-in, we were warmly welcomed by a super friendly and cheerful staff member named Ten, whose hospitality immediately set the tone for our stay. She graciously wished my husband a happy birthday and surprised him with a complimentary appetizer card for the hotel’s in-house restaurant, which by the way also serves delicious coffee. Truth be told, all the front desk people were phenomenal, but Ten stood out among the rest. The rooms were clean, spacious, and bright, and the hotel’s historic charm added to its overall beauty. It was a great hotel and it wasn't sickly expensive. This hotel truly provided the perfect setting for a memorable trip.