This Ritz Carlton is very different. We had to call housekeeping to have our room cleaned 2 days in a row after waiting to after 5:00 pm for service. The 2nd day we called housekeeping at 7:30 pm and asked were they coming to clean the room, the response was “what do you need?” My response was that I needed my room cleaned! I went down to the front desk to speak to the manager to share my experience with housekeeping and he apologized and mentioned that it’s not the standard and he would get someone to clean the room. He also offered to comp our breakfast purchase. That was fine. I was prepared to let it go and move on until we checked out this morning and when the morning manager asked how was our stay I once again shared our housekeeping experience and his response was oh I see they gave you a credit for your breakfast, do we want to receive a email receipt? I asked him for a paper receipt so I could review the charges. Clearly he didn’t like because when he proceeded to charge the my husband’s Platinum American Express he says loudly that the card declined he needed to see the card. As if we couldn’t afford our stay or did not have the card we had on file. Whatever the case, I’ve never felt so disregarded and disrespected at a hotel as I did this one. Safe to say the damage is done and we won’t return. There are too many other hotels to patronize! I gave 2 stars instead of 1 star for the valet crew and the bartenders in the lobby area! They were Phenomenal! This is clearly an opportunity to retrain the managers and the housekeeping staff.

This hotel is beautiful and in a very convenient location. My room was gorgeous, clean, and functional. I travel quite a bit for work and I have never experienced better service than I did during my recent stay. I am breastfeeding so I needed to pump during my stay. The staff were extremely helpful and accommodating in making this happen; even sending a staff member up to my room to retrieve each breastmilk bag and store it in a freezer. I am very thankful for their hospitality and will be returning in the future.

The room was absolutely gorgeous. All team members from the concier, bar tenders, house keeping, resturant, and bell boy/parking attendees were exceptional! The location is prime!!! Walking distance from everything which we would have done most days except for those more than colder days which getting a ride share was easy too; less than five (5) minute wait!

The staff was truly fantastic. Every team member we encountered was courteous, warm, and went above and beyond to be helpful. They were absolutely the best part of our stay. Unfortunately, we experienced significant issues with our room. On the first night, there was a loud banging noise coming from the wall behind our bed every 30 seconds. We were on the end, so it wasn’t coming from an adjacent room. It kept my daughter and me awake the entire night. I recorded the noise, and when the front desk heard it the next morning, they did move us promptly. I appreciated that but for the price we paid, not sleeping at all that first night was extremely disappointing. Then, to make matters worse, I assumed that at a hotel of this caliber, it would be safe to use the in-room coffee machine. When I opened the stirrer, I was shocked to find fuzzy mold (see photos). I felt nauseated after seeing that and, frankly, uncomfortable for the remainder of our stay. If only the rooms and overall experience matched the quality of the staff. This was a significant expense for me, and to have these issues occur felt like a real punch in the gut.

My wife and I stayed at The Ritz-Carlton Atlanta for our babymoon, and overall the experience was decent, but not quite what we expected from a typical Ritz-Carlton. The property itself is nice and well maintained, and the service from the staff we interacted with was genuinely good. Everyone was polite and professional, and we appreciated the hospitality during a special trip for us. Unfortunately, the valet experience was unacceptable. One request for our vehicle took 40 minutes, which caused us to miss our dinner reservation. For a hotel at this level, especially when celebrating a milestone trip, that kind of delay is disappointing and avoidable. Overall, it was a solid stay, but the valet issue significantly impacted our experience. I’d consider staying again, but only if transportation logistics were improved.

The hotel is nice. The rooms are great. The valet and front desk staff were Fantastic! The food and beverage service needs quite a bit of work. When we arrived after a 5 hour drive, we just wanted a quick bite and a drink, so we went to the lobby bar. First, They sat us at a dirty table. Then when we finally got to order it took 20 min to get a soda and a cocktail and we were the closest table to the bar, so we xould see the drink sitting up there while the server chatted with the other servers. She even went up to tje service bar multiple timea and ran other tables drinks who got there after us. She didnt bring us our drink until another server pointed out it had been sitting a while. Our food took a while to come out, and that was fine. But when they brought it out, tje food runner wasnt sure where it went as he wandered around the tables. He finally brought it back to the side and put it down to ask the server where it needed to go. However, while it was sitting on the tray stand, two different servers ate fries of lf my plate. They were about 12 feet from us and no tables or people between us and the servers so they were in clear sight. After this experience, I can see why this is the only Marriott who didn't send out a survey.

Genuinely one of the worst hotels I have ever stayed in. Bad experience from the moment I checked in. Guy at the front desk had no idea what the Amex FHR program was and lied about available room upgrades (they were available but he claimed the hotel was sold out). The hotel smells like they tried to bleach away the years when they allowed smoking. The overall decor and style is outdated and excessively worn out. The mini fridge in our room was on the floor next to the nightstand. The bathroom door looked like a replacement with mismatched wood and a weird hole in it. Also a bunch of nail holes in the door frame. Impossible to reach the front desk or concierge because no one answered the phone. Constant excuses that they were “very busy”. They brought our luggage to the wrong room. Room service food was genuinely atrocious. They put a plate on top of a bowl of truffle mac and cheese to serve as a “lid” (which tasted like dirt, not truffle). We were traveling with our dog and they said they would bring up bowls for his food and water.. bowls never showed up. Ice maker on our floor was broken. Breakfast the next morning literally never came out of the kitchen.. we sat in the restaurant for nearly an hour and no food. The server said “my manager is aware. But this is out of our control.” More excuses. This hotel is a truly sad representation of the Ritz Carlton brand. I can’t encourage you enough not to stay here. Trust the other negative reviews.. they are 100% spot on.

We chose this hotel over the St. Regis because we had enjoyed previous stays here, but this visit was deeply disappointing. Our room was not available at the promised 3:00 PM check-in time, and more than two hours later we still did not have access. This was never about compensation—it was about the experience expected from a luxury hotel. With dinner reservations already scheduled, we were unable to enjoy the room we paid for. The delays ultimately affected our entire evening. Unfortunately, this stay did not reflect the level of service or attention to detail we associate with a luxury property, and it has changed our willingness to return.

For some reason both Ritz properties I’ve stayed at this year seemed to be a throwback to the 80s. It seems like it’s time to update these rooms and honestly, the service was only OK. I have titanium and they would not give me a Suite upgrade. Marriott is going down the hill. I will say the food was excellent and included Breakfast was the highlight of the trip. Otherwise save your money. This is not worth $400 a night minimum.

My stay at The Ritz-Carlton Atlanta was exceptional from the moment I arrived. The bellman was warm and personable, and every staff member I encountered was polite, friendly, and genuinely welcoming. I requested a lower-level floor, and the team accommodated it without hesitation. I mentioned nothing about my birthday, yet I walked into my room to find a beautiful cake and fruit display thoughtfully prepared—it was such a special surprise. Kory at the front desk went above and beyond, even calling after I settled in to make sure I was happy with my room and the gorgeous view. Of course slippers were laid by our bedside and beautiful Diptyque products were offered in the bathroom Yes, the hotel is older, but the service is unmatched and the staff truly elevate the experience. Absolutely excellent stay and highly recommended.