My wife and I recently stayed at The Ritz-Carlton Atlanta, and unfortunately our experience did not reflect the five-star standard we expected from this brand. One of the amenities included with our stay was valet parking, which we were told would be a smooth text-to-request system. We were instructed that after parking, we could text a code and our vehicle would be ready in about 10 minutes with a confirmation message when it was available. The first time I tried to use the system, I immediately received a message that my vehicle was unavailable. At the time, I was getting ready for my sister’s wedding and already on a tight schedule, so I had to leave my room, go downstairs, and personally inform the valet staff that I needed my vehicle. This caused unnecessary stress and made me late for an important family event. Later that evening, we returned to the hotel, had our truck valet parked again, and followed the same instructions. I texted the code and waited over 20 minutes, but never received the “vehicle ready” notification. We eventually went downstairs and gave the valet attendant our ticket in person. From that point, we waited over 30 minutes before our truck was finally brought around. We were told the delay was due to being understaffed. While I understand staffing challenges can happen, what was especially frustrating was seeing another couple who arrived after us receive their vehicle before we did. Overall, this experience was very disappointing. When staying at a Ritz-Carlton, you expect efficiency, professionalism, and service that matches the premium price. Instead, the valet process was disorganized, unreliable, and caused unnecessary frustration during what should have been an enjoyable stay. I hope management takes this feedback seriously and addresses these issues so future guests do not have the same experience.

My wife and I had an absolutely awesome time at the Ritz-Carlton. Hotel the service was fantastic we loved the breakfast in bed. We were celebrating our 20-year anniversary and they had a nice package for us of roses all over the bed and a nice heart shape and some special cake for us which we really appreciated. The staff treated us like we were family and the concierge and front desk were awesome. Joy the concierge was able to help me get everything scheduled for my itinerary in the Atlanta area and all I had to do was show up I will definitely be staying at the Ritz-Carlton again

We stayed here for the world cup. Right out the car the door staff was amazing ...Fredrick was on top of the bags and check in from the start. The staff was able to get us in our room early and adjust some things for the 2nd room. Cleancose to everything downtown and goo food options . The room service was timely and reasonable and the maid service was great. They always had treat and water at the check in and a cab stand right on site. We also had umbrellas waiting for us all week as we stepped out and was a great help. A couple drawbacks...we had 2 irons mess up clothing. For this price steamers or all times service should be an option. The rooms also could have been a little more updated for over 500 a night. We oaid a little of the premium for the name and locarion for sure. All and all this would be a 4.75 because the over all service was impeccable. Ohhhh I must also mention our fridge mi i bar situation was not top notch either as it was just a super 8 style fridge in the middle of the floor. We wouod stay again.

Booked 2 rooms for June 21-22 (1111 and 1112) for my family of 5 and a friend of mine. We drove by car from Charlotte and reached by 4:30pm to be let known that there is no room available. They finally told me 1 room was available and the 2nd room would take atleast an hour and a half- which five star hotel does this? They were ready to take our money immediately but told us no rooms available at 6pm ! 2nd was the long delay in the check out process and I swore to myself that I’d never again stay at Ritz Carlton in Atlanta. Good things - the bellhops, valet guys were super awesome and helpful. Bottomline: They literally destroyed our first experience staying at a Ritz Carlton as a family. Terribly upset that despite over $1k we were treated like this.

I stayed here a few months ago for a concert, and my experience was extremely disappointing. The woman at the front desk was condescending and rude from the beginning. The first room they gave me was dirty, and housekeeping had to come up and apologize. Even the bellhop came and saw the condition of the room. They moved me to a second room, but that room was no better. There were dirty signs telling guests not to take the shampoo and other items. The mouthwash had debris in it. The tables had stains. The robes were dirty. Overall, it was a mess. Housekeeping called and apologized and said they would provide turndown service, but when I returned from the concert, nothing had been done. This was absolutely not a five-star experience. After I left, management contacted me, and I sent over all the videos and pictures. They offered to comp me a future stay, but when I followed up to inquire about it, I was ignored. I would pass on this hotel. It was not worth it, and I would never stay there again.

Myself, my sister, mother and daughter stayed at The Ritz-Carlton Atlanta on 6/5–6/6 and I was left wondering what exactly the $420 room rate was paying for. The room was extremely basic, lacked a refrigerator, and offered little that felt worthy of a luxury hotel designation. The most frustrating part was that a member of our party had medication that needed to be refrigerated. When we raised the issue, the response from housekeeping was essentially that it was our problem, not theirs. For a hotel that markets itself as a luxury property, dismissing a guest's legitimate medical accommodation need was both disappointing and unacceptable. At this price point, basic conveniences shouldn't be missing, and guest concerns certainly shouldn't be brushed aside. I've had stays at Hampton Inn properties that were more comfortable, better equipped, and provided better customer service. The bright spot of our stay was the staff at the front entrance. Bellhops Ryan and Scott were outstanding—professional, friendly, and genuinely helpful from the moment we arrived. They were easily the best part of our experience. The valet team was wonderful as well and provided the level of service I expected throughout the hotel. Unfortunately, the exceptional service from Ryan, Scott, and the valet staff could not make up for the overall shortcomings of the property. When a budget hotel offers more functionality, responsiveness, and value than a supposed luxury property, something is wrong. This stay was overpriced, underwhelming, and far below the standard I expected from the Ritz-Carlton brand.

They ruined my honeymoon. With no exaggeration, even two years later I am still haunted by how this hotel ruined what was supposed to be one of the most important nights of my life. Please read my story below: June of 2024 my husband and I got married, and our first stop after our wedding was the Ritz ATL, arriving very close to midnight that night. We had booked it several months in advance, my father-in-law used to travel frequently and had a large amount of points added up that we used to book our room. More specifically my husband was a secondary to his account and we booked the room through splitting it between both points and cash. Everything was paid for in advanced fully, we had receipts and everything. My husband and I arrive that evening excited for our night ahead when it quickly came to a devastating and crashing end. Immediately when we gave them our reservation information they informed us that they lost our money that we had paid prior to our arrival to complete the remaining amount after using the points. Instead of looking at our receipts proving we had already paid and done everything we needed to, and them admitting fault, both my husband and I were forced to stand there in our wedding attire for almost an hour as employees discussed amongst themselves what to do. Keep in mind it was a little over midnight at this time. It was EMBARRASSING, and came apparent pretty soon that my husband and I weren’t getting to our room anytime soon. On the verge of an emotional breakdown we had to resort to our last option of me THE BRIDE in my wedding gown pulling a $100 bill out of my purse in front of everyone in the lobby to give to them to try to finally incentivize them to give us our key. Fortunately this worked, but our dread did not end there. Once entering our room I was hit with a strong ammonia smell so pungent I asked my husband if he could smell cat pee. Let alone the humidity in the room was so high you could feel the moisture in the air. On the counter we noticed a little cake, bottle of champagne, and a card. We thought to ourselves , “well at least this is nice.” Nope, we read the card and were stunned when it said, “Congratulations Mr. And Mr. Houghton.” We figured this was caused from the usage of the points that previously caused us such an embarrassment and headache in the lobby, despite my husband being clearly marked as the son of the original account holder. Safe to say what was supposed to be the sexiest, most luxurious night of my life resulted in nothing but the feeling of defeat, frustration, and disappointment. Though that was probably just a technical mistake, for us it was a reminder of the embarrassment and emotional distress we had just experienced in the lobby. After such a big day, it felt like a blatant disrespect, discrimination, and abuse of us as clients. I did not comment then because I frankly just wanted to move on and forget about this moment, but now as I am approaching my two year anniversary I am more disgusted and unafraid to speak up about how awfully we were treated on the first night of our marriage. The Ritz is supposed to be known for their top notch service, but what we experienced was as bad as a cheap motel with employees who had no consideration for what would provide the best experience for their clients.

My fiancé and I stayed here on Saturday night to celebrate our engagement. Unfortunately, our experience was not up to standard for a 5 star hotel. When we arrived, the valet was not tentative at approaching my vehicle to help my 5 month pregnant fiancé out of my vehicle (there were no other guests or vehicles present). After we got checked into our room, we decided to go down to the lobby to enjoy a dessert and I had a cocktail. The sorbet ice cream had blackberries and raspberries in it. Halfway through eating our dessert, I took a bite of blackberry with the sorbet which had a sharp piece of glass or plastic within the food. I immediately noticed the staff of this and waited about 15 minutes for a manager to come and inform me my meal and breakfast the following morning will be complimentary. I cannot emphasize enough how unacceptable that is, especially if my 5 month pregnant fiancé swallowed a piece of glass that was served to us. All through out the night other guests were slamming their doors outside well past 1:30am in the morning. After checking out, valet did not greet us to ask for our bag tickets. This resulted in my vehicle being ready to get in but my luggage had not been delivered. This was so awkward…Our stay was just a disorganized mess with how staff was running and it’s such a disappointment for something I had planned for months and paid $400+ for a night. (Parking also is added on top of your bill as well). Overall, this experience was a major disappointment and I would’ve never fathomed this occurring at the Ritz-Carlton.

This Ritz Carlton is very different. We had to call housekeeping to have our room cleaned 2 days in a row after waiting to after 5:00 pm for service. The 2nd day we called housekeeping at 7:30 pm and asked were they coming to clean the room, the response was “what do you need?” My response was that I needed my room cleaned! I went down to the front desk to speak to the manager to share my experience with housekeeping and he apologized and mentioned that it’s not the standard and he would get someone to clean the room. He also offered to comp our breakfast purchase. That was fine. I was prepared to let it go and move on until we checked out this morning and when the morning manager asked how was our stay I once again shared our housekeeping experience and his response was oh I see they gave you a credit for your breakfast, do we want to receive a email receipt? I asked him for a paper receipt so I could review the charges. Clearly he didn’t like because when he proceeded to charge the my husband’s Platinum American Express he says loudly that the card declined he needed to see the card. As if we couldn’t afford our stay or did not have the card we had on file. Whatever the case, I’ve never felt so disregarded and disrespected at a hotel as I did this one. Safe to say the damage is done and we won’t return. There are too many other hotels to patronize! I gave 2 stars instead of 1 star for the valet crew and the bartenders in the lobby area! They were Phenomenal! This is clearly an opportunity to retrain the managers and the housekeeping staff.

This hotel is beautiful and in a very convenient location. My room was gorgeous, clean, and functional. I travel quite a bit for work and I have never experienced better service than I did during my recent stay. I am breastfeeding so I needed to pump during my stay. The staff were extremely helpful and accommodating in making this happen; even sending a staff member up to my room to retrieve each breastmilk bag and store it in a freezer. I am very thankful for their hospitality and will be returning in the future.