Booked 2 rooms for June 21-22 (1111 and 1112) for my family of 5 and a friend of mine. We drove by car from Charlotte and reached by 4:30pm to be let known that there is no room available. They finally told me 1 room was available and the 2nd room would take atleast an hour and a half- which five star hotel does this? They were ready to take our money immediately but told us no rooms available at 6pm ! 2nd was the long delay in the check out process and I swore to myself that I’d never again stay at Ritz Carlton in Atlanta. Good things - the bellhops, valet guys were super awesome and helpful. Bottomline: They literally destroyed our first experience staying at a Ritz Carlton as a family. Terribly upset that despite over $1k we were treated like this.

Myself, my sister, mother and daughter stayed at The Ritz-Carlton Atlanta on 6/5–6/6 and I was left wondering what exactly the $420 room rate was paying for. The room was extremely basic, lacked a refrigerator, and offered little that felt worthy of a luxury hotel designation. The most frustrating part was that a member of our party had medication that needed to be refrigerated. When we raised the issue, the response from housekeeping was essentially that it was our problem, not theirs. For a hotel that markets itself as a luxury property, dismissing a guest's legitimate medical accommodation need was both disappointing and unacceptable. At this price point, basic conveniences shouldn't be missing, and guest concerns certainly shouldn't be brushed aside. I've had stays at Hampton Inn properties that were more comfortable, better equipped, and provided better customer service. The bright spot of our stay was the staff at the front entrance. Bellhops Ryan and Scott were outstanding—professional, friendly, and genuinely helpful from the moment we arrived. They were easily the best part of our experience. The valet team was wonderful as well and provided the level of service I expected throughout the hotel. Unfortunately, the exceptional service from Ryan, Scott, and the valet staff could not make up for the overall shortcomings of the property. When a budget hotel offers more functionality, responsiveness, and value than a supposed luxury property, something is wrong. This stay was overpriced, underwhelming, and far below the standard I expected from the Ritz-Carlton brand.

They ruined my honeymoon. With no exaggeration, even two years later I am still haunted by how this hotel ruined what was supposed to be one of the most important nights of my life. Please read my story below: June of 2024 my husband and I got married, and our first stop after our wedding was the Ritz ATL, arriving very close to midnight that night. We had booked it several months in advance, my father-in-law used to travel frequently and had a large amount of points added up that we used to book our room. More specifically my husband was a secondary to his account and we booked the room through splitting it between both points and cash. Everything was paid for in advanced fully, we had receipts and everything. My husband and I arrive that evening excited for our night ahead when it quickly came to a devastating and crashing end. Immediately when we gave them our reservation information they informed us that they lost our money that we had paid prior to our arrival to complete the remaining amount after using the points. Instead of looking at our receipts proving we had already paid and done everything we needed to, and them admitting fault, both my husband and I were forced to stand there in our wedding attire for almost an hour as employees discussed amongst themselves what to do. Keep in mind it was a little over midnight at this time. It was EMBARRASSING, and came apparent pretty soon that my husband and I weren’t getting to our room anytime soon. On the verge of an emotional breakdown we had to resort to our last option of me THE BRIDE in my wedding gown pulling a $100 bill out of my purse in front of everyone in the lobby to give to them to try to finally incentivize them to give us our key. Fortunately this worked, but our dread did not end there. Once entering our room I was hit with a strong ammonia smell so pungent I asked my husband if he could smell cat pee. Let alone the humidity in the room was so high you could feel the moisture in the air. On the counter we noticed a little cake, bottle of champagne, and a card. We thought to ourselves , “well at least this is nice.” Nope, we read the card and were stunned when it said, “Congratulations Mr. And Mr. Houghton.” We figured this was caused from the usage of the points that previously caused us such an embarrassment and headache in the lobby, despite my husband being clearly marked as the son of the original account holder. Safe to say what was supposed to be the sexiest, most luxurious night of my life resulted in nothing but the feeling of defeat, frustration, and disappointment. Though that was probably just a technical mistake, for us it was a reminder of the embarrassment and emotional distress we had just experienced in the lobby. After such a big day, it felt like a blatant disrespect, discrimination, and abuse of us as clients. I did not comment then because I frankly just wanted to move on and forget about this moment, but now as I am approaching my two year anniversary I am more disgusted and unafraid to speak up about how awfully we were treated on the first night of our marriage. The Ritz is supposed to be known for their top notch service, but what we experienced was as bad as a cheap motel with employees who had no consideration for what would provide the best experience for their clients.

My fiancé and I stayed here on Saturday night to celebrate our engagement. Unfortunately, our experience was not up to standard for a 5 star hotel. When we arrived, the valet was not tentative at approaching my vehicle to help my 5 month pregnant fiancé out of my vehicle (there were no other guests or vehicles present). After we got checked into our room, we decided to go down to the lobby to enjoy a dessert and I had a cocktail. The sorbet ice cream had blackberries and raspberries in it. Halfway through eating our dessert, I took a bite of blackberry with the sorbet which had a sharp piece of glass or plastic within the food. I immediately noticed the staff of this and waited about 15 minutes for a manager to come and inform me my meal and breakfast the following morning will be complimentary. I cannot emphasize enough how unacceptable that is, especially if my 5 month pregnant fiancé swallowed a piece of glass that was served to us. All through out the night other guests were slamming their doors outside well past 1:30am in the morning. After checking out, valet did not greet us to ask for our bag tickets. This resulted in my vehicle being ready to get in but my luggage had not been delivered. This was so awkward…Our stay was just a disorganized mess with how staff was running and it’s such a disappointment for something I had planned for months and paid $400+ for a night. (Parking also is added on top of your bill as well). Overall, this experience was a major disappointment and I would’ve never fathomed this occurring at the Ritz-Carlton.

This Ritz Carlton is very different. We had to call housekeeping to have our room cleaned 2 days in a row after waiting to after 5:00 pm for service. The 2nd day we called housekeeping at 7:30 pm and asked were they coming to clean the room, the response was “what do you need?” My response was that I needed my room cleaned! I went down to the front desk to speak to the manager to share my experience with housekeeping and he apologized and mentioned that it’s not the standard and he would get someone to clean the room. He also offered to comp our breakfast purchase. That was fine. I was prepared to let it go and move on until we checked out this morning and when the morning manager asked how was our stay I once again shared our housekeeping experience and his response was oh I see they gave you a credit for your breakfast, do we want to receive a email receipt? I asked him for a paper receipt so I could review the charges. Clearly he didn’t like because when he proceeded to charge the my husband’s Platinum American Express he says loudly that the card declined he needed to see the card. As if we couldn’t afford our stay or did not have the card we had on file. Whatever the case, I’ve never felt so disregarded and disrespected at a hotel as I did this one. Safe to say the damage is done and we won’t return. There are too many other hotels to patronize! I gave 2 stars instead of 1 star for the valet crew and the bartenders in the lobby area! They were Phenomenal! This is clearly an opportunity to retrain the managers and the housekeeping staff.

This hotel is beautiful and in a very convenient location. My room was gorgeous, clean, and functional. I travel quite a bit for work and I have never experienced better service than I did during my recent stay. I am breastfeeding so I needed to pump during my stay. The staff were extremely helpful and accommodating in making this happen; even sending a staff member up to my room to retrieve each breastmilk bag and store it in a freezer. I am very thankful for their hospitality and will be returning in the future.

The room was absolutely gorgeous. All team members from the concier, bar tenders, house keeping, resturant, and bell boy/parking attendees were exceptional! The location is prime!!! Walking distance from everything which we would have done most days except for those more than colder days which getting a ride share was easy too; less than five (5) minute wait!

The staff was truly fantastic. Every team member we encountered was courteous, warm, and went above and beyond to be helpful. They were absolutely the best part of our stay. Unfortunately, we experienced significant issues with our room. On the first night, there was a loud banging noise coming from the wall behind our bed every 30 seconds. We were on the end, so it wasn’t coming from an adjacent room. It kept my daughter and me awake the entire night. I recorded the noise, and when the front desk heard it the next morning, they did move us promptly. I appreciated that but for the price we paid, not sleeping at all that first night was extremely disappointing. Then, to make matters worse, I assumed that at a hotel of this caliber, it would be safe to use the in-room coffee machine. When I opened the stirrer, I was shocked to find fuzzy mold (see photos). I felt nauseated after seeing that and, frankly, uncomfortable for the remainder of our stay. If only the rooms and overall experience matched the quality of the staff. This was a significant expense for me, and to have these issues occur felt like a real punch in the gut.

My wife and I stayed at The Ritz-Carlton Atlanta for our babymoon, and overall the experience was decent, but not quite what we expected from a typical Ritz-Carlton. The property itself is nice and well maintained, and the service from the staff we interacted with was genuinely good. Everyone was polite and professional, and we appreciated the hospitality during a special trip for us. Unfortunately, the valet experience was unacceptable. One request for our vehicle took 40 minutes, which caused us to miss our dinner reservation. For a hotel at this level, especially when celebrating a milestone trip, that kind of delay is disappointing and avoidable. Overall, it was a solid stay, but the valet issue significantly impacted our experience. I’d consider staying again, but only if transportation logistics were improved.

The hotel is nice. The rooms are great. The valet and front desk staff were Fantastic! The food and beverage service needs quite a bit of work. When we arrived after a 5 hour drive, we just wanted a quick bite and a drink, so we went to the lobby bar. First, They sat us at a dirty table. Then when we finally got to order it took 20 min to get a soda and a cocktail and we were the closest table to the bar, so we xould see the drink sitting up there while the server chatted with the other servers. She even went up to tje service bar multiple timea and ran other tables drinks who got there after us. She didnt bring us our drink until another server pointed out it had been sitting a while. Our food took a while to come out, and that was fine. But when they brought it out, tje food runner wasnt sure where it went as he wandered around the tables. He finally brought it back to the side and put it down to ask the server where it needed to go. However, while it was sitting on the tray stand, two different servers ate fries of lf my plate. They were about 12 feet from us and no tables or people between us and the servers so they were in clear sight. After this experience, I can see why this is the only Marriott who didn't send out a survey.