BE AWARE THEY ONLY OFFER VALET PARKING AND IT IS AN ADDITIONAL $60 PER NIGHT. IF YOU BOOK ONLINE, THAT INFORMATION IS NOT AVAILABLE. we had to park across the street which was another disaster in itself. ALSO BE AWARE OF HOW THEY CHARGE YOUR ROOM. I have stayed in 100s of hotels in different states and this has NEVER happened at any other hotel. They put the full price of the room and deposit on hold, which is normal. HOWEVER, THEY RELEASE THE ENTIRE AMOUNT OF THE HOTEL STAY AND THE DEPOSIT AT SOME POINT AFTER YOU CHECK OUT AND THEN A DAY LATER RECHARGE JUST THE FEE FOR THE ROOM.

Very nice hotel with a wonderful staff! A special shoutout to DJ, who was incredibly welcoming and made our experience even better. If you’re stopping by the bar, definitely ask him to make you a drink—you won’t be disappointed. His cocktails are some of the best I’ve ever had. Trust me, they’re a must-try!

Only giving 2 stars - one, because of Dario, the front desk who checked us in late at night. He engaged us in conversation and even gave me a complimentary breakfast voucher since it's my birthday, which I appreciated. The other star goes to the quick response of the team when I let them know there was a barking, crying dog in one of the rooms and we could hear it in our bedroom. Now, here's where they lose the stars: - Biggest reason: they could not "fix" the dog issue in the other room. I first called it in around 11:15 pm. Security came in to check, and I let them know we also hear the dog scratching the walls in the other room as we can hear it from our bathroom (other than the dog crying and howling). Because the owner had left the hotel, they didn't know what to do about it so they left. The crying and howling went on till the middle of the night. I called front desk again around 1 pm to let them know it was hard to sleep as the dog was still fussing around next door. They apologized that they have not reached the owner. And while I appreciated their offer to move us to another room, that just wasn't feasible as we would have to pack everything up and we're already in bed. ALSO, THERE ARE NO PETS ALLOWED IN THIS HOTEL. Why was this allowed? I don't know. - Room was supposed to have 2 bottled waters at check in. We had 1, I notified the front desk about it and supposedly I'd have to get it myself because they didn't have anybody to bring it up...? - Room also doesn't have good sound proofing. We could hear everything that's happening outside (sirens, cars, music), and even music and conversation from the hallway aside from the dog next door. Recommendation: as this was a last minute booking on our end, we didn't realize that they didn't have complimentary guest parking. It was $60/day of valet parking and that's all they offer. We suggest parking at the parking garage across the street which costs half as much.

I have stated this hotel many times for many different conventions. I have to say over the years they have definitely improved all the things that were wrong whenever Wyndham took over this property. As always the jewel of the crown is the pool. The service was good it seems like even the speed of service yet they're very busy Hotel restaurant improved. They also gave us our own alternatives for food during the event by catering food downstairs. I was glad to see the pool gazebo bar being used as well. Keep progressing, Courtland Grand!

I recently stayed at the hotel and had a mixed experience overall. First, I want to recognize the breakfast staff—they were clearly short-staffed, but still did their absolute best to take care of everyone. Despite the pressure, they remained attentive and worked hard to keep things running smoothly. That level of effort does not go unnoticed, and they truly deserve a 5 for their service. However, there were some concerns that need attention. At the Starbucks inside the hotel, I witnessed a serious hygiene issue. One of the employees used her hand to clear her nose and then continued handling items without washing her hands. That is unacceptable in any food service setting and should be addressed immediately through proper hygiene training. The rooms were okay but could definitely use more detailed cleaning. It wasn’t the worst I’ve seen, but it also didn’t meet the level I would expect. Additionally, the carpets on Level 1 had a noticeable odor that seemed to trigger allergies, which made the environment uncomfortable. There was also a large group of kids attending what appeared to be a prom, and unfortunately, there was not enough adult supervision. The behavior was disruptive at times, and it felt like they were treating the space as if they were at home rather than in a shared hotel environment. Overall, the staff—especially in the breakfast area—did what they could under pressure, and I appreciate that. But cleanliness, hygiene standards, and supervision of large groups need improvement to elevate the overall guest experience.

Natasha was a wonderful server ay fandanles and the food came out quick and tasted great. The room was comfortable and we enjoyed the pool. The hotel was in walking distance to a lot of restaurants and not too far from the aquarium. It was an easy train ride from the airport which saved us quite a bit on a rental car.

Here for a work conference. The event facilities were fine and the event was great. My room was dirty, including hair all over the bathroom ceiling. The room heat also wasn’t working- no matter what I turned the temperature to, it continued blasting cold air. I turned it completely off and had a very cold room all night. Thankfully the bed was at least clean. A colleague of mine in a different room had similar cleanliness issues and the tub took all night to drain.

The valet parking is too much, $60 a day. The hotel rooms need an upgrade for this price, stains on the chairs, moisture marks on the ceiling and walls. The hotel says newly renovated, don't believe it, they still have rooms that are in need of renovations. I chose the pool view, the pool is enclosed, and your room is on the same level as the pool. So, you'll hear the noisy kids in the pool, up & until 10pm. There is a glass door in your room that opens up into the pool area. Check the latch to make sure it is properly locked, mine was unlatched. Don't get the pool view! The carpet floors looked really dirty. The best thing here is the staff, who are there to help you, they are very polite and professional. There are restaurants on the property. But, I highly recommend not staying here. There are hidden fee for everything, check before you book. I will not be staying here again.

This hotel wasn’t the worst but could have provided a better experience. Overall the lobby, pool, and common areas were clean. There were a couple of issues with one elevator going down on the first day but that seemed to get fixed for the rest of the weekend. The pool area was beautiful and was a major reason we chose to stay here. The only complaint here is the towels were so small at the pool, smaller than our bath towels in the room. On our first night the room was a problem. The AC was not working correctly, only one outlet worked, the sheets smelled terrible, and the hot water and water pressure in the shower were both awful. After informing the staff they did move us to a new room and gave us a free breakfast which was appreciated. They were very nice when we brought up the concerns. The new room was in much better shape but did smell a bit like a smoking room. The location was good for what we needed, but we did have to either pay $60 a night for valet or pay to park in the garage across the street. Overall, not the worst stay ever but I probably would not stay here again or recommend it to someone it seemed a little pricey for what we received. I wouldn’t classify this as “luxury”

I gave it a four star for room because the handicap accessible room we were in was not really that. The bathroom door when open you couldn’t get into the room it blocked the entire entrance. The bathtub had no bench only bars. There wasn’t a working fan in the bathroom so you had to leave bathroom door open and our room didn’t have any trash can not a single one. However, we chose to not to even worry about it cause Cheersport is nonstop and the way they decorated and went all out for our girl here was awesome! They were so comfortable! Wish they had smart TVs for Netflix or streaming compatibility but it didn’t. I would definitely stay again.