It’s been years since I stayed here but it’s very convenient to market so we got a room. First the pros: 1) being on the 56th floor was great because I didn’t hear any traffic like racing street bikes and hotrods with loud exhaust. We also only heard a siren one time which was great! We aren’t use to that in Atlanta. 2) the staff was super nice and accommodating for everything we needed. Now the cons: 1) housekeeping needs a little attention. Years ago I got a head cold here because I slept in front of the ac vents and discovered the filters were horribly filthy so I checked them this time and, while they were not as bad as that time years ago, there was a good bit of dust collected on the filter cover and the filter was due changing. There was also a 3’ strip of sticky tape across the inside window. A simple cleaning could’ve fixed that. 2) one of the worst issues with this room was the fact there were no usb ports anywhere to plug up phone chargers. It’s 2026 and every hotel I’ve stayed in has them except for this one. So we started looking for plug-ins and couldn’t find them until we pulled the heavy beds away from the walls to discover an outlet behind each bed! Come on Westin! Another simple upgrade you need to do. 3) a small ‘cooling box’ not a mini-frig that isn’t on until you place a drink inside of it. A sign on the ‘cooling box’ saying place your drinks or medicine inside to turn the cooler on would be nice. 4) it has a very small bathroom so I hope you’re not a big person or you’re in trouble. You can literally stand in one spot and touch the sink, toilet, shower head and door. No problem for us but it would be for a large person. All in all, it’s a nice place to stay. It just needs a little upgrade and housekeeping. Nothing major. I’ll stay here again because of the convenience to market.

It is convenient to downtown and plenty within walking distance. Overall, it is clean and plenty to do in the hotel. I waited in a queue line that was 10 deep for no reason. It is easy to walk past the small bonvoy member signs for express check in. It wasn't until I was at the counter you even noticed. There should be more markings clearly visible around the area. The view in the room and the beds are great. The bathroom door entry isn't even code size. Larger people, good luck getting in. The bathroom itself is so cramped and uncomfortable. Water pressure in the wand is non existent. Also, the rainfall showerhead is a joke. No pressure and not effective at washing off. For the rate, it was good. DO NOT pay 65 to park here. 1/2 a block down is a garage for 30. And 25 for one around the corner.

The only bad thing I could say was that the elevators were slow. It was a holiday weekend and there were a lot of events going on though. The valet was great. The breakfast buffet was more than you could ask for and the food tasted amazing. It was definately worth the price to add it to our room package. Our waitress remembered our drink order from the first day. She had been there 28 years and said it was a great place to work. That in itself is a good recommendation! It was cool to explore the common floors and to see what they had to offer. The pool was great and always had plenty of towels. It was a little bit of a splurge for our family to stay in a hotel this nice, but the experience was worth it. We were able to walk to everything we wanted. For reference, we were on the 32nd floor.

This was such a great experience! We were only in town for Momocon 2026, just stayed one night. Beat hotel we’ve been in. From check in to leaving was a wonderful experience. We don’t like heights, and I was so scared about the elevator and that we were on floor 57. But after overcoming my fear the views were absolutely breathtaking! It’s like we were in the clouds. I loved it! We will definitely be back when we are in Atlanta again! HIGHLY RECOMMEND! Very clean and well stocked rooms! Staff was amazing! It was a little pricey but when we saw the view it was so worth it. And oh my, THE BEDS WERE LIKE SLEEPING ON A CLOUD! The toiletries provided smelled so good! I can’t say enough good things about this hotel! A++++

View was the only plus point of this hotel. Breakfast was better than most hotels in the US but nothing that made me excited about. The rooms were very spacious but not at all clean, the carpet was very sticky, there was dust at almost every corner and the floor decor looked dark and muggy. Not what I expected from a Marriot hotel

We did a mini vacation to celebrate my husband and my birthdays and our anniversary and Valentine's all in one. We really enjoyed staying here. The hospitality of the folks who work here is awesome we did the breakfast package which we highly recommend because they are amazing outstanding terrific service food is wonderful and they treat like they have known us their whole lives which was awesome we highly recommend getting a high room the view is worth it. Only downfall was Everytime we went out to do something we couldn't walk bc the homeless guys would chase you off and onto the property which was uncomfortable it's sad actually. We rented bikes and scooters just to take off haha they're spectacular and fun to ride and Westin keeps a lot on the property too

Rooms are very squshy, the bathroom was extremely small, you could sit on the toilet: touch the sink, the shower, and the door all at once. The rooms need to renovoated as well as the hotel, it's dated, and expensive for what you don't get to enjoy. The observatory viewing floor on 72 was closed and had no time frame of when it would reopen, another disappointment. We were there for 4 days and we had no hot water, we called and talked to the front desk everyday, the Westin staff always mentioned maintenance was on their way... maybe the maintenance crew was coming from Marriott headquarters in Maryland to ATL¿¡ The front desk staff mentioned that the management staff was unavailable for 4 days to discuss this issue with us and the hotel was fully booked so their were no rooms for the Westin to move us into! The sheets were dirty and stained, our bathroom sink was cracked. Plus our refrigerator was broken, it wouldn't get cold, the housekeeping staff verified it was broken. Overall another dilapitating overpriced Marriott property!!! The front desk couldn't offer us money back for our stay as management wasn't available to approve the reimbursement. Once again a disappointment from a $80 billion company. Thank you, Marriott for a horrible stay in ATL!!!

I was extremely disappointed with my stay at this Westin property. I typically expect a high standard from this brand, but the condition of the hotel was far below expectations and more comparable to a budget motel. The cleanliness and maintenance were poor throughout the property. The carpets were torn, walls were heavily scratched and in need of paint, and the chairs in the room were damaged. The pool area was especially concerning — lighting was so dim you could not clearly see the bottom, and used towels were left scattered around with no visible staff attending to the area. I also did not observe any noticeable security presence during my stay. The on-site Starbucks was also problematic. I ordered a plain coffee twice, and both times it had a very unpleasant taste, suggesting the creamer or equipment may not have been fresh or properly maintained. During the night, I was awakened around 2:30 AM by what sounded like multiple gunshots followed by police and ambulance sirens, which felt unsafe and unsettling. Given the condition of the property and lack of visible security measures, this added to the overall concern. Additionally, the hotel charges $65 per day for parking, yet the process to park and retrieve a vehicle took an excessive amount of time. Overall, the property did not match the appearance presented online and did not meet the standards I associate with the Westin brand. I would not recommend staying at this location.

Once a 4-star hotel, this property is now in serious need of a major renovation. I genuinely love the late-1970s architecture, so I appreciate that aspect and wish the hotel would lean into that. Unfortunately, the rooms and common areas are extremely worn and dated...more early-2000s, and I’ve stayed in 2-star motels that were in better condition. The shower had strong water pressure (a definite plus), but the drain was clogged, and the room frequently smelled like sewer gas. Top sheets for the beds are not large enough. The Sundial Bar was fun and not crowded, even during an otherwise busy stay. The pool area is nice, though almost comically hidden. Be aware that anything sent to you at the hotel is routed through the on-site FedEx location, with additional fees ranging from $10–$30. Housekeeping also removed a personal pillow during our stay, which was disappointing. This could be a great hotel with a significant update. The service, location, and views are all nice - when the windows aren’t completely fogged, which they were for most of our stay. Overall, decent, but don’t expect a 4-star experience.

If you’re paying $400-$600+ a night to stay a the Westin, I expect top tier cleanliness and service. I have traveled all over the world; Dubai, Paris, Thailand, the Caribbean, you name it and have stayed in hotels way cheaper with much better cleaning. The only thing you’re paying for here is the view. White liquid substance in the elevators, condom wrapper remains in the hallway, Starbucks was closed at 2pm when they aren’t supposed to close until the late evening, our first room shower water was lukewarm, and the second shower drain was clogged. I had to walk to Dunkin 5 mins away for an iced coffee and felt uncomfortable due to the amount of addicts and homeless men on the streets as a woman because for whatever reason Starbucks decided to shut their store inside of the hotel down. I asked the help desk and they were even unaware.. they simply said “oh… they must’ve left early”. What in Gods name are we paying so much money for? I would like to continue the relationship with the Westin and continue booking with you all; as my fiancé and I are world travelers, but please step it up and give people what they pay for. My friends stayed at the Hilton down the street and the rooms were much cleaner and updated. Clearly management here is not doing their job. And before you guys comment and say that I did not stay, my booking was under the last name Ellis & I was her guest. The cleanliness of this place is absolutely unacceptable. The good things I would say is that the views are awesome and the express services was very accommodating & the gym was also nice. I’m an Atl native and have been to many of our hotels in the city and this one was greatly disappointing. I hope this can be rectified.