I went to this hotel for a Career Event hosted by APPA. I had to drive our company vehicle which is Ford Transit Cargo Van that sits right around 10ft tall. The vehicle I was driving could not fit in the Parking garage because it only had a 6ft clearance. I asked Jamel in Valet where I can park since the parking garage could not host my vehicle. He told me to park on the other side of breeze way behind 2 other government vehicles (as you can see on your security cameras). No other option was presented or given to park the cargo van. As I am ready to leave and I go to valet to ask about my van the lady (don’t remember her name) told me that it would be $45 for time I stayed for the event. I asked her if I can speak to her manger to see if the rate could be discounted or prorated considering my vehicle could not fit in the parking garage. She got her Manager Thomas and he did not provide any real assistance or possible ideas to help the situation. I told him that I don’t mind paying for parking, but requested if I could get $10 off since there were no places for me to park or options given. His lack of customer service and communication was well below par and needs to be elevated as he is in a “leadership role” at the Hilton hotel. All this could have been avoided with a better attitude, $10 off credit, and educating me (the paying customer) other options to park the over size vehicle I was driving. Disappointed and would not recommend.

We had such a wonderful stay at Hilton. From the moment we arrived, the staff was welcoming, professional, and incredibly accommodating. The property was clean, comfortable, and perfectly located — which made everything seamless for our busy weekend. What really stood out was the level of hospitality. The team went above and beyond to make sure our family felt taken care of, and those thoughtful touches truly made a difference. The rooms were spacious, the common areas were beautiful, and everything felt easy and stress-free. It’s a short walk to the aquarium the convention center and Coke world. Plus, our views were great and Trader Vic’s for dinner was on point! We’re so grateful for the experience and would absolutely stay again. Thank you for such a memorable visit!

I had such an AMAZING experience staying here. I came across this beautiful soul Ms. chef Theresa. She is so amazing. Great smile and friendly greeting. She made me feel appreciated and most of all the food was amazing. The beds were also cozy. I will DEFINITELY be visiting again in the summer. Thank you Hilton for the wonderful staff you have and for the incredible stay.

Had a great stay at Hilton Atlanta. The room was nice, spacious, and clean. Plenty of USB outlets and the wireless phone charger is a no I've touch. I had a room with 2 double beds. I'm not sure why any hotel has rooms nowadays with 2 double beds. At least make them both queen size beds. This room even has plenty of space. It's time to upgrade Hilton. However they were comfortable. Bath towels could be replaced...they were a bit rough. A few of the elevators had lights out on the outside and inside which took a minute to figure out. Overall I'd stay here again in without hesitation.

Beautiful Hotel, But Deceptive Advertising Ruined Our Family Getaway We were drawn to this hotel by the promise of amenities—specifically the swimming pool and jacuzzi—which were the main reason my family of five (three children and two adults) drove over an hour to book a stay. The hotel itself is impressive and well-designed, but sadly, what we found did not match the advertising at all. The moment we checked in, we discovered there was no pool or jacuzzi. With three small children excited for a break from the stress of everyday life, our plans fell apart immediately. We had no choice but to check out within five minutes. Watching my children’s faces fall with disappointment was heartbreaking, and our family left feeling frustrated and powerless. To make matters worse, no refund was offered, even though the room was never used and the door remained unopened. We were still charged a deposit and $40 for parking. Checkout was chaotic—my key card did not work at the parking gate, leaving me stranded for 20 minutes with a crying baby and two irritable toddlers. After much back-and-forth, they reluctantly charged only $20 for parking. By then, we were exhausted and emotionally drained, but had little choice but to pay. $190 for a stay we never got to enjoy feels unjust. Some may ask why we didn’t just stay, but with three young children and freezing weather, it would have been miserable. Guests pay for what is promised, not what a hotel hopes they’ll tolerate. This hotel is beautiful, but the deceptive advertising, lack of transparency, and poor customer care turned what should have been a joyful family getaway into a deeply disappointing experience.

I rarely leave reviews, but I wanted to share my experience and give special thanks to Mike Redlin from the security team. I initially had an issue with my room—I saw a cockroach (possibly because I had turned up the AC and the room became very warm). I reported this to the front desk, who directed me to the security team. After briefly documenting the issue, they promptly switched me to another room. The new room was much better, and I had no issues for the rest of my stay. A few days after I checked out, Mike from the security team reached out to follow up on my experience. I told him everything was great after the room change. However, several days later, I noticed that my hotel bill had overcharged me by about $300 per night after the room switch (likely because I was moved to a larger room with a higher rate). I contacted Mike again, and he helped communicate with the front desk, who told me the charge would be refunded in a few business days. After a month passed with no refund, I reached out to Mike once more. This time, he made sure the refund process was fully completed and personally followed up with me until the refund went through. It was a long process, but thanks to Mike’s persistence and help, everything was resolved. Really appreciate his professionalism and support!

Very much enjoying our stay. Everything was clean and well maintained. Staff was beyond helpful and courteous. We all felt safe as security was visible and watching high traffic areas. My only complaint would be the long wait on the elevators. However, that was beyond anyone's control as there were several events taking place and it was just busy. I would recommend staying again if in the area.

This place is definitely extraordinary. It was not easy to navigate to the parking garage with all the traffic on new year eve. (all downtow) with my very first time coming, but it came apparent when I found the entrance under that leads you under the building. Stepping into the lobby was breathtaking. There was so much thought and attention to detail in its entirety. Nothing was left out when being designed. Checking in was easy, fast and the clerk was very pleasant. The in-house amenities are worth the pennies but not the $3 niagra water lol. My room was perfect. I live nearby and will come again in the near future.

The hotel itself was very nice and located in a super quiet area—which, if you know downtown Atlanta, is pretty rare. Every staff member we interacted with was kind, knowledgeable, and provided great service. The room was clean, though the bathroom was extremely small. We stayed for two nights, and the only real downside was that my fiancé and I had to shower in freezing cold water both nights. And when I say cold, I mean absolutely freezing ?. Thankfully, it didn’t ruin the overall experience—we just definitely didn’t look forward to shower time. We stayed on the 25th floor and had an amazing view of the city, which was a highlight of our stay.

I had the most awesome day ever into this wonderful beautiful hotel at the Hilton. They came in with great personalities and made me feel well. Welcome. The room was awesome. The service was excellent and I enjoyed my time there. I will always come back again. Shaun . the security was awesome