We've been using this hotel as our go-to for various events over the years. At our last stay, the room they put us in did have some problems that reported to the front desk. Tee, the manager on duty, was PHENOMENAL; she was super understanding of our issues and was able to get us in a new upgraded room for no extra charge, not to mention knew a lot when it came to the hotel's history (that I'd never known!!). This will continue to be our first choice of hotel for all our Atlanta events as their customer service remains incredible. Thank you again!

This hotel is wonderful! I arrived about 30 minutes before check-in, thinking I'd have to wait, but my room was already prepared, so I was able to go right up. The room was very clean and comfortable. The location is great because you're in the heart of downtown. The staff is friendly and you can tell they're genuinely good people who enjoy their jobs. Overall, my stay was wonderful and I'd be happy to come back any time and I encourage others to stay here as well. Oh and the price is excellent, considering how high quality the service is.

Tee, the guest service manager, and Casey were incredibly friendly and went above and beyond to provide outstanding customer service. They truly made me feel welcomed from the moment I arrived. The breakfast attendants were just as wonderful—they were kind, uplifting, and even gave me words of encouragement that really meant a lot. The breakfast itself was absolutely delicious, and everything was fresh and well-prepared. I was also gifted a two-night stay, which made the experience even more special. The bed was super comfortable, and I was able to relax and enjoy every moment. Because of the exceptional service and warm atmosphere, I would definitely come back again. Highly recommend this hotel!

Stayed at Hampton Inn & Suites Atlanta-Downtown. The location is very good and convenient for visiting many attractions in downtown Atlanta. However, room cleaning was not done every day, which could definitely be improved. Toiletries should also be replaced daily for better guest comfort. The breakfast was decent, but adding more vegetarian options would be helpful for many travelers. Overall a comfortable stay with scope for some improvements.

Best room layout ever! Entering the room we had a sofa, desk, and television. Continuing on there was a sink, refrigerator, and coffee station. Across from that was the bathroom. Then a door that closed off the sleeping area with its own television. What a beautiful concept! Best set up ever. I also thoroughly enjoyed the fact that they clean room rooms every other day. Therefore, I didn’t feel like I was being pushed out of my room for the maid to come through.

This was by far one of the best check in processes I’ve had- T was so honest and transparent about all the pricing and made sure to make me feel safe and welcomed. I really appreciate how T explained the neighborhood to help me understand the value and I really appreciated their security. The parking lot is well lit up and directly next to the hotel. This place should be 5 stars just from Ts front desk check in service. She pointed out where the breakfast was and the 24/7 free tea and coffee. ?? Beat that!

The customer service was great and the staff was amazing. However, I will never stay at this hotel again. This hotel normally costs around $100 per night, but I was charged over $500 for one night. On top of that, there was no dedicated parking for hotel guests. They share a very small parking lot with the public, which makes no sense considering guests need parking. There was barely enough space for their own customers. I was forced to park across the street in a garage that cost $65 per day. The garage itself was horrible there was no security, and there were signs everywhere saying “park at your own risk.” That did not make me feel safe at all. I have never been told to “go find parking” at a hotel where I paid almost $600 for a single night. That was extremely disappointing and unacceptable. To make matters worse, the room wasn’t clean, and a friend of mine found mold in their room. Overall, I am very unhappy with my stay. The lack of parking and the unsafe parking situation were the worst parts of the experience. Very disappointed. I will not be staying here again.

If I could give this hotel a negative rating I would! My fiancé and I stayed at this hotel for 2 days and wanted to extend an extra day. They kept harassing us and calling, asking us when we were coming down to extend even though we told them several times that we would be down in just a minute. As soon as we came down it was a very hostile interaction and we could feel the negative energy being directed towards us. They were making it seem like we were not going to pay because we only had cash. They insisted we go to cvs immediately and come right back like we were going to run away or something. When we came back we felt like the interaction was just so off we honestly decided to just check out. The manager then refuses to give us our card for our room and makes this dread head lady come up with us on the elevator and open our door. We’re 15 minutes into packing and cleaning up when we heard a knock on the door telling us we need to hurry up. Then 5 minutes later 5-7 people storm in our room and start yelling us for moving too slow. Then claimed that we were dirty and disgusting. Even though the room was fairly clean. I offered to give them tips and she said no at first but then but then took the money and even had the audacity to ask for more. We got scammed out of 400 dollars FOR TIPS! Then it took a turn for the worst when the dreadhead lady started throwing our stuff out the room and yelling at me. They started getting really aggressive towards me to. And the house keeper tried to assault me , a 80 pound girl. She charged at me while I was in the elevator and her manager held her back. They even made fun of me for crying. We are looking into filing a complaint and filing a grievance. These people are ratchet and unprofessional . we are traumatized

One of the more unique Hampton properties we’ve stayed in on our travels domestically. The building is historic, built in the 1920s for some other use. Our suite had modern comforts and was spacious. Bed was comfortable and our 5th floor room was quiet. Breakfast and front desk staff were friendly.

I saw another recently posted comment about Courtney and wanted to share my experience with this attendant as well. Very curious to see if others have had a similar experience. I had a 3 night booking at this hotel around Christmas 2025 (a few weeks ago) with my wife and toddler. Courtney was at the front desk for check-in. I understand that hotels/service staff can be pretty slammed during this time, but her behavior towards me was beyond rude. The experience really soured our stay. I really don't want to make this a racial issue, but she seemed quite friendly/courteous with the other guests (I'm Asian American, for the record). Happy to expound on my experience. Luckily we split our Atlanta vacation up into two separate hotels. After our stay at Hampton Inn, we had a 3 night stay at the Westin, just across the street. The Westin was much better in every way, and only a tiny bit more expensive.