Came here for a quick getaway trip. Didn't know that we were supposed to get a breakfast card as we check in the night before. The lady at the breakfast area was so helpful and said you were supposed to get a welcome package when you check in. Told her no body gave me or my husband anything. The place we stayed was very clean. Beside the next door couple was aguring at midnight and you can literally hear everything. Not sure if they were drunk but their TV was on the entire morning. So I barely got any sleep. But its expected especially booking hotels downtown.

Right across from the aquarium! Within walking distance of most anything. Rooms were clean and service was top notch. The bartender Friday night was the best. She has the best disposition and so sweet. The server that made my kids their coffees the next morning was amazing as well. Stay here if you wanna have a great experience.

unfortunately would probably not recommend or stay at again. other than the fact staff was friendly and everything location wise was walkable/accessible. we were unaware of the $60 overnight/daily valet parking fee so that threw us off. going into the room i believe it was either really rushed or lightly 'freshened' after a previous guests departure. there were large handprints on the door, mysterious orange stains lol on the curtains and grease stains on the headboard. that made me pull the sheets back and we had pink stains on the linens, and blood stains on the 'mattress protector' which i'll use lightly. as well as on the actual mattress. the staff was friendly so there was no problem asking housekeeping for new linens, i just changed them myself so no extra hassle. the wall going into the bathroom was exposed and my one year old was picking up pieces of crumbled wall off the floor, as well as the wall corner protector (?) peeling off in the bathroom doorway. not sure if its the actual water or the shower walls but as soon as the water cuts on the bathroom does fill with a sweaty construction worker feet smell. there were lots of crumbs under the pullout, a soda cup lid, a spoon, and mints. the pullouts pillows also had black stains across the front and back. there was also a hardened orange gummy near the bed side that i'm glad i spotted before my one year old did. maybe we had bad luck and it was just our room or it was an 'off day' but definitely threw us off especially the blood. the homeless population is also pretty prominent around the hotel and my husband had a rough/loud experience with an older gentleman who later that night posted up outside the hotel on a bench which kinda deterred my husband from wanting to walk down the strip to grab dinner. definitely not an area to walk around after sun sets! breakfast was complimentary and enjoyable, and again staff were nice but definitely ruined the hyatt experience for the family and i.

We were surprised with a 60 a night valet park even though all sites say they offer as an extra service. I actually hate valet parking, I like to access my ride whenever and not waiting on someone else. Also their websites are charging 11.00 for breakfast, found out on site its free. The people inside the facility that work there are very customer service friendly. Their websites display microwaves in room and thats false theres a single microwave downstairs in the lobby. Bring your own pillow they have little square pillows that just went flat fast.

Pros: The staff were incredible. On top of everything, knowledgeable, friendly, helpful, kind. The location is perfect for the aquarium and there are lots of great food options nearby as well. Walkable to a lot of attractions and food. Parking, although expensive, is easy and your car is secure in a deck. The hotel lobby, bar and eating area are clean. The breakfast was excellent. The hotel food from the bar was good and is available for order until 9pm. The view on the upper floors is great. Cons: We were on the 10th floor and the hallway smelled pretty bad. The trash in our room had not been emptied from the last guest. When we plugged in our phones it blew the fuse for the entire room except the TV plug. The staff flipped the breaker for the room and that fixed the issue, but the spark and power outage was scary for my kids. As others have said, the parking fee is crazy for the area and you have no other choice. There is absolutely no water pressure at all. This is by far the worst I've ever seen. A mere trickle from the shower head no matter the setting. It was absolutely awful. Last, the couch was pretty stained up. We didn't use the sleeper sofa, but I would be scared to see what the mattress looked like. The sheets did not fit the bed so the mattress is exposed and the sheets bunched up. Overall, I would probably stay here again, but not for more than one day or two. Also, I've seen the rates spike to $350/night here. I would be livid if I paid that rate for a smelly hallway and a somewhat dirty room where the power goes out and there is essentially no shower. Then they hit you with a $60/night parking fee.

Staff was great, they only have valet parking for $60. Rooms were clean, bed was great. Breakfast was decent. Can't speak on the bar/restaurant in the hotel cause we ate elsewhere. Overall it was good! Also booking.com had better deal for me than calling the Hyatt and reserving through them. ?

Visited recently for a work trip Sytara has exceptional customer service and leadership skills. She makes guests feel right at home from the moment they arrive until the time they check out. She made my experience at the hotel excellent.

Hotel was very clean and comfortable. Rooms were spacious. Location is great. I am writing this specifically to call out the great service. Kaiden, in particular, was awesome. I had to leave early due to difficult circumstances beyond my control. He was kind and worked with a sales manager to find a solution for me, just giving me a phone call when the matter was settled. During a tough personal time, his kindness went a long way. Will definitely return next time I'm in Atlanta and it made me even more loyal to IHG. Thanks, Kaiden!

Overall, a solid stay. The hotel was clean and well-maintained, and the staff were truly amazing—especially the two ladies working in the evening who were consistently friendly, helpful, and welcoming. Their service made a real difference. There are a few drawbacks worth noting. There’s only one microwave available, and it’s in the lobby—not ideal if you’re staying multiple nights. The only water filling station is in the gym, which isn’t very convenient. We were told bottled water in the lobby was $3, but ended up being charged $4 plus tax. As for the paid breakfast, it was nothing special—comparable to the free breakfast offered at many other well-known hotels. No pastries included, though some were available for purchase near the bar. It seems the hotel is trying to generate extra revenue through food, drinks, and small conveniences, but at this price point, those items should really be complimentary or more reasonably priced.

What an amazing experience. Close to everything! We walked the entire time here to all the amazing, diverse food and entertainment. Nothing was more than 12 minutes. Staff was friendly and expedient. Secure location and the rooms were perfect. Thank you Atlanta! I can't wait to come back!