Sytara was wonderful! We arrived at 10pm and she was so cheerful and helpful. She was proud of the hotel and the city. Sytara was even here the next day (today) and had the same energy and professionalism as last night. Wonderful experience. Great location across the street from the Georgia Aquarium.

I'm a fan of Hyatt Place. Yes, it needs a bit of love and maintenance, but overall it's a great place for families. I read the reviews, but so far the staff have been great. Yes, parking is $60 overnight, and yes, the valet takes your key, etc. But parking in this area is a luxury! Anyhow, this location has a great view of the city and is across the street from the Georgia Aquarium and the World of Coca-Cola. Breakfast was okay; the lines were long, but we got some food. There was fruit, yogurt, French toast, omelets, sausage, bagels, breads, granola, orange juice and apple juice, teas, and coffee, so enough for anyone. Our room is spacious and comfortable. Luke and Dawit have been outstanding, and the kitchen staff and other receptionists have been great. The hotel is busy, but everything is clean, considering the number of kids and families around. Overall, I recommend this location for a family visiting the city.

Rooms are spacious but we had to do some extra cleaning because they missed a few spots. No big deal really. Staff is very friendly and helpful and the location is amazing since you can cross the street and go to the Georgia Aquarium or World of Coke. Breakfast is good with many options and they dont always have the same things so it keeps it interesting. Pool is clean and a great depth if you have kids and stuff. The downside to my whole trip was that they advertised that they had a restaurant on site called The Place but it was not open during my whole visit, and the hotel snack area is very limited. For context we got there on Monday and left Thursday. Either way I would stay here again if given the opportunity.

The experience I had here was one of the best hotel experiences I have ever had! The staff is so friendly and so helpful, from the valet to the receptionist! The rooms were very clean! I also felt very safe, there were many security measures in place! I will be back for every trip to Atlanta!?

I wouldn't recommend this hotel. The room was clean enough. I wish it had a microwave and smart TVs though. THE PARKING IS NOT FREE! If you want to use hotel parking it's $60 a night which is pretty absurd to me. If you want to get into your car while it's parked you have to go down to the valet, bring your ticket then have them escort you to your own car with your key in their hands. It's downtown Atlanta though so space is a commodity. I paid for the reservation online but when I got there I was also charged a $150 incidental fee. Maybe this is normal but it felt like a hidden cost. The location is great, youre 3 minutes away from the aquarium and 8 minutes from the children's museum. The complimentary breakfast is also nice. Overall the walk-ability is nice and so is the breakfast but I wouldn't come back here. Id look for a Hilton2Suits instead

Avoid this hotel if possible. I paid around $300 for one night, and the experience was disappointing from the moment I arrived. The first impression was the valet staff rudely informing us that overnight parking costs $60. That is an outrageous amount just to park your car at a hotel. When I got to the room, there were no complimentary water bottles. I went downstairs to ask for water, and the receptionist tried to charge me $4 for a basic bottle of water — something that even budget hotels usually provide for free. The next morning, we went for the complimentary breakfast that was included in the rate. The options were extremely limited. The sausages were burnt, the breakfast area looked dirty, and the eggs tasted bad enough that I asked for ketchup just to make them edible — but there wasn’t even any ketchup available. The only positive thing about this hotel is the convenient location. Other than that, for the price you pay, I strongly recommend staying somewhere else. I will definitely never come back.

We stayed here as part of a package deal with the Georgia Aquarium and I absolutely recommend it to anyone looking to do the same. The room was reasonably priced and we could see the aquarium from our window. The whole place was clean and well maintained. Valet is $60 for the day, but worth it. Staff was very helpful. We were able to get a late checkout for $25, which meant we didnt have to worry about bags and such while we went to the aquarium for day two. Your room key is required to take the elevator to your room, which is a nice security feature. The area was very walkable, with lots of restaurant options. Definitely check this place out if you are looking to visit the aquarium!

Came here for a quick getaway trip. Didn't know that we were supposed to get a breakfast card as we check in the night before. The lady at the breakfast area was so helpful and said you were supposed to get a welcome package when you check in. Told her no body gave me or my husband anything. The place we stayed was very clean. Beside the next door couple was aguring at midnight and you can literally hear everything. Not sure if they were drunk but their TV was on the entire morning. So I barely got any sleep. But its expected especially booking hotels downtown.

Right across from the aquarium! Within walking distance of most anything. Rooms were clean and service was top notch. The bartender Friday night was the best. She has the best disposition and so sweet. The server that made my kids their coffees the next morning was amazing as well. Stay here if you wanna have a great experience.

unfortunately would probably not recommend or stay at again. other than the fact staff was friendly and everything location wise was walkable/accessible. we were unaware of the $60 overnight/daily valet parking fee so that threw us off. going into the room i believe it was either really rushed or lightly 'freshened' after a previous guests departure. there were large handprints on the door, mysterious orange stains lol on the curtains and grease stains on the headboard. that made me pull the sheets back and we had pink stains on the linens, and blood stains on the 'mattress protector' which i'll use lightly. as well as on the actual mattress. the staff was friendly so there was no problem asking housekeeping for new linens, i just changed them myself so no extra hassle. the wall going into the bathroom was exposed and my one year old was picking up pieces of crumbled wall off the floor, as well as the wall corner protector (?) peeling off in the bathroom doorway. not sure if its the actual water or the shower walls but as soon as the water cuts on the bathroom does fill with a sweaty construction worker feet smell. there were lots of crumbs under the pullout, a soda cup lid, a spoon, and mints. the pullouts pillows also had black stains across the front and back. there was also a hardened orange gummy near the bed side that i'm glad i spotted before my one year old did. maybe we had bad luck and it was just our room or it was an 'off day' but definitely threw us off especially the blood. the homeless population is also pretty prominent around the hotel and my husband had a rough/loud experience with an older gentleman who later that night posted up outside the hotel on a bench which kinda deterred my husband from wanting to walk down the strip to grab dinner. definitely not an area to walk around after sun sets! breakfast was complimentary and enjoyable, and again staff were nice but definitely ruined the hyatt experience for the family and i.