I genuinely don't know where to begin with this hotel. It takes a special level of dysfunction for the check-in, room, AC, refrigerator, shower, valet, elevators AND bell service to all have problems during the same stay, but somehow they managed it. We arrived with three people and were specifically told we couldn't check in yet because we needed to wait for a suite with a pullout sofa. We were understanding and waited for HOURS, all the way until 4 PM, because we were explicitly told we were waiting for the appropriate suite. At 4 PM, after spending hours waiting specifically for a suite with a pullout, we finally got our room. There was no pullout. So what exactly did we spend hours waiting for? When we addressed this, we were then told that we supposedly hadn't originally told them there were three people. That's a fascinating explanation considering YOUR STAFF had already told us that the reason we needed to wait until 4 PM was to get a room with a pullout. Whether the original reservation said three people doesn't magically make that conversation disappear. After waiting hours for the wrong room, it would have been nice to at least relax in it. Unfortunately, the room was hot as hell and the AC couldn't adequately cool it. Want to keep something cold? Good luck with that too. The refrigerator didn't properly keep things cold. Want to take a shower? Apparently that's also asking a lot. The shower didn't work properly, and the bathtub faucet continued filling the tub while the shower was running. Then there's the condition of the "suite" itself. There was cracked drywall, and the room looked so different from the pictures used to advertise it that I honestly wondered if we had been given an entirely different room category. The photos create an expectation that the actual suite simply did not live up to. Surely valet would at least be straightforward? Nope. Valet put the wrong phone number on my vehicle, meaning I wasn't receiving the texts I was supposed to receive. Then came checkout, where this hotel apparently decided our experience wasn't complete yet. The elevators stopped working. We contacted the hotel about getting a bell cart and were told one was ready to come down. Then we were told that, actually, all of the bell carts were in use. At some point it stopped being a question of what was going to go wrong and became a question of what, if anything, was actually going to work correctly. To recap: we waited hours for a suite with a pullout that didn't have a pullout, were given an excuse that contradicted what their own staff had told us, had inadequate AC in a miserably hot room, a refrigerator that wouldn't properly stay cold, a malfunctioning shower, cracked drywall, a suite that didn't resemble the advertised photos, valet information entered incorrectly, broken elevators at checkout, and contradictory information about bell service. That is an absurd number of failures for one hotel stay. One or two issues can happen anywhere. This wasn't one or two issues. This was failure after failure involving multiple departments and basic hotel amenities. And that's really what makes this review one star: it wasn't simply a disappointing room. The entire experience, from check-in through checkout, was frustrating. We were patient when the hotel told us we needed to wait hours for the correct suite. In return, we didn't even receive the thing we were supposedly waiting for. If you're considering paying extra for one of these suites based on the photos and amenities advertised online, I would seriously reconsider. Based on our experience, what you're promised, what you're shown, what you're told, and what you actually receive can apparently be four very different things. Absolutely would not stay here again. It's a glorified Motel 6.

This hotel is horrible! The microwave made noises in room 1004. The pipes in the wall when you turn on the hot water makes noises. They moved us to room 804 only to get there and they not to be a bedside drawer, no pull out sofa, and no luggage rack holder. The rooms are super small. The lady at breakfast servicing the guest acts like she doesn't want to be at work. The guy at the checkin counter was dress so unprofessional. I thought he was a homeless person off the street. They switched us to room 501 and the door lock got suck everytime. The bathroom ceiling is piling paint is off and clipping. We had to push the door with your whole body just to get into the room. Also, they allegedly is supposed to clean your room after 3 days, but this is not true because they never came to clean my room on day 3 or 4. I will never stay here again. They need to renovated or close this location. This is an embarrassment to Marriott Hotels. This is by far the worst Marriott I have ever stay at. Never again!

We have stayed at multiple Marriott properties across the United States, and unfortunately this was the worst experience we’ve had so far. We arrived around 1:00 AM after our flight was delayed by three hours. When we got to our room, we discovered it did not have the pull-out sofa that was included in the one-bedroom suite we had booked and paid for. When we asked about it at the front desk, we were told—rather dismissively—that the room type we reserved was not available and that we would have to stay in a different suite for the night. The next evening, we had to move again to the room we originally paid for, which was very inconvenient. As a Marriott Gold member, I never felt welcome during this stay. There was no recognition of my loyalty status, and the overall service made us feel more like an inconvenience than valued guests. There were also several maintenance and service issues during our stay. The microwave in our room did not work, the bench in the gym had a broken seat, and there was never water available in the lobby. On the morning of our departure, there wasn’t even any coffee available. Overall, the lack of room availability, poor communication, maintenance issues, limited guest amenities, and the lack of recognition as a Gold member made this a very disappointing stay. We expect much better from Marriott.

Checked in late and got Willam the supervisor as the attendant. OUTSTANDING customer service! As a young lady visiting Atlanta, I felt so safe and well cared for by William! The rooms are spacious and very clean, and I’ll definitely be staying here again! Once again shoutout to William for making this stay so easy and comfortable!

This was my first trip to Atlanta for a convention, and overall I had a positive experience staying here. The exterior of the building is beautiful and has a classic East Coast city hotel feel. The interior lobby, however, feels somewhat dated and could benefit from renovations or modernization. The highlight of the stay was definitely the staff. We arrived late at night after a delayed flight, and Bashiri at the front desk was incredibly welcoming, helpful, and professional. His attitude immediately made the experience better and helped us settle in comfortably after a long travel day. The rooms are spacious and fit the Residence Inn style well, with everything needed for a comfortable extended stay. The complimentary breakfast was also very good and exceeded expectations for a hotel breakfast. There were good options each day, including biscuits and sausage gravy during one morning of our stay. The only downside was a noticeable musty odor in the room, especially when the air conditioning was running. Guests who are sensitive to smells may notice this more than others. Overall, this is a strong value option with excellent staff, large rooms, and a good breakfast. I would stay here again.

As a hotel reviewer I look at everything and I do mean everything from attitudes to placement of items Even people in front of the location or throughout the lobby. The breakfast area your front desk so when I walked into this place it has like a homey vibe. The staff are casual yet firm, so also me being an astrologist and a numerologist. This place is an eight so it's always going to be older people working here. It's not too many young people so you have the mima at the front desk checking people in with the memaw vibe and night night. You have a tall, older gentleman that's most likely the night auditor. So you have a different vibe in the daytime and a different vibe of the night time? What I would say is the place is very clean and it's very safe because you have a key card again. You have a key card to gain access into the place so the back door is key card. I'm not sure if the front door is key card but security they don't play with you getting into the elevator key card and it's not just a tap. You have to know how to do it so it's a for next to that one too. Breakfast area is different than any of the other locations they have throughout the cities and States. I've been to the one in New York City in the '50s. That one is a little larger than this one and it's fast paced. This one is more like a library. It was very quiet I've seen at about we could say 8:30 about two or three people now that's the other one. You have a long line like it's a delicatessen or you have to wait in line like it's studio 51 back in the days this place you walk in, get your breakfast and get out cuz nobody sitting in that area except for two or three people. The rooms are very very clean. The beds are comfortable. Only thing this place lacks is communication. Well that's with any place. Communication is key so the person reading this. This is how the atmosphere is at this Marriott location Ps I really hate that when you have to check in again. If you want to stay another day, they have to take a second incidental deposit even though they checked you in the day before they check you in and they check you out and then check you in again that becomes tedious. If you have a certain budget which they don't care about, they just want to make sure their room is incidentally secured for that next following day. That's the con to these hotels. Each and every hotel has a pro and con yet they can waive that fee if they trust you. Other than that you're going to get charged so look out for that

I stayed at the Residence Inn Atlanta Downtown for a 7-day work trip, and honestly, it was one issue after another. The first night, my room’s air conditioner didn’t work. After multiple calls, I was moved to a second room—only to find the toilet wouldn’t flush properly. The next day, I had to move again to a third room. While slightly better, the AC still had issues. At that point, I gave up on switching and just tried to manage. Then came the biggest problem: noise. The room across from me had a dog that barked and whined every single morning between 4:30–6:00 AM. I’m a light sleeper, and that’s right in the middle of critical sleep time. I reported it multiple times over multiple days—nothing was resolved. It felt like no one was actually addressing the issue. Housekeeping was also inconsistent. I was told rooms would be refreshed every 2–3 days, but that didn’t happen. I had to repeatedly call just to get basic items like towels. Valet service was another major frustration. Even when requesting the car 10–15 minutes in advance as instructed, wait times were consistently 30–45 minutes. Staff often seemed unavailable or disorganized. To be fair, the front desk staff were polite and seemed to be trying—but the building itself feels outdated, and operations are clearly not running well. At over $200 per night, I expected a comfortable, reliable stay. Instead, I didn’t have a single night of good sleep or a single day without issues. I won’t be staying here again.

My husband and I stayed here for 3 nights with our dogs while he was in town for a conference. The rooms and amenities were great and the staff was exceptional and friendly! Specifically Rufus and Max on the valet team. They were always so friendly. Helpful, and efficient. From grabbing our car quickly, to helping us load the dogs/bags in and out , to suggesting restaurants nearby. Very impressed and we will be back! ??

Me and my fiance stayed at this hotel on February 14th for Valentine's Day. We had a great night and the hotel was perfect. We overslept the next morning and was greeted by the manager Ms.Freydi. She said get your butt out of here now. No No lol. Just joking. She had every right to charge us a fee for checking out late. I explained to her the night that me and my fiance had and we just overslept on accident. She was very professional an very courteous not to penalize us for oversleeping. Thank you very much for your courtesy and we will definitely be back for another stay. This place is highly recommended....

We’ve been traveling for competitive cheerleading for several years and this has been the best hotel experience yet. All of the staff was amazing, from valet to front desk. Louis at the front desk was especially accommodating and helpful. It’s a beautiful history building but well upgraded and modernized.