Keith the valet is helpful, kind and the staff as a whole are very accommodating. I'll definitely be staying here over the Westin. There's plenty within walking distance amd Atlantic station is only 3 miles away

UPDATE: They called me and apologized for most of the review below - which we do really appreciate. Most of the employees here are top notch - it only takes one to change someone thoughts on their trip. I hold firm though that the pictures and info on website are not exact to what you see when here. This is not the hotel you see in the pictures! For the price one would think the amenities would be better. No restaurant. Dated rooms. Our shower leaked so bad that the floor was dangerously slippery. One of the valet drivers smelled so bad of pot I hated to even give the keys to my brand new car to him! Our room was so small that the one side of the bed was 6 inches from the wall. We rented the room for multiple days as my husband had surgery at Emory. The room was not ideal for him.

The room I stayed in was well-maintained, and clean, though not very spacious. Shower and bathroom are nice and modern. The staff were very pleasant friendly and always made eye contact and gave a smile when I walked by. Shout out to Walter at the front desk, who is especially pleasant and welcoming. Would stay again

TLDR: Okay if it is the cheapest around, but took 15 minutes for the very low shower pressure to reach warm heat. Quite loud if any movement inside or outside the hotel exists. The staff are exceptional and I feel bad they have to service such a mid quality hotel. The rooms smell older and it just feels like a worn Marriott from 15 years ago. Does not match the hype of even newer Fairfields.

A group of us stayed at the Ellis Hotel while attending a trade show in Atlanta, and overall, it was a good experience with a few frustrations. The location is definitely a strong point. It was close enough for us to walk to the convention every day, which made things very convenient. There are also plenty of great restaurants within walking distance, and attractions like the Georgia Aquarium are nearby, which is a nice bonus if you have some downtime. The room itself was clean and comfortable, with a nice overall feel—no complaints there. Where things fell short was with the service. On one occasion, housekeeping took my used towels but didn’t replace them. When I called the front desk to request fresh towels, I was asked to come down and pick them up myself. As a Titanium Elite member, that’s not the level of service I’m accustomed to. Additionally, the front desk staff seemed more focused on personal conversations than on guest service, which was disappointing. On a more positive note, the Starbucks in the hotel was excellent—the baristas were friendly, fun, and genuinely made a lasting impression. Overall, I wouldn’t say this was a bad place to stay. It’s a solid hotel in a great location, but the service didn’t quite meet expectations, especially compared to what I’m used to.

It’s the only place I’ll ever stay in Atlanta. Everything about it is great. Location. Staff. Rooms. I’ve never had a more quiet room and I know someone was next to me cause I saw them in the morning, one of the best hotel sleeps I’ve ever had. The ritz is across the street, but I don’t know why anyone would stay there when the Ellis is there.

The reviews I’ve read seem so misleading but maybe I caught them on a bad weekend! When I arrived. The Key Card system was down so anytime I had to get to my room and I had to be escorted up to my room and let in. Valet parking is 55$ per day but failed to inform guest they stop valet at 12am. Had to go out but could not retrieve my car. Even after failure to get it valeted, the front desk contacted valet management to just retrieve the key and the valet manager did not know the password to the valet box which is troublesome to me. Room was decent. Small and out dated but clean! Just not what you’d expect from a 4 star hotel in downtown Atlanta. The AC hotel down the street was a lot better.

Troy, McKayla, and Kristen made my stay at the Ellis Hotel exceptional. Their professionalism, kindness, and attention to detail truly stood out. They went above and beyond to ensure everything was perfect, and their hospitality made the experience unforgettable. Additionally the valet service attendant Raheem went above and beyond as well, not just regarding exceptional service, but for my safety as well. These individuals should be recognized by their integrity and work ethic.

Love everything about the Ellis! It’s a small unassuming boutique hotel through Marriott. Its history goes back 110 years and has the distinction of being the first high rise in downtown Atlanta. The rooms, while smaller, are well appointed with luxe finishes, quiet and had a beautiful downtown view. The true gem however is the staff! Everyone we encountered went above and beyond to make our stay lovely. The valet, James, retrieved our car several times and each time picked up our previous conversation and treated us like family. Treat yourself to a bit of history and luxury and stay with “friends” at the Ellis!

Everyone that works here is extremely kind and helpful. They are quick to action when you need help with something, and go above and beyond to find what you need. One member in particular I would like to shoutout is Jamie in the cafe, she made my breakfast drinks with love every morning. Her high energy and charm was a pleasure to be around every morning on my trip. Overall great place to stay.