Excellent experience with this valet company. Preston was the one who helped us out and he did a fantastic job. He greeted us right away, was polite, professional, and made the whole process quick and easy. You can tell he takes pride in what he does and treats people with respect. Great customer service from start to finish. Preston definitely made a great impression.

We stayed here for the first time in Buckhead because my mom had a WPF conference in September 2025. This boutique hotel was great because its location was central to restaurants and shopping. The boutique hotel gives an upscale boutique atmosphere. You feel as though you are being taken care of but it also gives a chill vibe because of the restaurant views of downtown. The decor and motif of the rooms pay homage to the southwestern culture but with a modern twist. I loved the colors and furniture and accents in the room, the lobby, the restaurants and other areas. The rooms were always well cleaned and stocked with all the toiletries and necessities when we arrived as well as throughout our stay. Even though the hotel had an event and is located near shops and restaurants, there was no issues with noise or service, there were no complaints. NOW, LETS ADDRESS THE AMAZING AND WONDERFUL STAFF that made my stay even better to the point that I would come back specifically to this hotel because of their STAFF. Jazalyn, Chantai, Mahari, Brandon and Lakuan WERE AMAZING! Each of them provided excellent customer service with a smile, always willing to help and answer all my questions, very attentive and friendly! They gave us wonderful and delicious restaurant recommendations that were 5 stars! Make sure to keep them apart of your staff! Also, cannot leave this review without mentioning Troy and his valet team, they were so accommodating, attentive and polite! They also provided excellent service with a smile and taking us to places within 1 mile as a part of their complimentary shuttle service. If you stay there, make sure to look out for the awesome front desk staff, food manager, and valet team! YOU WONT BE DISAPPOINTED, TRUST ME!!!!!

This is a hotel where I stayed for a business trip. I had the opportunity to stay there for the second time. The location is excellent. The breakfast, which is prepared as a set menu according to your preferences and tailored specifically for the company, is a very nice touch. It's about 25-30 minutes from the airport, although you might encounter some traffic on the way. However, it's right across from Lenox for shopping. You can explore the area by bicycle. The staff is very attentive and friendly compared to other hotels in the US. I can say it's my favorite hotel in America.

Overall, it wasn't the worst experience I ever had. The location is trash and I was hoping for a better experience overall. You will have to pay for parking that is around $40 Per day. You have to cross the street to the hotel and this road can be busy. You will also have to pay a travel fee around $25 per day. I been to other upscale hotel around the area. I was just disappointed from the lack of luxury experience from this hotel.

The location is everything!! The hotel is nice. We booked here to enjoy my birthday, 12/18, on the rooftop to only find out it was booked for a private event. My husband and I tried again the next night and the outdoor part of the rooftop was booked. A little disappointing not being able to enjoy one of the main things that attracted me to the hotel. Overall, the service was good and I'll book here again without the expectation of taking advantage of the rooftop bar.

The service was a solid 5/5, and the manager was incredibly friendly. I would definitely stay here again if I come back to Atlanta. They offer a free shuttle to and from anywhere within 1.5 miles. There was one time when the driver got stuck in traffic and couldn’t pick us up, but the staff sincerely apologized, and overall the experience was great.

? #HotelReview | Hyatt Centric Midtown Atlanta ? If you’re heading to Atlanta and want a place that blends comfort, style, and an unbeatable view… this is it! ? From the moment we walked in, this hotel felt fresh, modern, and thoughtfully designed. The room was spacious, spotless, and calming — light wood floors, soft lighting, and a contemporary layout that made it feel more like a chic apartment than a typical hotel room. The bathroom was beautifully done with a bright LED mirror and a gorgeous tile shower. Everything felt clean, new, and intentionally curated. But the real highlight? ? The rooftop views. Absolutely breathtaking. Panoramic scenes of the Atlanta skyline, glowing buildings, and the energy of the city below — all from a cozy, relaxing rooftop space. It truly made the stay memorable. We had plenty of room to unpack and unwind, great closet space, comfortable seating, and a bed that practically guaranteed a great night’s sleep after a long travel day. Staff were friendly and welcoming, and the overall vibe of the hotel was uplifting, safe, and peaceful. If you love stylish spaces, city views, and a relaxing atmosphere after a busy day, I highly recommend the Hyatt Centric Atlanta. We’ll definitely be back! ?? #HyattCentric #AtlantaHotels #TravelReview #CityViews #TravelInspired #LauriesLoves

The hotel staff was incredibly kind, the rooms were modern and clean. It’s in a great location next to the mall. The one downside is coffee ??. It isn’t brewed until 7AM. If you’re a late riser, it’s a non-issue

Staying here for our first Anniversary, the expectations were exceeded quickly. Booking through the Hotel Collection through Amex, they upgraded our room, gave us early check in, and a late checkout. The room was spacious with a king size bed, perfect for our 3 dogs. And the view from the 11th floor was nice. The mall was right next door and it was fun walking around. The staff was the factor in making our stay very pleasant. They were friendly and their service was excellent, doing things I have never received, like taking my bags out of the car and actually bringing it up to my room. This was the perfect hotel to stay at for our First Anniversary, and if I’m ever in Atlanta again, I will be coming back here! A great hotel

My stay at the Hyatt Centric Buckhead was a disastrous experience that forced an early check-out. Despite pre-booking a month in advance, I was informed at check-in that the rate was being unexpectedly raised, and the manager who promised a follow-up call to resolve the issue never bothered to contact me. This failure to honor the booked rate and the lack of communication from management led to my early departure. To make matters worse, after informing multiple staff and managers that a critical business package was arriving and authorizing a family member to pick it up, the manager on duty refused the package upon delivery. The hotel's incompetence and total disregard for guest needs and communication caused a significant and entirely avoidable business inconvenience. I strongly advise against staying here.