The elevator broke Saturday afternoon and was not fixed by our checkout on Monday forcing us to drag our luggage down 4 sets of stairs. The key cards that you need to get into the lobby are incredibly temperamental and frequently stop working locking you out of the hotel. The AC in our room was broken and it sounded like a spaceship taking off the sound would get intensely loud at random intervals. There was also a problem with the fan in the bathroom so it didn’t properly ventilate causing our room to be permanently wet and you could see the mold growing on the ceiling of the shower. Overall not the best experience and I would not recommend staying here.

Great location for GA Tech graduation...but room was worn out. Mattresses were literally falling apart. The sheets would not stay on the beds. The towels were so thread bare that one actually ripped when drying off. The TV had lines all over the screen. Very sad for close to $300/night. Major renovations are needed. We were in room 702.

front desk staff is incredibly rude. we were met with ugly annoyed facial expressions and attitude when trying to check in or when asking for help with room issues. specifically the night time staff. the tv was damaged and the lights and phone stopped worked and when asked, the front desk did not handle it. the breakfast is really small with minimal options. we didnt even eat it because it was gross

Perfect spot for a business stay. The rooms are spacious, clean, and well?equipped, big bathroom, plenty of workspace, and a convenient mini?kitchen (just note there’s no stove). It has everything you need to feel comfortable and productive. Breakfast offers solid options like waffles, bagels, and other quick bites, and the 24?hour coffee was surprisingly delicious. Five stars for comfort, convenience, and a stay that makes business travel much easier.

Update: Look at the response from the team, it shows their character. Using all caps like an immature teenager. Atlanta PD has been contacted, and they are investigating. So far, three significant pieces of evidence support our concerns, including traced IP addresses. We have also hired a private investigator and will be pursuing this in court. All of this could have been avoided if the GM had put the guest first. I made the mistake of booking a wedding room block at Home2 Suites Midtown, and I regret it. The stay itself was average, but the real problems began after checkout. Two of my wedding guests, who do not know each other and had never met prior to the event, had fraudulent charges appear on their credit cards shortly after staying here. Both had made small purchases from the hotel’s snack center, and we strongly believe that’s where their card information may have been compromised. Based on what we’ve pieced together, we suspect an employee working the front desk may not have followed proper credit card handling procedures, and may have recorded guest card information improperly. The snack purchase is the only common factor for both guests. The fact that this happened to two unrelated people, under the same circumstances, is too much to ignore. One guest reported the issue to the General Manager, the Sales Manager, and even the District Manager. No one took it seriously. No one reviewed security footage, no one followed up, and there was no apology, refund, or accountability. Hilton Corporate offered 10,000 Hilton points — as if that would make up for the stress, inconvenience, or breach of trust.Just look at how they respond to other one-star reviews. There seems to be a consistent pattern of dismissing guest concerns instead of addressing problems. The lack of accountability is unbelievable. Our second affected guest didn’t even bother with hotel management, they went straight to the Atlanta Police Department. A police report has been filed so the situation can be investigated properly. I work in corporate hospitality and previously recommended this location for conventions. That will never happen again. I will actively advise our clients to avoid this property altogether. If you’re a bride, event planner, or organizing a group stay, please learn from my experience. The location might be convenient, but it’s not worth risking your guests’ security or peace of mind.

I made the mistake of booking a wedding room block at the Home2 Suites Midtown and I wish I hadn’t. The stay itself was average, but the real problem started after checkout. Two of my wedding guests ( who were unrelated and never met prior to this event) had fraudulent charges appear on their credit cards shortly after staying here. Both of them had made small purchases from the hotel’s snack center, and we strongly believe that’s where their card information was compromised. Based on what we’ve pieced together, it likely happened because an employee working the front desk didn’t follow proper credit card procedures and we believe wrote down our guest credit card information in his personal laptop. It’s the only thing both guests had in common. The fact that two different people experienced the same thing after purchasing a snack is more than a coincidence. One of the guest reported this to the GM, the sales manager, and even the district manager, and not one of them took it seriously. No one reviewed security footage, no one followed up, and there was no offer of a refund, apology, or any kind of accountability. When we contacted Hilton corporate, they offered us 10,000 Hilton points — as if that would make up for the violation and stress this caused our guest or that any of them would ever trust a Hilton property again. Just look at how they reply to other one-star reviews. There’s clearly a pattern of dismissing guest concerns instead of fixing the issues. The lack of accountability here is unreal. Our second guest affected decided wasent even worth trying to involve the hotel management and went straight to the police department. Reports have been filed with the Atlanta Police Department because this is theft and it needs to be investigated properly. I work in corporate hospitality and used to recommend this location for conventions, but that will never happen again. I’ll be making sure our corporate clients avoid this property entirely. If you’re a bride or event planner looking at this hotel, please learn from my mistake. The location might be convenient, but it’s not worth risking your guests’ safety or peace of mind.

Honestly a great hotel if you’re looking for something that covers all the essentials. There aren’t a lot of amenities here, but it’s excellent for quickly heading in and out, especially with its central location next to the MARTA station. Bedding is very comfortable and the room was a lot more spacious than I expected. I was on the second floor but sound proofing seemed pretty good. There’s a lot of traffic and stuff outside the hotel but it wasn’t unbearable. Only downside I can think of is that the parking is a little tight. I would only use it sparingly because it’s tough to navigate in and out. But with this hotel being so walkable from downtown spots it hardly felt like a big issue. Another thing to consider, there is a Hampton Inn nearby that has a rooftop bar / restaurant and valet parking for similar if not lower pricing. So I feel from a value proposition standpoint the Hampton Inn is better, but this location is still good especially if you need a kitchen area.

I specifically requested a quiet room, but the front desk initially placed me in a room facing the main street. After I asked for a change, they moved me to the opposite end of the hotel — which unfortunately faced the HVAC tower of a neighboring building. Both rooms were very noisy, either from street traffic or the HVAC system. When I asked the question and tried to gather the information to understand from the front desk that how many nights I could cancel without fees, the front desk staff unexpectedly canceled my all three nights' booking without my consent, claiming that other guests were waiting for the room. This was so rude and shocking. After I complained, the same staff created a new booking in the hotel system at a lower rate of $612.29 plus a $100 refundable deposit.This rate was $65 lower than my original booking, which had been canceled by the front desk staff.I took this as a goodwill gesture from the hotel to address the complaint. The staff asked the Security walked me with a few rooms, but they all located in either end of the hotel (one end is facing the main street and the other end is facing the Hvac tower. Both ends are noisy. The front desk insisted that there were no other rooms available between the hallway). It was late at 7pm , I chose one. However, that room’s telephone line and alarm clock did not work. The hotel engineer said the line couldn’t be fixed. I completed the online survey requesting a follow-up, but received no any further response. Upon checkout, despite the fact that the booking cancellation was made by their front desk staff without my consent and no one had followed up on the service request for the phone and alarm problems,, the General Manager, David Ragland, said they would not honor that new booking rate created by their front desk staff or offer any compensation, but would merely match the original Booking.com rate that they themselves had canceled. Overall, the service and attitude from both the front desk and management were rude and disappointing. Running the business without integrity or credibility is unacceptable and shameful.

We stayed there for three nights, and we thought it was wonderful. All the staff we encountered were super friendly- the front desk, the housekeeping, and the breakfast servers. They all made us feel welcomed. Like everyone has mentioned, the parking is a little tricky. It’s located underneath the hotel, and it’s super tight, but we drove a sedan, and had no issue. I don’t know how Trucks or SUVs were able to fit in there but there did! I felt safe, leaving my car here since it was out of sight for people on the street. The gym is small, but they have a full rack of dumbbells and a variety of cardio machines, so you’re able to have a good workout. When we were there, they had free chocolate chip cookies by the front desk, which was very nice. Also, the proximity to everything was wonderful. I was able to walk to a lot of nearby, restaurants, parks, and shops. We were in town for an event in downtown and navigating back and forth went well. I would stay here again for sure :)

The hotel is older, so some things in our room need to be renovated or repaired, but overall it was a nice room. Very spacious and comfortable. Great location if you want to be close to things in downtown Atlanta. Breakfast is good. The staff were all pleasant and accommodating. Some of the street noise was loud, but once we fell asleep, it didn't disturb us