Response to owner: I love your fake “we care” response. It took multiple days, corporate and a GM from another Hampton hotel to get a response from Sabrina smith that they would finally refund the double charge. You know what wasn’t in the email…..not even an apology. Anyone seeing this response, save your time with hotel help and go to another location or different hotel franchise. Edit: I paid in advanced for this stay, and now I’ve noticed they DOUBLE CHARGED me for it. Guest help with Hilton corporate office have tried to help but this hotel won’t even answer the phone for them and they will not respond to corporate or my emails. What a complete joke of a hotel and owner. They should have the name and franchise stripped from the building. The employees at the front desk were friendly, but after that it was a joke. The room is very run down, everything is stained or damaged. Soap was empty, tissue box in bathroom was empty. Asked for 2 towels at front and they were not sure if they had any and it took a while for her to find them. How does a hotel not have enough towels to take a freaking shower….. breakfast area was constantly out of a bunch of items and not cleaned with counters covered in juice. Our hotel room door had to be pushed/pulled with force to even get closed. and the “100” deposit charge actually showed up as a double charge for the entire stay. This was a cheap shitty hotel charging good prices pretending to be a Hampton/hilton.

This review would have never happened until I encountered Katrina at the front desk on a late Saturday evening. On Valentine’s Day, the hotel was oversold and she handled guests with patience, kindness, professionalism and generosity. I wanted to make sure she was acknowledged being extraordinary and providing outstanding service despite challenging circumstances.

Idk where to start! It’s my mom’s 70th and she flew in from Fl, this property won our hearts! Especially the super star at the desk Michael! This young man went above and beyond to make us feel not only welcome but he didn’t hesitate to accommodate with positive good vibes and helped with any questions or concerns. Although I don’t recall any concerns ? this location earned a for life guest! Great job with your staff from management (Dante was super as well). Hampton in buckhead is 10/10!! Not to mention Publix in the same plaza HELLO????

This Hampton Inn property fell short of expectations compared to others I've had the pleasure of staying at. The facility appears to be in need of renovation, showing signs of wear. Although the staff was friendly, the room's bedding, while comfortable, was somewhat outdated and exhibited minor stains and tears. However, my primary concern was the presence of mold in the bathroom, with visible spots on the ceiling and significant mold growth on the bathroom vent, which raises serious health concerns and suggests a lapse in housekeeping standards.

They do not care about guests experience. Stayed for 5 nights and asked them toclean our rooms at least one during the stay of 5 nights - they didn't get it cleaned even once after repeated requests even though as per their policy is supposed to be cleaned every other day. Staff lies to your face every single time. Overall dirty bedding and from. another issue is there's construction right in front. Do not recommend.

Older hotel, coffee stains in carpets, several machines like the ice machine broken, and our room didn’t seem to be fully cleaned - crunchy carpets and someone’s bathing suit and some trash left on the floor. But staff is pleasant, night was quiet, bed was very comfy, and the parking garage under the hotel was very convenient.

Front desk Staff is top tier - most of my experience was with Diamon and Katrina - both went above and beyond for me and all guests, house keeping staff is on top of the business of maintaining a sanitary hotel. Friendly. Beautiful smiles. Consummate Professionals. Restaurants and MARTA: easily accessible- a plus! Thank you especially for those that extended extra care and hospitality. I see you. I appreciate you.

I have stayed here mutltiple times over the years but this stay will be my last. exposed wiring in room, stains on walls, sheets, loud air vent right outside room. Basic cleaning was done very poorly. One towel was given for a 2 night stay. No hot water first night barely warm warter second night, messaged front desk in app never got a response. Had to go to the desk to reset my card key mutliple times. The digital key in the app didn't work once.The breakfast buffet was basically empty at 9AM.

This hotel has seen better days. While staff was accommodating, the hotel is in serious need of renovation. Walls/doors chipped and dented, carpets badly stained and worn, ice machine was broken on our floor. We stayed 3 days and NEVER HAD ANY MAID SERVICE the whole time, even after contacting the front desk about it.

Decent hotel in the center of Buckhead. Hotel only has a pool and fitness center, not laundry or business centers. Breakfast is decent. Staff is nice for the most part except the woman at the front desk in the evening, I believe her name is Katrina. We asked for sheets and towels and we were treated rudely and questioned as to why we needed towels and and sheets and then we were asked to bring our old ones down to the front desk. I've never heard such ridiculousness in my life! We are currently Gold Honors members and have been Diamond Honors members in the past. We don't steal towels and sheets and we have never been questioned or treated so rudely for wanting to do our own housekeeping. Aside from that, we had a good experience. Get there early though as the good parking spots get taken up and the lot fills up fast.