We are here for two nights. The staffs were very helpful. We got one bedroom suite. The room was spacious. The parking was valet only and it was kind of expensive. The valet attendants were super friendly. They send the text to you. You can request the car before you go downstairs. The second day the front desk staff provided me suggestions to visit Stone Mountain. The breakfast was very good and staffs were very attentive. The location was very good. I will stay here again.

We came here for a multigenerational family trip and ended up having an unexpected medical emergency. We couldn't have been more pleased with the helpful, supportive staff in this stressful time. Jernae and Rain in Valet services went above and beyond to help arrange our car as we were coming and going back and forth to the hospital. At the front desk, Blake, Andrey and Gina helped us with the ambulance and offering recommendations throughout the process. They all offered prayers and checked in again with us later. We couldn't have felt more supported by the staff during this scary time. We never thought we'd be in this situation but are grateful to such caring human beings in an unfamiliar city. Our 2 bedroom suite on the 6th floor was spacious and had fantastic views of the surrounding trees and neighborhood. There were enough cooking supplies to make a simple meal. Breakfast was standard for Residence Inns, the staff were helpful and supportive during our time there, too, especially Miss Kim. She made us feel welcome every morning like family. For dinners, we loved walking down to Colony Square for meals al fresco.

TL;DR: This is a great hotel with a friendly staff and an excellent location. From the moment I walked through the doors, I was impressed by the lounge layout, décor, and the warm welcome from the staff. Ms. Melissa checked me in, and she was both efficient and incredibly personable. That same level of hospitality carried throughout my entire stay. When I got to my room, I was pleasantly surprised by the open layout, fully stocked kitchen, large refrigerator, and how fresh, clean, and newly remodeled everything felt. The bedroom, vanity area, and bathroom were all thoughtfully designed and very clean. If I had to mention any minor drawbacks, the bathroom door felt a little cramped when closing, and the shower head was probably a 6/10. Aside from that, I genuinely loved this hotel and its staff. I’ll definitely stay here again when I’m back in town.

I was staying here due to family member having surgery at Piedmont Atlanta a mile down the road. It was very convenient! The best part was Melissa at the front desk. Once I told her about the surgery, she was thoughtful and offered a kind word everytime she saw me or my family. It was refreshing to have such a kind person helping us, but also trying to accommodate our early and late check out needs.

The valet parking attendant Rain was amazing. She is extremely professional and courteous. The hotel was great but the really need luggage carts. They had about 10 broken carts and guest were scrambling to bring there things in.

I never write reviews, but this stood out. I’ve been coming to this hotel for years, and during my stay last week I noticed staff meetings being held in the middle of the lobby. The energy felt tense and oddly performative… serious faces, rigid posture…it’s giving dictatorship, followed by an immediate switch to big smiles and a chorus of “good morning” when I walked through. The politeness is appreciated, but experiencing an internal meeting as a guest felt awkward and unnecessary. A lobby should feel calm and welcoming, not like a front-row seat to management operations. This hotel has done better in the past, and I hope it returns to that standard.

Outstanding Service from Rein at Residence Inn Midtown Rein at the Residence Inn by Marriott Atlanta Midtown/Peachtree at 17th provided truly exceptional service during a long-term resident move-in. She went above and beyond to make what could have been a stressful process smooth and manageable. She was especially accommodating and understanding when the resident was unable to use texting, even though the valet system relies on it. Rein listened carefully, communicated clearly, and made thoughtful adjustments without hesitation. She also kindly helped unload items and get everything onto the cart so we could get belongings upstairs easily. Her patience, professionalism, and genuine care truly stood out. Rein’s outstanding service made a real difference, and we are very grateful for her help.

Booked a room with a tub but given one without. Took awhile but switched rooms just to find out the tub stopper didn't work so couldn't use tub which was pointless. 40 degrees outside and the rooms AC was locked on 65 cool making the room freezing cold reading 63! Maintance came out out as we left for dinner thinking room would be good when got back. Come to find out the AC was now locked on 85 heat turning room into sauna. Ofcourse couldnt open the windows to cool it down so turned it off. Maintenance never came back out as front desk said they didn't send anyone else up as it was late and didnt want to disturb us. We ended up turning the AC turned off and dealing with the hot room that turned cold. One night! Paid $180 for one absolutely miserable night being ignored by staff. Worst hotel visit ever! If it was an option I would give a negative star review but would never recommend this place to anyone!

Kim, Daniella, and Mariah are absolutely wonderful in the morning! If I could start my day with these three women every single day, I would. They all went above and beyond in everything they did, and it felt like second nature to them. Their energy, professionalism, and kindness truly made my mornings brighter. The breakfast food was good… and free, and I love free stuff, so that made it even better! The front desk staff was also extremely friendly, even though I don’t remember anyone’s name. However, I do think they need uniforms at the front desk. Some staff looked a little out of place, almost like they just threw on a sweater or jacket and came to work. For the front-line team, I expected a more polished and coordinated appearance. Kudos to everyone who made my stay enjoyable, especially the morning crew.

I stayed at the hotel last week, and the only truly pleasing part of my visit was the breakfast experience. The breakfast staff is extremely friendly, and the person who stood out the most was Mariah. I really appreciate her warm and welcoming spirit. She made me feel important, not just like another guest, but like I was at home with a motherly presence cooking breakfast and making sure my stay was good. Mariah is an excellent example of great customer service in the hospitality industry. It seems like she always shows up with a smile, and that quality makes a world of difference.