Had a wonderful experience at this hotel. Great location, comfortable rooms, and the service was OUTSTANDING! Special shoutout to Stacey, Valera and Kia for making me feel right at home. Amazing southern hospitality!

I am very satisfied with the service provided by the front office staff named David during my stay in Atlanta. David truly delivered exceptional service — he was very friendly, professional, and always ready to help whenever needed. From the moment I checked in until the end of my trip, David made my experience much more comfortable and enjoyable. He was extremely helpful in providing information, recommendations, and making sure all of my needs were taken care of. His warm and attentive attitude made me feel genuinely valued as a guest. Thanks to David’s assistance and outstanding hospitality, my trip to Atlanta became a very memorable and enjoyable experience. It is rare to find front office staff with such excellent service. Thank you, David, for your hard work and kindness. Highly recommended!

I had an excellent experience thanks to Valera at the front desk. From the moment I arrived, she greeted me with a warm smile and a genuinely welcoming attitude. She was incredibly polite, professional, and attentive to every detail, making the check-in process smooth and stress-free. Valera went above and beyond to ensure I had everything I needed for a comfortable stay. Her positive energy and willingness to help truly stood out, and she handled every question with patience and care. It’s clear she takes pride in her work and values great customer service. Employees like Valera make a big difference, and she’s a huge asset to the hotel. I highly recommend this place, and I hope anyone staying here gets the chance to be assisted by her!

The hotel was amazing. Very soft beds, pillows could be better but that's not a problem. The room was very clean and I fell in love with the shower. Access with a key card to the floors was very nice. All the staff I interacted with was incredible and went above and beyond to help with any requests we had. David at the front desk was awesome! So was the lady during the morning shift, I couldn't catch her name, otherwise I would be giving her a shout-out by name on here. Even the employees at the door were very nice and helpful. I really loved my stay here and would definitely recommend for others to try out the hotel. I will definitely be coming back again. I liked it so much that I ended up getting the wooden key card as a souvenir from the front desk lol.

Stayed here for SCADday. Perfect location- very walkable to the SCAD campus, great resturants and Atlantic Station, all with just a few blocks. The room was very clean, staff was very friendly and so helpful-from the valet guys to the front desk staff. The only very minor issue was tge weird "master lightswitch". Feast or famine with lighting in the room, apparently. Hint- there is a plug-in nightlight in the bathroom that you can move at night. Joanne in the resturant was absolutely a peach! Service with a smile every time we came in. It was our choice for food because of her. Absolutely recommend it. We will stay again when we move our daughter in this fall.

This is my second time staying at this hotel. It's just okay. I would expect better service from front desk staff at a Canopy. Additionally as a Diamond member, but ya know....everyone is a diamond member these days. The rooms are clean and the bathrooms are nice. The pillows are standard issue Hilton pillows and they suck. The next morning, after checking in the night before, if the hotel had foam pillows. The gentleman at the front desk said yes and he said he would have them put in the room. Ummmm, that didn't happen. Valet parking is the only option at the hotel and it's pricey, so just be prepared for that if you have a rental car. We never had an issue getting our vehicle quickly. This is probably be the last time to stay at this property.

We stayed at the Canopy by Hilton from Friday through Sunday, and from start to finish, the experience reminded us what genuine hospitality is supposed to feel like. From the moment we arrived, the staff set the tone. Even though their systems were unexpectedly down during our stay, the team handled the situation with professionalism, patience, and grace. There was no visible frustration, no passing stress onto guests—just calm, steady problem-solving and an unwavering focus on customer care. Three team members in particular stood out: Stacey, Jemila, and David. Despite the challenges they were facing behind the scenes, they delivered what can only be described as spectacular customer service. They remained composed throughout the entire process, communicated clearly, and made sure guests still felt valued and taken care of.

As Hilton Gold, I’ve stayed at many properties. This was probably my least favorite Canopy experience, and would choose a different accommodation for future Atlanta trips. Positives- 1. Amazing location: easy access to the Arts Center MARTA stop, and close proximity to the High Museum of Art & Colony Square (plenty of great dining!) 2. Room was similar to other Canopy properties in terms of look/aesthetic. Good size. Areas for Improvement - 1. We had the sleep/do not disturb sign outside of our door, and they came in and serviced the room anyways. That is a huge red flag. When you’re paying over $400 for an accommodation, a request for privacy should be honored. 2. Had to ask 2x for food/beverage credits to be applied. Attention to detail of staff could be improved. 3. Some of the staff we interacted with could benefit from further hospitality training. However, the woman who was working at Xhibit for breakfast service was very kind and top-notch.

Front desk representative lied to us about our room(corner suite) not having a refrigerator included claimed the fridge was a "cooler". Maintenance representative told us she was lying and it was just broken and we found that very odd. The very flat comforter also was substantially discolored and in no duvet cover which did not make me feel clean. Otherwise uneventful stay. Amex credit only applies to hotel food and beverage, staff was unable to apply it to the parking in which I've never had a problem with before. Valet was very quick and efficient despite that, very thankful for the valet staff. Also great locational value.

Easily the worst hotel I’ve ever stayed in. I am never booking with a Hilton again because of this place. My toilet wouldn’t refill water so I had to manually put water into the tank every time. Told the front desk and the old lady that was working up there (I think her name started with a J) told me to “Just deal with it and go back to your room”. Another employee called maintenance but he just talked to me and didn’t fix the problem. Definitely not worth the cost at all and I am recommending to everyone to not book with Hilton because of this.