I had a couple unexpected and frustrating things happen during the entire end to end experience of booking, staying, and checking out at the hotel. The conclusion I have come to as a result of these is that Four Seasons does not value the customer experience in regards to anything that costs money. The booking I made almost three to four weeks in advance. A week out from my reservation, my plans unexpectedly changed due to my wife’s father being in the hospital. I contacted them to cancel the reservation and found out it is not able to be cancelled because I was given a special rate. I simply booked on the website and wasn’t aware of anything around this not being cancel-able, so I asked for the reservation manager to contact me. They never bothered to contact me. So we figured out how to make it work because the last thing I was going to do was lose $1100 due to this. Ok, fine. We check in and find out that valet is $60 for guests which is complete highway robbery, let’s not kid ourselves. If I was parking to use the restaurant or spa alone, I can see $60 making some slight sense, but for guests who paid over $1000 for a single night, it’s just a big slap in the face. I happily gave the parking deck next door my business even though it was $40 for one night. The room was nice but in no way was it worth the cost we paid for a single night. There was this excruciating loud siren sound that would happen when each of our neighbors used their water and woke us up multiple times throughout the night. Worst sleep experience of my life at a hotel. I’ve slept better at a Motel 6. After checking out, I found they charged me $60 for valet even though I didn’t use it. I had to call and get it removed. This was extremely insulting. I asked why was this applied to my room when I didn’t use valet and I was told that there must have been a room mix up with another guest. This is unacceptable and should never happen, the hotel clearly has gaps in their process and ultimately it leaves guests like myself feeling like you are trying to take advantage of them. I still feel this way. I added on a service of a charcuterie board and prosecco for my wife since this was her bday, I did this at the time of booking before checkout. The charge appears on the room bill as “In room dining dinner” because apparently they can’t be bothered to actually provide accurate descriptions. This requires me to take time out of my day and call to clarify to make sure nothing else is done incorrectly. I found out that this was the charcuterie board and prosecco — fine because we wanted them, but the inconvenience of having to take time to figure this out is something you should not put on your guests and can be resolved by doing a better job on the itemization of the bill. The entire set of details I listed here tells me there is a major lack of professionalism and they are content with confusing the clients, overcharging them (until they notice), and they don’t care about the details of the room enough to provide a truly relaxing experience. We will not be returning and will be sharing our experience with all our local friends and family. This is completely unacceptable and if you are looking for a top tier hotel in Atlanta, this is NOT it.

Always great accommodations, food, and relaxing spa, but avoid the pool, particularly on the weekends! Apparently you can stay at the hotel and invite all of your kid’s friends to join you for a party at the pool. I have seen as many as 12 kids running, screaming and jumping in the hot tub, even while spa clients are trying to relax. I’ve been told that this happens regularly and that apparently the pool has become the new destination for children’s parties. The Four Seasons Atlanta is definitely a five star hotel, restaurant and spa and the perfect place to enjoy the best of Atlanta, just not at the pool.

This was my first time staying at a Four Seasons property. As a Marriott loyalty member, I typically stay at Ritz-Carlton hotels, so I had high expectations. Overall, the property and room met those expectations, and the service at the bar was excellent. However, there were two aspects of my stay that were disappointing: 1. In-room dining quality: The food did not meet the standard I would expect from a hotel of this caliber. While the fries were acceptable, the tomato soup tasted like canned tomato paste and lacked depth and flavor. 2. Service follow-through: On one evening, I ordered a meal via Uber Eats that arrived without cutlery. I contacted the hotel through the app to request cutlery and was told it would be sent to my room. After waiting 25 minutes with no delivery, I followed up and was again assured that someone would arrive shortly. An additional 40 minutes passed, and no one ever showed up. For a hotel brand that prides itself on exceptional service, failingi to fulfill such a simple request is unacceptable. While there were positive elements to my stay, these issues detracted from the overall experience

Theres just a few Simple things that I expected, to absolutely not have a problem with. The second night I was here, I had to wheel my own luggage upstairs because the bell person ......wasnt around? Idk....just weird. Then on my 3rd day if left my room around 1pm. The do not disturb sign had been on the door this entire time. I get back around 8pm and house keeping has been in my room?. This is a huge issue for me, im huge on MY SPACE, ESPECIALLY WHEN I specifically ask that no one enters my room. It was After one.....house keeping should've been completed for the day anyway. None of that matters now I feel uneasy and unsafe, because my word doesn't matter so im checking out early tomorrow. That just really freaked me out.

Incredibly uppity. Get that every time I go there. Staff, the valet and front desk people have this elitist mentality and one guy in particular was rude. At the bar and restaurants, they’re nice but the inconsistent service for a so-called 5 star hotel is ridiculous. Instead, I recommend Kimpton Shane Hotel. The staff there is friendly. Better vibe, chill. Don’t recommend.

From the moment we arrived at the Four Seasons Atlanta, we were treated like royalty. The level of hospitality and attention to detail was unmatched — every staff member we encountered greeted us by name and went out of their way to make our weekend unforgettable. Our room was spacious, elegant, and immaculately clean, with breathtaking city views and a bed that felt like sleeping on a cloud. The marble bathroom, plush robes, and luxurious amenities made it hard to leave the room! The hotel’s location in Midtown was perfect — close to Piedmont Park, amazing restaurants, and the High Museum of Art — but honestly, we didn’t need to go far. The on-site restaurant, Bar Margot, served some of the best cocktails and food we’ve had in Atlanta. Brunch the next morning was a highlight — everything was fresh, flavorful, and beautifully presented. We also took advantage of the spa and pool area, which provided a peaceful oasis in the heart of the city. The massage was phenomenal, and the relaxation lounge made us feel completely recharged. Every part of our stay was seamless, from check-in to valet service. The Four Seasons Atlanta truly knows how to deliver a five-star experience — warm, polished, and effortlessly luxurious. We can’t wait to come back for another weekend escape! Would you like me to make it sound more romantic, business-travel oriented, or family-focused? I can tailor the tone.

I had the best 4 night stay here! I’m typically underwhelmed by hotels in the US, but the staff, service, and amenities here made my stay so special. No complaints the entire stay- which was especially great to come back to after a long work day! They would even ziptie my charging cables during turndown service which was such a nice small touch. The bed was the most comfortable I’ve slept on, the hotel bar and in-room dining were great!

Stayed at the Atlanta Four Seasons with some friends. The hotel is very clean, well appointed, and service is top notch. We forgot a hair straightener and the hotel had one we could use, we forgot some clothes in the room and they shipped them to us! We will definitely stay here again the next time we're in Atlanta!

“Google Local Guide Level 6 guy checking in here…” ? If there’s one thing I know, it’s hotels and food—and the Four Seasons Atlanta absolutely nailed it. My wife and I celebrated a birthday here on September 13, and let’s just say the morning came with an WNBA-level surprise: we bumped into Caitlin Clark of the Indiana Fever in the elevator but what surprised me most was she didn’t even ask my wife for an autograph ! ??? Whatever…from start to finish, service was flawless, the spa was the perfect reset, and every restaurant we tried was outstanding. The location is sweet, the energy is classy but relaxed, and you can tell the team genuinely cares about making your stay memorable. If you want a hotel that’s five stars in both polish and personality, this is it. Four Seasons Atlanta—you’ve officially raised the bar.

I’m not sure what I expected from The Four Seasons, but it wasn’t this. Nothing about this stay matches the reputation of the brand. From offering an upgrade to a room with a soaking tub (which there was not, only a shower), the the “veranda” with broken pavers and two worn out chairs, to the mini bar missing half of the advertised options, this was just meh. The lighting in the bathroom is abysmal, and the “amenities” are off brand and in giant pump bottles. The in room chrome cast is broken. Even the 16.00 almonds I opened are melted together and inedible. Would not recommend. Such a disappointing visit.