When I booked this hotel, I was a little nervous because I had not seen the name before, but because of the reviews I gave it a shot. I was more concerned when I learned that I needed to go to the 2nd floor to check-in, but I must say, this hotel is a hidden gem, that’s not so hidden. From the moment I stepped off the elevator, the sweet aroma, and modern decor was welcoming, but what made this stay review worthy is the STAFF. First, I’d like to start with Starr G….SHE IS GOLDEN. She had such a sweet, patient, and kind spirit. The guests in front of me were international travelers, and one had a lot of questions so there was a slight wait, but I didn’t mind. She explained everything to them so thoroughly that it clarified things for me as well. Starr was also very helpful in giving us options for dinner, and it was a 10/10. :) Her SMILE and top tier customer service is admirable. The next morning, we made it down for breakfast just in time for Chef Juan to make our pancakes. He, too, was kind and courteous. Lastly, Kyke D., AKA “KYLE WITH THE SMILE” solidified my reason to write this review. Even though we were still eating right before it was time break down the line, Kyle asked if we had any dishes we’d like for him to get out of our way, and later proceeded to tell us that we could leave the others and he would get them. We didn’t feel rushed at all. His smile and laughter is is what stood out the most. It’s always great to have a hot shower and clean, comfy room, but when the STAFF loves what they do, it shows. They’ve definitely made me feel as though I’d always want to come back there when I visit Atlanta. KEEP SMILING!

We had such a great stay! The best part of our stay was breakfast! Kyle Duarte made it an experience! What a ray of sunshine! Whatever he is being paid, it’s not enough! Claudio in the restaurant downstairs was amazing as well! The both of them made our stay so much better! Thank you!

Our group had a great stay at Element. The process to make our group reservation was super easy, and we wanted to give a special thank you to Ryan at the front desk! He was extremely kind and helpful throughout our stay. The rooms were very nice, and the breakfast had a good selection. Overall amazing experience!

My boyfriend and I stayed here for the weekend, and we had such a great experience! From the moment we arrived, Jercy at the front desk made us feel so welcome. She was incredibly kind, patient, and helpful—she answered all of our questions and even gave us great insight and suggestions on fun activities to do while visiting Atlanta. Her positive attitude really set the tone for our stay. The hotel itself was very nice and extremely clean. Every staff member we interacted with was super friendly and helpful. One of the highlights was the breakfast area—they actually have a chef, which was really cool! The breakfast was healthy, fresh, and served hot, which we really appreciated. Our room was clean, comfortable, and well-maintained. The hotel also offers free Wi-Fi, a nice parking garage, and a TV, which made our stay even more convenient and enjoyable. Overall, this was a wonderful stay, and Jercy truly stood out with her excellent customer service. We would definitely stay here again and highly recommend this hotel to anyone visiting ATL!

Kyle “with a Smile” in the dining room is phenomenal!! Courteous, friendly, hard working, accommodating. The staff at check in were great! The woman at the desk in the morning seemed annoyed that I asked her a question, less than friendly. The room was very clean (except the coffee pot needed to be de-scaled, rm 1209, would not make coffee in that pot). Breakfast was good, egg white frittata was delicious, coffee very tasty, yogurt and toppings yummy. Great spot for seeing a show at the Fox and nearby restaurants. Will be back!

Overall horrible stay… First thing first I was never offered if I wanted my points or a welcome amenity. I was never thanked nor greeted for my platinum elite status. The check-in agent was not friendly nor seem very happy to be at work , I felt like I was bothering him. At checking I was not giving no information on the hotel nor breakfast hours, just my keys that’s it… I was charge numerous times for room service that I never even had . I would say the only enjoyable thing was my checkout agent Jersey she was very friendly , well mannered and overall a great employee…. This was also a special weekend for me and this stay definitely put a damper on things .. Oh how can I forget Kyle was so friendly and welcoming.

Kyle was absolutely amazing, he is an inspirational person and provides great professional service. The room was nice, other than our toilet seat falling off and a squeaky bathroom door all was good. I would recommend a 2nd mirror in the room itself. Location is wonderful especially if going to the Fox Theatre.

I recently stayed at the Element with a group of colleagues, it was my first time there. The service was impeccable and people who work there are friendly, polite, and respectful. I want to give a special shout out to "Kyle with the Smile" who greeted us at breakfast every morning. There is no better way to start your day than with someone who greets you with joy and purpose every morning. He was definitely the star of our visit.

This hotel is actually attached to the Courtyard so initially it's a little confusing where to go for check in. We ended up parking and another guest walking from her car informed us to check in for the Element on the 2nd floor. Very helpful since our friends meeting us went to first floor mistakenly. Yes, I forgot to call them. I was ready to check in and shower. The check in process was fairly smooth and we were handed a welcome bag with a couple small bottles of water. Rooms were spacious and comfortable. The shower felt amazing. There's toiletries available in the bathroom which was nice so I put up my personal shower wash. We were truly next door to Fox theater for our event which was very nice. Breakfast in the morning was a nice spread. Kyle greeted us quite enthusiastically ? Juan did an excellent job on the French toast and fritattas. All staff were very pleasant. Check out was a tad interesting. I approached and said we were ready to check out and there was silence. I completely zoned out for a moment and the silence continued until I realized I needed to provide my name and room number. Couldn't she have asked?

My experience at the Element Hotel was fantastic. The hotel was beautifully designed, very clean, and the gym was great. I had a wonderful time and a very pleasant stay. But what truly stood out to me was the kindness and positivity of one particular staff member. A huge thank you to Kyle, who warmly welcomed everyone at breakfast every morning and, with his positive energy, gave me a wonderful start to each day. Employees like him are rare these days. Kyle is such a genuinely kind and joyful person and a tremendous asset to the hotel. Thank you, Kyle, and thank you, Element Hotel, for the amazing experience in Atlanta.