I’m speechless, it was the best summer vacation spot I visited in Georgia. The hospitality was out of this world, and the food was incredible, matching the high level of service; I really don't want to leave! Every detail was top-notch; it’s definitely in my top 3 vacations. There are plenty of activities at the lake—it’s the quintessential experience of total relaxation and fun. Best summer ever ! Thank you ?

My family used to frequent this place growing up. Back then it was impeccable. So for my mother’s birthday we decided to go back. The day before check in I called the front desk and asked if they could let me into my mothers room before her so I could decorate with surprise flowers and gifts. We booked connected rooms. I’m unsure if there was a miscommunication but they completely refused saying I wasn’t a guest and I couldn’t do that. I reminded her that yes I would be a guest along with my mother. When they understood I would also be a guest staying there they still refused and said the room would be available at check in time and no earlier but i could keep my flowers in their dining room refrigerator until mom checked in. Then her room was ready, but my room wasn’t ready until an hour later after check in time. I wasn’t able to decorate her room at all. My husband and father joined us for lunch the next day at Gabbys and we were seated at a table and then forgotten about for 15 minutes. We went to find a server who took our drink order and left and then we waited another 20 before having to go find the server again to notify them of forgetting our drinks. Almost 40 minutes waiting just to get our waters and sweet tea while outside in the heat and sun. Had to get up and find the server a third time to get our meal order. We were there almost two hours for some Caesar salads and fries. Also they took the original hinge doors off their bathrooms so it’s only a sliding barn door now with slats so no privacy there. When we went to the pool there were no chairs left in that area. Said that’s fine we went to sit in a more quiet area near the sunscreen hut. There was a large umbrella, table, and six large chairs there that looked great but when we got up close it was covered with a half inch of dirt and pinestraw that looked like the entire seating area wasn’t cleaned in months. I asked the attendant if we could sit there and they said sure and wandered off. I removed and cleaned all the cushions off myself. The experience left me devastated. This place used to be a second home to me growing up and was so magical back then. This year showed me it has not kept up with its Ritz name and was a disappointment. You should be given the ritz experience naturally. You shouldn’t have the beg for it.

Our stay at the Ritz-Carlton Lake Oconee was fantastic overall, and one person truly stood out: Perry from the transportation team. While we unfortunately had several frustrating experiences with the front desk concierge and felt that our requests were repeatedly turned down, Perry consistently stepped in and helped save the day. He went above and beyond multiple times throughout our trip, always with a positive attitude, professionalism, and a genuine desire to help guests have a great experience. Perry played a huge role in making our stay memorable, and the entire driver team deserves recognition for their outstanding service. They exemplified the level of hospitality you expect from a Ritz-Carlton property. A sincere thank you to Perry and the transportation staff for making our trip so enjoyable. If you need assistance getting around during your stay, Perry is the person to speak with. His exceptional service made all the difference for us.

If we had known dogs were allowed at this property, we would have never booked here. What should have been a peaceful, relaxing luxury getaway turned into an absolute nightmare. Prepare for barking during the night hours and the night audit team to be completely incompetent. There is also no security on site so you have no one to help you! Dogs should not share human spaces. If they could have them inside the pool they would. Stay away!!

The Ritz-Carlton Reynolds is excellent. The facilities are gorgeous and the staff is truly special. Thank you so much to spa team: Alissa is so kind + helped me find great gifts, and Sara and Bridget were great to talk to. Aris did a fantastic job on my pedicure, and Sandra's facial skills blew me away. Thank you so much to Cole and Georgia for going above and beyond during our time at Amore de Lago. I've left out some names, but seriously, every single member of their staff that I encountered did a tremendous job. Thank you so much!!! We will be back :)

The Ritz-Carlton @ Lake Oconee is the kind of place you go when you just want to get away from the hustle and bustle of city life. It feels like hidden luxury, quiet, peaceful, and tucked away, but still well known for the service and experience you expect from The Ritz-Carlton. The lake, the views, and the relaxed atmosphere make you slow down as soon as you arrive a real 10 out of 10! It’s upscale without feeling stiff, and it’s the perfect place to rest, reconnect, and enjoy a slower pace. A true Georgia gem.

Not the Ritz of times past...:((( Beautiful property, friendly staff. New hires at ADL restaurant not very knowledgeable about food nor how things should be. The egg cook didn't know what "over medium" was. No one said "My Pleasure". Even CFA says that! Definitely a training issue; no consistency. Club Lounge was overrun with unruly young kids; little parental supervision. They treated the Lounge like it was Chuckee Cheese. Ruined the whole expensive experience. They need to have a SEPARATE ADULT Club Lounge; seriously, not kidding. Have a Family Club Lounge downstairs since they are coming up from the lake & keep the adult one upstairs. That way you could actually keep the kids off the 5th floor altogether & keep it an Adult Floor. Dinner at ADL was a total nightmare & after 3 entree tries & a two hour stay, we left hungry & then Abbie, our server who was nice, had the nerve to actually charge us for the salad & 1 glass of wine. The whole thing should have been comped due to their screw ups. The Oconee Cove was a cool experience, though I think they could make it way cooler by having a "secret password" & one of those slide windows in order to get in. Also they should give you like a secret society coin upon leaving. Make it super cool looking, like the interior of the lounge & then folks could collect them on ever visit. Again, like a secret society type of thing. The furniture in our Club Level room was just o.k. Nothing elegant or Ritzy about it. The flowers inside everywhere are a beautiful touch & we did appreciate our chilled bottle of Prosecco to celebrate our anniversary; nice touch. Honestly, though, except for a few staff members (Tyesha, Mckenzie, Olga, Marc, Justin & Patti), the whole experience was pretty average. Just not worth the price we paid for sure.

We stayed at The Ritz-Carlton Reynolds, Lake Oconee for our engagement trip, and despite nearly two months of planning and communication with staff beforehand, the experience was a major disappointment. Multiple employees knew this was a surprise proposal weekend. We discussed proposal plans, concierge support, room setup expectations, and personalized touches in advance. My fiancée is also a Marriott Titanium Elite member, and we upgraded to club level expecting the elevated personalized service Ritz-Carlton advertised, including a dedicated concierge/butler experience. What a joke. The club lounge was essentially a glorified snack bar, and we never saw our assigned concierge after arrival. Most disappointing of all, we were charged for an in-suite engagement décor package that was never done. After the proposal, we returned to nothing more than strawberries and a generic note thanking my fiancée for staying there. No champagne, no romantic setup, no meaningful acknowledgment that we had just gotten engaged. Friends and family immediately asked what the room looked like when we returned after getting engaged because people naturally expect a Ritz-Carlton to do something memorable for an occasion like this. It was honestly embarrassing to tell them that essentially nothing had been done. Even our “romantic couples massage” was disappointing because we were separated instead of being placed together in a couples room. The food throughout the stay was mediocre and lackluster at best, with the exception of Linger Longer Steakhouse, which was excellent. The suite itself was also underwhelming for the price point. We dealt with an AC system that never properly cooled the room, mold and hair in the shower, bandaids stuck to the wall/smoke detector, and a shower so small we joked we’ve had larger showers at a Courtyard Marriott. There were some kind staff members on property, but overall this felt nothing like the Ritz-Carlton experience we expected for such an important milestone. Other Ritz properties have done significantly more for simple birthday celebrations than this property did for our engagement. Because of how underwhelming this experience was, we’ve decided not to move forward with hosting our wedding here. We would not recommend this property for proposals, weddings, anniversaries, or other major celebrations.

Well, 2nd stay at the Lake Oconee and I have to say it is been remarkable both visits. We dined at the Oconee Cove after having a lovely spread of yumminess in the room prior. Gede did not disappoint on his laughter, his respectfulness, and his taste to making the perfect cocktail for my wife and I for her birthday. The Blinis and caviar we're amazing, however I recommend removing most of the creme fraiche on the bottom. I would rather just have the caviar. The Champaign poached shrimp cocktail was delicious. The room service was just like you had dined in a restaurant and we did a lot of that this time. In October we stayed and dined at Linger Longer and had a wonderful meal. I still want to try the tri-way crab cakes they seem delicious an infectious. My wife actually left her airpods in the room. They found them and they are mailing them to our address. We had a wonderful experience both times in the spa without any issues and loving the mimosas. We could want for nothing. I highly recommend if you need a Trip Away... I highly recommend Liz for your massage she was amazing!

This was my #2 overall hotels that I've stayed in. #1 being Ritz-Carlton BalHarbour Miami. The people the service the kindness the accommodation. They went out there way to make sure I did not want for anything. And when the birds pooped all over my car they gave us bonvoy points to rectify the issue (valet parked). To be clear NO ill feelings!!!!. Outstanding place to be at. AND FREE fishing!!!!!!! Can't beat that with a whipping pole.