I had an amazing experience with Troy and Mohammed. They were able to curate amazing cocktail and give excellent customer service. The atmosphere was a vibe. The hotel was full of great people and food. Mohammed and Troy were very attentive and polite and were able to upscale not only on the cocktails but food as well. I will definitely be back soon. Thank you. Mohammed and Troy.

My family and I had a pleasant dining experience at the restaurant in The Westin Atlanta Airport. The atmosphere was calm and convenient, especially for a hotel restaurant near the airport. Service stood out the most—our waiter, Sufiyan, was attentive, professional, and friendly throughout the meal. He made sure everything came out promptly and checked in at the right moments without being intrusive. The food was good and met expectations for a hotel restaurant, and the overall experience was smooth and comfortable, especially for a quick meal before or after a flight. I would definitely return for the convenience and the solid service, especially thanks to Sufiyan’s great hospitality.

We had a lovely one night stay. It was perfect for our family and our dog. We had time before dinner and decided to grab drinks in the lobby and Troy was attentive and gave us great advice on what to drink/eat. He made me and my mother a delicious Hugo spritz! The only downside was the rooms were a little tight but the beds were comfortable. Highly recommend!

Outstanding experience from the staff to the rooms to the event space…impeccable service and attention to myself and my business partners! Food-phenomenal. The chopped salad, the salmon, filet were amazing! Top notch! The manager Thomas and our waiter Troy went over and beyond in creating an unreasonable hospitable experience for us during our stay! We will be back! Thank you, truly!

I had an extended stay at this Westin location recently. The beds are lovely, of course. It’s everything else that needs some TLC: 1. Be prepared to wait 30min-1hr at airport pickup. Shuttle only runs every 30 minutes and fills up very fast so prepare to show up early. 2. The hotel bar/restaurant is dismal. Overpriced for the quality and service is extremely slow. DoorDash is faster and more reliable. Hot tip: walk across the street to the Marriott for better food and drinks. Their staff will even bring you back on a golf cart when you’re finished. 3. The outlets in the room are really worn down and the TV remotes are nearly impossible to use at times. 4. The pool has been closed for months but you won’t see that anywhere on the website. 5. The coffee shop is decent! The staff are mostly very friendly but the hotel seems operationally challenged.

Absolutely outstanding service! We arrived at the restaurant for dinner after checking in (smoothe & seamless check in also). The restaurant was packed & short staffed, but their attentiveness & communication was above & beyond! They sat us & our waiter Stefiyan made us feel cared about & important even though he was clearly very busy! The manager, Thomas was absolutely spectacular as well! He took time to make sure everything was wonderful ?? two thumbs up for these two, this Hotel, restaurant & staff! We have found our new go to stay in Atlanta!!! And the New York cheesecake is a MUST TRY!! We weren't going to get desert, however we ended up with it... OMG ?mmmm Thank you indeed!! What a great experience ?

The room and service has been great, however, we specifically booked this hotel because of the pool to start off our vacation for our 4 year old before we fly out tomorrow. We arrived, got down to the pool and it was closed for “a refresh”. We understand that this is not controllable, however, it is listed absolutely nowhere on the website or in the booking information. Had this been communicated ahead of time, we could have booked a different hotel with a functioning pool. We have an extremely disappointed 4 year old who had been looking forward to coming to the hotel to swim all week. Really disappointed.

When I first arrived I checked in and went to my room. It was a king suite very nice room. I noticed something crawling on the curtains on the windows. Got closer and it was dead lady bugs all across the floor and some crawling in the window as well as flying around the room. Notified the front desk of the situation and he rectified the situation and gave me another room. Although it wasn’t a suite it was still a very nice room. It was my birthday so they left me a card and a cupcake in my room which was very nice and unexpected. Temperature in the hotel was warm. That night I took a shower and noticed red lipstick smeared on the walls. Not sure when construction was done at the facility but you could still see the pencil marks of the tile size on the wall in the shower. Which let me know they don’t wipe down the shower walls. Notified the front desk about the lipstick he advised he would get it taken care of. Came back from training that evening and sure enough it wasn’t taken care of. Location was good it was close to the airport. Before training I asked the shuttle driver if he went to the Delta campus he told me no. So I caught an uber sure enough they did go to the campus so I paid for an Uber for no reason.

The room was nice only a couple of small flaws which is why it wasn’t 5 stars. When I checked in they upgraded my room usually this would be awesome and super exciting. However this time I was thrown off we requested two queen beds because we have four people traveling but the upgrade gave us one king beds. Once again super grateful and the upgrade was really nice. The room was huge with two TVs and a sectional sofa in it. There was plenty of desk, alternate seating, mini fridge and coffee maker. The location is close to the airport. There is not much in the ways of traditional restaurants in the area but there are some great smaller places near that sell good food. The bar area was great for all of the people who were up for the night life. People dressed all the way up. The other fun thing was the show Love is Blind was filming their reunion while we were there. The staff were nice and they were efficient. All in all great experience. Paying for parking at $18 per day wasn’t fun but oh well.

The service at the hotel was top tier from the front desk attendance Devesh, to the manager Thomas and all the way to Mesut at the bar! Wow, thank you for giving my sister and I a pleasant stay and truly thoughtful. Also the young man who did valet, I cant remember his name at the moment but l Iightskin with beard and great personality was wonderful. Thank you Thank You!! Many hugs and love and see you next time!!