Absolutely the worst front desk customer service we have ever experienced!!!! I had a late flight so i booked a resort pass to use the pool for the day!! Big mistake! From the minute we pull into the parking lot the hotel entrance smelled like smoke. The front desk attendant checks us in with a complete attitude but we still proceeded with the process. The pool area itself was about 125 degrees in there felt like a oven i soon learned the AC has been broken for 3days. We tried to enjoy the pool for several mins but it was completely unusable. A worker dressed as a waiter came a said some words ( said she was cheif engineer but pools AC been broken 3days ? ) like we were swimming a long time however we checked in at 12 and was completely over it by 12:15. Ive been using Resort pass for a long time as a flight attendant and this was completely unacceptable to not have or care about the things going on in a hotel you work at I was told i would be refunded however the experience was still very bad. Do not waste your time or money!!! Low class environment!!!

What a pleasant surprise this hotel turned out to be. It’s about 5-10 minutes from the airport and I didn’t hear a single plane while I was in my room. I also didn’t hear anybody in the halls or upstairs like you normally do at a hotel. The bed was comfortable, the A/C worked great, and everything was spotlessly clean. The staff was very friendly and there’s a burger place with a full bar attached to the lobby that stays open until 11pm M-F and 12 on the weekends so you don’t have to leave to go find food. There’s literally nothing about my stay that wasn’t perfect.

We were attending the beyonce concert and wanted to stay somewhere close in the vicinity to the concert venue and in between everywhere we wanted to visit. I would say it wasn’t too bad as we traveled via uber/lyft our entire stay. Not bad at all. I think for the money it was a great deal. We got there early before check in and we were able to leave our bags with the front desk to go eat and explore until our room was ready. And even when check out time was our flight wasn’t until later in the evening we were able to leave our bags until it was time to get the shuttle back to the airport. I wrote the woman’s name down but now i cannot find it but the woman with the i believe the Jamaican background was great. Super helpful our entire stay. Thank you!!!

This was a great option for a free airport shuttle. The room itself wasn’t great. My friends rooms was a bit better- mine had hair all over the bathroom, the bed comforter had stains on it and the duvet cover was ripped up, and there was garbage thrown on the floor that was never picked up. Cleaning crew isn’t great. The mirror in the room was all taped up too. My friends room had no body wash. Bed was comfortable but wouldn’t stay again.

My experience at Sonesta South was fine at first. The hotel itself was decent, and everything seemed to be going smoothly — until we went to dinner. While waiting for our food at the pickup station, we witnessed something completely unacceptable. A heavyset woman with glasses, who identified herself as a supervisor when we asked who she was, was standing at the pickup area eating directly from our order. She was eating our food. We could clearly hear her speaking with the kitchen staff, and she even said, Don't say nothing Despite being caught, she still brought the same food out to us. We chose not to eat the fries and didn’t cause a scene, but the situation was extremely unprofessional and unsanitary. It completely ruined our dining experience. Because of this incident alone, we will not be returning. This level of behavior from someone in a supervisory position is unacceptable. 2-22-2026

The room was nice and it was very close to the airport. We only stayed for s free hours because of a long layover. The breakfast service was slow and want the best, but I don't think that should take away any stars because we didn't get the chance to try other things. I could not find the shuttle schedule and we waited for about an hour and midnight to get to our hotel.

I’ve stayed at this hotel twice now, and both visits have been consistently impressive. The property has several standout features. The pool and spa area is especially relaxing — a quiet spot to unwind after a long day. The on?site Burger Place restaurant is surprisingly good, offering hearty, flavorful meals without needing to leave the hotel. I also really enjoyed the executive level on the top floor, which adds a more elevated, private feel to the stay. The rooms themselves look freshly renovated, with modern finishes and a clean, comfortable layout. Getting to and from the airport couldn’t be easier. The shuttle runs every 30 minutes, and both times it was punctual and convenient, which took a lot of stress out of travel days. My most recent stay was under $100 for a night, and the hotel felt calm and uncrowded during the midweek. They even let me check in early at no extra charge, and the front desk agent was genuinely courteous and welcoming — a small gesture that made a big difference. Overall, it’s a great value and an easy place to feel comfortable. I’d happily stay here again. A+

My stay was paid for by Delta since I missed my connecting flight due to delays. Check in last night was simple and quick with a friendly front desk attendant. It was the quickest check in I’ve had at a hotel—probably the best part of the stay. The room was ok and the bed was comfortable. The lobby and bathroom in the lobby definitely need a bit of work and updating—womens bathroom doors didn’t lock!! Breakfast was good with a decent menu. The following day, my flight was not until 5. I forgot to ask for a late checkout. Promptly at 11:00am housekeeping was at my door asking me why I was still in there. Called down for a late checkout which was only offered until noon. Less than 30 minutes later a call from the front desk harassing me to check out again when I had already called for late checkout! Checked out at noon and was asked if I was catching the shuttle—ummm…not at noon for a 5:30pm flight—I had planned to work for a bit. Told the lady that I would just hang out in the lobby until I was ready to go and was given a dirty look and advised that the shuttle runs every 30 minutes—shuttles were prompt and the drivers were courteous. The hotel was basically empty—literally saw 1 person check in the entire time I waited in the lobby and 0 other people walking around the hotel other than staff who made it a point to sit at the front desk and talk to each other. Even heard the rude demeanor of the front desk attendant on the phone with a customer who called to ask a question. No accommodations by the staff were attempted to be made. Overall lacking in guest services!!

Arrived at midnight after a flight mishap from DELTA caised the need for an overnight stay in atlanta. Great shuttle service. Two Front desk professions were friendly and helpful with a large group of us that had been travelling alll day tired and hungry. Clean rooms, comfy bed. Would recommend

Jan 26, 2026, After having our connecting flight home from Mexico canceled. We stayed at the Sonesta Atlanta Airport South. Our shuttle driver that night Quinten drove us to the hotel and greeted us with such a great positive vibe. He made everyone laugh and although we were all stranded we left the shuttle with a lighter heart. Thank you Sonesta for a great stay.