I'm practically a permanent resident at this Hilton, whether I'm wrangling my daughters or here on business. The secret sauce? Definitely the staff. Check-in is smoother than a jazz solo, and somehow, I always snag my dream room. Now, I'm not usually one for reviews, but when exceptional service slaps you in the face like a Mississippi summer, you've gotta give credit where it's due. Enter Jay, the front desk wizard. This guy doesn't just check you in; he rolls out the Southern hospitality like I'm back in the good ol' MS. His vibe is so welcoming, it's like a warm hug, and he had me grinning like a Cheshire cat. Seriously, great employees are rarer than a decent parking spot downtown, and Hilton, you better chain this one to the desk! So, Jay, thanks for turning my day from 'blah' to 'marvelous.' I'm already plotting my next escape here, and who knows, maybe I'll see you rocking a different role next time. Keep shining & may your energy spread onto everyone around you! Xoxo, Amb.

I recently stayed at this property and had an excellent experience from start to finish. William and Jay at check in provided exceptional customer service. They were professional, efficient, and genuinely welcoming. From the moment I arrived, they made me feel valued and ensured the process was smooth and stress free. Their attention to detail and positive attitude set the tone for the entire stay. Lucy during breakfast was equally impressive. She was attentive, warm, and consistently made sure everything was perfect. Her hospitality stood out and truly elevated the dining experience. Overall, the team made me feel welcomed and important throughout my visit. It is clear that guest satisfaction is a priority here. I would gladly return and highly recommend this property to others.

Not a great experience. The website states cribs are available but upon arriving we asked the front desk and they said they no longer had cribs but would confirm with house keeping and get back to us. Never got back to us, we found some very kind housekeepers working on our floor and inquired ourselves about a baby crib, they in turn brought us a broken pack n play without a mattress pad which we were unable to use. Very disappointing. The carpets by the bed were not clean. There were unpleasant smells in various areas of the hotel. The free airport shuttle was helpful though the driver was rude. I did appreciate the pillow selection, I was able to find a pillow amongst the various sizes that suited me well. Overall would not recommend staying here but it got us through the night with a roof over our heads, for that we are greatful.

My recent stay at HGI ATL Airport North was profoundly disappointing from start to finish. We booked hoping for a comfortable stay, but instead encountered a series of failures that made it impossible to relax. The primary issue was our room. It was not just dated, but actively problematic. The most maddening issue was a persistent, loud leak from a pipe inside the wall. The constant dripping sound made the room uninhabitable. We reported it immediately, but were simply told maintenance was "aware" and nothing could be done that night. We were left to listen to it all evening. Desperate to escape the noise, we went to the hotel's on-site restaurant for dinner. This led to the most unbelievable moment. As soon as we walked up and we were greeted, the lady explicitly advised us that for food safety reasons, we should "go somewhere else like Spondivits or Malone’s" instead of eating there because the cook refrigerators don’t work. Let that sink in: The hotel's own restaurant was directing guests away due to their own equipment failures Between a room with a leaking wall and a restaurant that cannot safely store food, this property is clearly failing at the most basic fundamentals of hospitality and maintenance. We cut our losses and left. I cannot recommend this hotel to anyone. Save your money and your sanity.

Very convenient location but that's about all. The staff are absolutely terrible and act bothered and very ignorant that you are talking to them for even the simplest requests (except for the two dudes at the front that inspire joy!). The room was pretty standard, AC worked okay but the lighting was buns. Dim yellow light in the bathroom where you want a bright light, and a bright sterile white light in the living room that kinda hurts the eyes. Breakfast is definitely an afterthought and you can tell the original intention is to funnel you into the expensive lobby restaurant. Breakfast is served in saran wrap on a temporary table that is wheeled out. Coffee was completely out. No regular ole toaster, just a fancy conveyor belt that you have to run anything through 4 times to get it to how you like it. And that's without tongs btw so have fun playing hot potato with your English muffin, and that's if half of it doesn't drop on the ground one of the 4 times it comes sliding out. Nonsensical setup. Eggs were watery and I don't even know how you make soggy breakfast potatoes. Overall, would NOT recommend staying here. There are plenty of other hotels in the area that are also very convenient location-wise and I'm disappointed that this one has the Hilton name. Do better.

When me and my spouse arrived at the hotel, A guest was already complaining in another room all to get checked into our room and our bathroom smell like urine really bad. It was pee all over the toilet and I had to get the maids to come clean the room although I really wish I would’ve switched rooms because the pee smell never left, we was on a short stay and didn’t have time to switch rooms. it ruined my husband experience for his birthday. I was in the middle of decorating for him, but we couldn’t sleep due to the unpleasant smell on top of the maid coming into our room at 10:30 in the morning when checkout wasn’t until 12 PM ,She knocked one time and then she just bombarded it in the room and didn’t give us a second to say anything. The experience was very unpleasant. For booking to have this rating as an eight point star is highly upsetting and unsatisfying. I will never suggest this hotel for anyone. The reviews are not truthful. Maybe someone else had a good experience, but we had a really bad one never believe booking would have this rating as a eight point star is highly upsetting and unsatisfying. I will never suggest this hotel for anyone. The reviews are not truthful. Maybe someone else had a good experience, but we had a really bad one never been in a hotel where the whole entire room smell like pee.

First time at this place, check in was a total disaster, it took,5 different attempts to get the right room key, attitude of check in person not what I was expecting, took over an hour to get checked in, my room was prepaid, yet there was no record of it. Oh first it said not paid than it said paid and again not paid, eventually I said go charge me and I'll figure it out later. Needles to say I won't stay at this hotel again. Facilities looked good, coffee was excellent, shuttle driver very friendly and polite and helpful.

My daughter was very pleased with the hotel having her own queen size bed and loved there was a pool for her in the morning. She says 5 stars. There was a very loud scent in our room which wasn’t too bad but also probably shouldn’t be there. $20 for breakfast in the morning which was convenient but didn’t expect the extra charge when most hotels I’ve been to include that for free. Definitely not the nicest Hilton I’ve stayed at but was much better than hanging out at the airport all night so I’m grateful!

Breakfast NOT included. This looks like a nice hotel, but they allowed people to smoke cigarettes and weed, and you could smell it through the halls. The room reeked of lysol spray, the cleaning lady told me they spray it all over the carpet. ? the heat wouldn't work in the room, and when we went down to eat dinner it took 2 hours to get the food. Not impressed.

Horrible hotel, I wouldn’t even call it hotel …maybe an hostel! As soon as the sliding door opens, you start to feel that you are in the wrong place… Breakfast…no. Comment , not even orange juice and when I asked to the waiter the answer was: we are waiting the truck… The trash bin just beside the food… The floor dirty… The room, the sink was not draining… and the shower with no soap… the shampoo bottle was empy! Not a GOOD experience at all, to AVOID!