Disappointing for a Hilton. This property seems to operate at the absolute minimum standard required to carry the Hilton name. The service, rooms, food, and cleanliness were all mediocre—nothing was necessarily terrible, but nothing demonstrated real care, attention to detail, or hospitality either. The entire experience felt like a team simply checking boxes rather than trying to create a quality stay. When guests choose Hilton, they are paying for and expecting a certain standard. This property did not meet that expectation. For the price and the Hilton brand, “good enough” should not be good enough. This hotel needs stronger attention to cleanliness, service, food quality, room standards, and the overall guest experience.

Upon arrival lobby is newly renovated but that’s about it the rooms are dated and smell horrible it smells funky steal feet beds are uncomfortable and the rooms in general very dated. They should spent the money renovating the rooms pics are very deceiving beware !! Thank goodness we only stayed one night and to top it off they double booked our room and a random person walked right into room using his phone he said he booked and checked in online that was very disturbing and scary as our son was alone in the room for few.

Last night I had a reservation at this property through a third party website. When I arrived with a with a confirmed booking (emial and app to prove it) the staff told me my booking was canceled by the third party website. When I called the third party they said they did not cancel. The hotel staff did nothing to help. It clearly was their mistake. the manager Zelda Dollar was extremely unhelpful. The hotel clearly over sold due to the England and Argentina game playing the next day. It was 10pm and I had just landed and no idea where to stay - they made no effort to help me find another hotel. Really bad customer service and I will never stay at a Hilton property again. Since I can not respond to your comments I will just add it here. Your explanation differs from what your staff told me on the night of my arrival. I was specifically told that HotelTonight had canceled my reservation. I immediately contacted HotelTonight while standing in your lobby, and they confirmed they had not canceled it. Since this was a prepaid HotelTonight reservation, I'm also unclear what "payment method could not be authorized" refers to. I had already paid HotelTonight, so if there was an issue with payment, please clarify whether you are referring to my personal card for incidentals or to HotelTonight's payment to the hotel. Regardless, I arrived with a confirmed reservation and was left without accommodation late at night after a flight. The most disappointing aspect of the experience was not the reservation issue itself, but the complete lack of assistance in resolving it or helping me find alternative lodging.

Decent stay for the price. The breakfast was delicious and the staff were very kind. During my breakfast it began to pick up but other staff members stepped up make sure I was still taken care of & made sure that I was comfortable. Overall, I think the hotel is nice & clean. The beds were also very comfy. The rooms had all you need for a comfortable stay & it’s very close to airport. This hotel also offers a shuttle to the airport, thankfully. The floor in the room was unexpectedly sticky, maybe it’s just old carpet or something but that was the only thing wrong with my stay.

This hotel charges way too much and provides way too little. Parking is not included and costs $18 a day. Breakfast is not included and costs $18 per person. The staff was nice but were clearly under the influence and the lobby smelled of marijuana. 2 stars because the room itself was fine. This hotel feels like they are trying to squeeze every penny out of you. Not a typical Hilton Garden Inn experience. Would not stay again.

Awful experience. The gentleman working at night shift on June 14, 2026 had an awful attitude. Our Delta plane was delayed and he was very unhelpful and was being a smart butt the entire time to everyone that was there whoever his manager is has to talk to this guy and get him in order because what he did was wrong. He did not allow any vouchers. I also had a confirmed room and he gave that away when I was next in line he said he had no more rooms left even though I had a confirmed room. Very unprofessional and he needs to be talked to or written up or something like that. I forgot his name. Not that it matters but he was an African-American gentleman working at night if this helps at all because he would not give his name at all. I was forced to sleep on the floor of the hotel lobby In which he came by around 8 AM and said I have to leave. Do not stay here

Close to the airport so that was very convenient. I am a Hilton Honors member and was not given my normal 2 bottles of water and instead would be charged $3 per bottle. I used one of the $3 bottles of water and the coffee maker in my room was broken. Terrible start to the morning. The carpets were old and stained. The highlight of the stay was the staff. Everyone I came in contact with was VERY friendly. PS... Dont charge for parking. That is a BS that I feel hotels are doing all over and it's just a way to take advantage of your customers, in my opinion.

I would not recommend staying at this hotel. I have been staying at Hilton properties for over 10 years, and this was by far the worst experience I have ever had. At 9:15 PM, I received a call from the assistant general manager, Vanessa, asking whether I would still be checking in because the hotel had sold out and she had other guests waiting. I clearly confirmed that I would absolutely be staying and would be arriving later that night, and she assured me that my room would be held and that I had nothing to worry about. However, when I arrived around midnight, I was told the hotel was sold out and my room had been given away. It was incredibly frustrating and disappointing, especially after receiving direct confirmation that my reservation was secure. There was no real solution in place, and the front desk staff had to scramble until nearly 2:00 AM before sending me to another hotel 10 minutes away. This was a terrible experience, and I am still in disbelief that it happened. I will be escalating this to Hilton corporate, and I strongly advise others not to stay here.

I guess if you need a place to stay close to the airport., then okay. When I stayed here, they are going through a remodel and didn't even pretend to try to make things comfortable outside your room. The restaurant and bar looked like a 6th grade class set it up. We walked in and had to figure out what was going on. The front desk wasn't much better. Maybe after the remodel things will be better, but a very disappointing stay for our last night in Georgia.

3 night stay. Had a rough start. Got to the property around 1030pm and the keys they gave us didn't work, then the next set didn't work, then found out there was someone else in the room already. The front desk guy was completely indifferent about it. Didn't get into a room until almost midnight. Had to be escorted to the room since he couldn't make any more keys for us. Rooms are outdated and like the rest of hotel, need repairs. Wall paper peeling, tub spout leaking, handles loose, and paint chipping. The gym equipment needs replaced (see photo). Their property is under a lot of renovations. Pool, restaurant, and lobby all closed. Website only says "some public areas closed". The food they serve is all either microwaved or deep fried. Paper plates and plastic utensils only. Charged like it is a sit down restaurant. The carrot cake was great though. And the experience leaving was similar to arriving. Was waiting for airport shuttle from 325am till 400 am. The 330 shuttle never showed up. When he finally came at 4, he had his friend in the shuttle with him. found was Overall terrible service. Would not recommend.