The rooms are fine for their price get what you pay for. The pool of course was out of service so I requested some form of compensation and they did accommodate us either breakfast vouchers and a few other things. I appreciate whenever a business tries to make things better as the economy is only getting better not.

At check in, explained that I am light sleeper and asked to be not next to an elevator, but was given a room (430) that shared a wall with the lounge that serves breakfast. Called down immediately to see if I could switch rooms and was told that it won't be loud. It was very loud and my room walls would shake when anyone closed the door to the lounge. At midnight and all morning due to the breakfast. Called down at 6:30 am but no one picked up the phone. Had to leave for work and when I came back in the evening and requested a room change, the front desk said they were all sold out. I pulled up the website and could see that I could book any room so they lied to me. When I confronted them, they said I should have asked in the morning. Why does it matter? I will coming back to area twice a month for the next few months but certainly will not be staying at this property. The front desk instead of taking care of your guest, lied to me. Never seen such behavior.

The only thing this hotel has going for them is the location. The bed was the most uncomfortable I’ve ever slept on. There was no comforter and the mattress was so firm I couldn’t get much sleep. My twin size from college was better. The towels are rough and the tissue is like crate paper. The AC is cold as long as it’s below 71 but if you set it to 72 then it’s such a drastic change. It’s full fledged heat and it makes the room so muggy. I wouldn’t recommend this hotel to my worst enemy. This was my first time staying at a Sheraton so imagine how I felt after hearing about how great staying at a Sheraton is. I hate I paid up front because I would’ve canceled my stay and went anywhere else!

The management at this property demonstrated a stunning ignorance of federal law when they refused to accommodate a guest with a service animal, citing a "no pets" policy. Service animals are not pets — this is not a gray area. It is a clear requirement under the Americans with Disabilities Act, and even the hotel's own Marriott listing states that service animals are welcome without a fee or documentation. Police had to be called to the scene to explain basic disability law to the manager on duty. This is an embarrassment to the Marriott/Sheraton brand and a failure of basic staff training. Until this property demonstrates accountability and corrective action, I cannot recommend it to anyone — and especially not to anyone traveling with a service animal.

Tony and Ricky need nolonger to be employed there due to the violations of the American Disability Act Feb. 19, 2026. That video is viral and this location needs to be fined and schooled on the Laws that protect people with Disabilities and who travel with Service Animals. Absolutely unacceptable to allow a traveler to stay one day with their service animal and deny them the next day saying no pets allowed and calling the service animal a pet after approving the service animal's stay the first day and saying No animals are allowed not even service animals. Treating a 2 and a possible star hotel like a 4 or 5 star is Absurd!

Business travellers be aware of this location not honouring Bonvoy benefits Stayed two nights - as Bonvoy Titanium, asked for late checkout of 4pm on first day and was told that the best they could do was 2pm "as per their GM". Thought that it may be a training issue and didn't push it. In the evening, requested late checkout via the app chat and was again advised that "as per the GM, could not allow". I checked the availabilty via the app and they were still selling the room type that I was in. Requested the GM's contact info and asked for an explanation (I had a conference call sales presentation on my last afternoon and would be easier to manage from a hotel room rather than my car). "We do have to limit the number of 4pm checkouts due to housekeeping staff, and room inventory since their work schedules mostly end at 5 or 5:30pm. This also creates bottlenecks when we guarantee 3pm check-ins for new guests that might utilize your room next. It sometimes leaves an impossible task where we must choose between dissatisfying late checkout guests vs. early check-in guests. This 4pm late checkout for our elite members is a great benefit for the guest, but it creates a tremendous strain on our operation especially when we get many late checkouts (at 4pm) and many check-ins (guaranteed at 3pm) on the same day. We hope that we have enough room availability and staff to ensure that we turn over rooms satisfying both incoming and checked out guests. However, this is not your conundrum, but ours. We hope that you continue to choose Marriott properties. " He did end up approving the late checkout but I shouldn't have to beg for a guaranteed benefit. And of course, with my late checkout approved, housekeeping was knocking on the door at 1145am asking when I was leaving.

I arrived at the hotel nobody in sight for quite a while. A gentleman finally came to the desk I asked if he had any rooms for 2 nights he replied absolutely. I then mentioned I had my service dog with me and he quickly said oh that is not allowed. Shame on yall! I went one street down to be welcomed and happily accepted at another hotel where they gave him treats. My dog is a registered service dog that knows what to do when I fall and blackout from a seizure. Does your staff know?? SHAME ON YOU! I WILL NEVER GIVE YOU MY BUSINESS.

Upon checking in, I presented to the front desk and gave my last name & before I could say that I have a reservation the gentleman put up his hand and said "ID"! I ignored it, maybe he was having a bad day. I get to my room, there was hair in the shower, so I wiped everything down with clorox wipes (I travel for work and keep them on hand). That night, around 2am, a couple was slamming their door and yelling and cursing right outside my door. On day 2, I return from work around 6:45pm, attempted to open my door and the key worked, but the top lock was on from inside (someone had to be in the room). I go to the front desk, he tells me to stay downstairs. Then comes back a few minutes later and says it's unlocked now. I asked how does that even happen, knowing that the only way the top lock can be on was from inside and he said, "I don't know. The entire stay, housekeeping was outside my room before 9am talking loudly, and even tried entering my room without knocking...thank God for that top lock. Needless to say, I was afraid to leave anything in the room while I was away fearing that someone was going in and out of my room. One of my worst Bonvoy experiences! Never coming back.

The room was only ok... you could definitely tell this place had been lightly renovated at some point, but not completely renovated. One of those places that you can tell had carpeting and paint replaced but not the crummy slatted closet doors, ya know? Anyway, the room was toasty warm when I arrived (which was nice because it was very cold out the night I arrived) but might be a dismay for another guest if they're hot natured to begin with. Now the thing that will prevent me from booking here ever again was the fact the housekeeping came banging on my door BEFORE 9AM on the morning I was checking out. Uhm, absolutely not. This is just downright RUDE. You don't even lift a finger to disturb my room until at least the standard 11am check out time. (Actually I have status, so I should have guaranteed checkout at 2pm). Regardless, I won't book here again.

From the moment my family and I walked into the Sheraton Atlanta Perimeter North Hotel, we were immediately welcomed by Sophie, whose professionalism, warmth, and genuine hospitality set the tone for an outstanding stay. Sophie greeted us with pleasantries and was incredibly helpful, demonstrating a level of attentiveness and attention to detail that truly stood out—especially after having recently stayed at several other properties in the area for work travel. After a full day of flying, this hotel was exactly what I needed. The property was exceptionally clean, much larger than expected, and the beds were extremely soft and comfortable—providing the perfect environment to rest and recharge. Parking was free and very easy to access, which added to the overall convenience of the stay. This experience exceeded my expectations in every way. Between the comfort of the hotel and Sophie’s exceptional service, I will absolutely be booking here again and highly recommend this property to anyone traveling to the area for business or leisure.