This hotel feels very run down. I got a bad feeling about the place the moment I pulled up to it in my car. There is minimal parking at the main entrance of the hotel so spots are usually unavailable. There are more spaces at the back of the hotel in a garage-like area. Feels like a poor design choice to have most customers park and enter the hotel from the rear stairwell or be forced to walk around the whole building back to the front. The room I stayed in needed work. Leaky shower, noisy AC, poor layout. Really feels like a beaten up old building slapped with a few cosmetics to mask the sorry state it is in.

I was prepared to give this place a solid 4 stars. It’s comfortable, clean, quiet, and the parking was decent. The pool was still not fixed but I did enjoy coffee in the courtyard. I was told breakfast was free but I read the comments here so I wasn’t shocked there was a fee. It is $15 to eat the most basic continental breakfast that most hotels provide for free. I really do mean basic, bare bones basic. I saw a handful of people eating breakfast the 6 days I was there. Coffee was free, and decent, and I ate what I picked up from the Publix down the street. I thought the room was decent; comfortable bed, clean linens most days, great a/c, and cool mini fridge. The elevator is a bit slow to open on the first floor but it was a minor issue. Yes, it needs some cosmetic work but it is an older hotel. Make no mistake, this is a Sheridan through and through, not a Marriott by any means. I would have happily given 4 stars and been on my merry way until I saw a roach on two different days. Yes, I am aware that all hotels have them because I have worked in hospitality before. What I expect is that I won’t see them because the hotel has a good pest control management. No matter how decent a place may be, none of the guests should see roaches. Ever! That’s why my star rating is 1.

This hotel was a delightful stay. The service was friendly and accommodating. The rooms were comfortable, prices reasonable, and the buffett was exactly what was needed. The pool was closed for renovations and the market was not stocked well, but everything else was wonderful. I will return.

Where do I begin. Parking was atrocious. There was no indication about the pool being closed for repairs before booking nor did clerk mention during check in. The room walls are paper thin and could literally hear whole conversation next door. Ants in the bathroom. I asked to be moved to another room they stated they were sold out. They had someone come clean my room but ants were still there. Only a sheet and thin blanket were all that was on the bed. I asked for extra blankets and never received. Overall very noisy and got little rest and the ants were too much for me. I won't be back there.

If I could give this hotel 10 stars I would. From the moment you walk in you are greeted with a genuine smile. I felt that they were very happy to have us stay there. The lobby is beautiful and so comfortable. It’s updated and very clean. The room is huge, we stayed in a King room. Very clean, bed & pillows were sooooo Comfortable. Bathroom has a walk in shower and they have all the little extras for you. 2 bottles of water awaiting for you on the dresser. Now let’s get to the other great thing they offer, they have a bar in the lobby that opens in the evenings where you can relax with a drink and order food. In the morning they offer a delicious breakfast for 15.00 a person. They also offer free of charge Starbucks coffee & tea. I highly recommend this hotel. We will be back soon ?? The only thing I would recommend is checking to see if their pool is available, as of right now it’s under construction. We didn’t care about a pool but I can understand if you have children with you.

The rooms are fine for their price get what you pay for. The pool of course was out of service so I requested some form of compensation and they did accommodate us either breakfast vouchers and a few other things. I appreciate whenever a business tries to make things better as the economy is only getting better not.

At check in, explained that I am light sleeper and asked to be not next to an elevator, but was given a room (430) that shared a wall with the lounge that serves breakfast. Called down immediately to see if I could switch rooms and was told that it won't be loud. It was very loud and my room walls would shake when anyone closed the door to the lounge. At midnight and all morning due to the breakfast. Called down at 6:30 am but no one picked up the phone. Had to leave for work and when I came back in the evening and requested a room change, the front desk said they were all sold out. I pulled up the website and could see that I could book any room so they lied to me. When I confronted them, they said I should have asked in the morning. Why does it matter? I will coming back to area twice a month for the next few months but certainly will not be staying at this property. The front desk instead of taking care of your guest, lied to me. Never seen such behavior.

The only thing this hotel has going for them is the location. The bed was the most uncomfortable I’ve ever slept on. There was no comforter and the mattress was so firm I couldn’t get much sleep. My twin size from college was better. The towels are rough and the tissue is like crate paper. The AC is cold as long as it’s below 71 but if you set it to 72 then it’s such a drastic change. It’s full fledged heat and it makes the room so muggy. I wouldn’t recommend this hotel to my worst enemy. This was my first time staying at a Sheraton so imagine how I felt after hearing about how great staying at a Sheraton is. I hate I paid up front because I would’ve canceled my stay and went anywhere else!

The management at this property demonstrated a stunning ignorance of federal law when they refused to accommodate a guest with a service animal, citing a "no pets" policy. Service animals are not pets — this is not a gray area. It is a clear requirement under the Americans with Disabilities Act, and even the hotel's own Marriott listing states that service animals are welcome without a fee or documentation. Police had to be called to the scene to explain basic disability law to the manager on duty. This is an embarrassment to the Marriott/Sheraton brand and a failure of basic staff training. Until this property demonstrates accountability and corrective action, I cannot recommend it to anyone — and especially not to anyone traveling with a service animal.

Tony and Ricky need nolonger to be employed there due to the violations of the American Disability Act Feb. 19, 2026. That video is viral and this location needs to be fined and schooled on the Laws that protect people with Disabilities and who travel with Service Animals. Absolutely unacceptable to allow a traveler to stay one day with their service animal and deny them the next day saying no pets allowed and calling the service animal a pet after approving the service animal's stay the first day and saying No animals are allowed not even service animals. Treating a 2 and a possible star hotel like a 4 or 5 star is Absurd!