Liars and crooks! There are plenty of other hotels in the area that are cleaner and more affordable (and include free parking). Don't waste your money here. We chose this hotel over several nearby options SPECIFICALLY because of the pool. We even called ahead to confirm we could use it before check?in and were assured this would be fine. Unfortunately, after checking in, we found the pool to be closed indefinitely. We immediately went to the front desk, but the hostess just shrugged it off and told us we' d have to speak to the manager. We attempted to speak with a manager but were told they were unavailable. We repeatedly asked for a callback but never received one. From our room, we contacted customer service and spoke with Alan, but were put on hold and were abruptly disconnected without follow?up after about 45 minutes. To make matters worse, the hotel experienced a power outage that lasted until around 9 PM, leaving us without TV or WiFi. At checkout, I was given the assistant manager's business card (Juwana Jones-Coleman) and emailed her but received no reply. Overall, the lack of communication, transparency, and follow?through made this stay far below Marriott standards. We requested a refund and hope management will address these issues for future guests.

I arrived very late because of a national travel issue. The front desk was professional and friendly. The hotel had already upgraded me to a penthouse, which was nice. The breakfast was standard fare, with the obligatory waffle station. ? The food was fresh and hot.

Well...I wouldn't call this a penthouse by any stretch of the imagination. I've stayed at dozens of Residence Inns across the country and I suspected something was off when they described the room as a penthouse, but seeing as we're in Atlanta I thought maybe it was something different. City skyline potential. Nope just a regular Residence Inn I've stayed at this exact same room in Long Beach with my kid before, but they don't have the nerve to call the room a penthouse. Room was clean enough, dated but clean. Staff was amazing, feel absolutely bamboozled by the description and pictures of the room. Would have spent the extra money for something in the city if these people were more honest with the description. Great budget hotel if that's the goal, but that was not really the goal

I booked this property primarily for its price and location ahead of the Peachtree Road Race. It features an apartment-style layout spread across several building blocks. On the positive side, the continental breakfast had a decent selection, the pool looked nice (plenty of kids were enjoying it, though we didn't use it), and I was comforted to see a security guard on patrol at night. However, the property is definitely dated and in serious need of maintenance. Our stay was quite frustrating. On day one, our TV remote didn't work, requiring multiple calls and a replacement. To make matters worse, the AC completely broke down on our final day - right during peak heat index at Atlanta, forcing us to undergo a giant hassle of a full room change. What disappointed me most was the management's response. The front desk did absolutely nothing above and beyond to make up for these major inconveniences. If you just need a place to crash for a local event, the location is great, but be prepared for dated rooms and lackluster service.

I do not and will not recommend this hotel. While the rooms were spacious, the customer service was degrading. After spending over $400 for one night, we were treated with disrespect by a member of the hotel staff. We were also knowingly booked into a room that did not have hot water. In further discussion with the night front desk worker (maybe manager), Richard, he became very hostile and rude. He spoke to both my husband and I in such a degrading and rude tone that was completely uncalled for. No one should be spoken to in that way, but especially a customer that was purposely given a room that did not meet standards of what they were paying for. There are many other places in Buckhead to spend the night and I do not recommend this one. Find a place that treats their customers with dignity.

It would be zero stars if i could. 1st room smelled like a rat died in it. 2nd Room change tv didnt work, shower head exploded , ac would not turn off. 3rd room tv wouldnt turn off Toilet got plugged from going pee. The tech unplugs it and leave dirty towels in the floor for me to pick up. Stay away. Silver marriot member means i stay at alot of marriots across the US. This is by far the worst. Staff was great. Only reason i left 1 star

The customer service is abysmal. Jacob the night clerk had a horrible attitude but it actually started the day of check in. We were given keys to someone else's room. We walked into a room that had luggage and someone else's name on the tv. That fiasco resulted in someone getting locked out of their room and no apologies. Before check there were still concerns about room charges. It was fortunate that we knew the other party as we were in town for an event. Our rooms were not booked on the same day, with the same credit card or by the same person yet not only did they mess up the keys, they messed up the charges holding $800 on one person's card. I am not sure I ever been at any Marriott connected property and experienced this level of dissatisfaction with hotel personnel. Thankfully the actual room was spacious and clean. We also could not get clean towels without turning in the dirty towels. It was an exhausting experience all the way around. I am not sure when it hasnt been ok to just leave the dirty towels in the room or if they want them they send someone to retrieve them.

Went with my family to tour universities. We arrived to the location at night. We walked in and saw a small gym and a young man at the front desk. He greeted us, though tired, and gave us the key. We struggled to get our luggage into our suite which was up old stairs. The entrance was okay, but we couldn’t help but notice the mildew scent and bullet looking indentations on the fridge. The room was very outdated and felt gross. We went upstairs hopeful that the rooms would be better. The downstairs room was okay, but the bed was not properly made. The upstairs bathroom was a sight. The shower head was clearly aged, with flies inside and a massive hair. The couch was old as well. Outside, a member of the family found a disgusting wrapper. Needless to say, we left immediately. An overall extremely underwhelming experience, especially at a Marriott location. There are most definitely better, cheaper options around the Atlanta area.

Rooms are old, stinky, sketch area with sketch people & have bed bugs. Rooms was penthouse but it wasn’t nice. More like a regular room, just on two different levels. Shower wouldn’t drain and I got out of the shower for a foot of dirty water to stand in, daughter got bites all over her legs, room 924. Odd people walking around outside and was an old motel remodeled, maybe a motel 6. Disappointed. Front desk lady super sweet but the night managerJustin was not reasonable at all. Had to argue on the phone 20 mins at 10pm at night to get our reservation adjusted. We wont be back.

DO NOT stay here. This is a motel and located in an unsafe area for families. Homeless were walking around the rooms at night and yelling in the street. We had a to change our room twice due to the odor and the carpet saturated with water. The toilets did not properly flush, and we did not take a shower for two days. The water was a solid brown color from the shower. The WIFI in the rooms did not work. The breakfast was terrible as well as the overall service. As a frequent traveler (over 40 hotels a year), I can easily confirm this is the worst Marriott property I have ever stayed at. An embarrassment to the Bonvoy portfolio. Avoid at all cost.